State Employees’ Credit Union is known for its exceptional customer service and dedicated staff. Many reviews highlight the professionalism and friendliness of employees, such as Amanda, Kayla, and Nyzha, who go above and beyond to assist members with various financial needs. Amanda has been praised for her ability to help members improve their credit history, while Kayla received recognition for her efficiency and competence in handling loan processes. Nyzha made a significant impact on a stressed member by expertly managing a complicated transaction, turning their day around in a short amount of time. The convenience of services is underscored, with encouragement for members to utilize CashPoints ATMs, Member Access, the Mobile App, and Voice Response services during busy periods. Despite high call volumes, the credit union remains committed to helping its members. The Pineville branch received particular mention for its clean interior and the supportive atmosphere created by its staff. However, some reviews noted that the exterior could benefit from more frequent clean-ups. Overall, State Employees’ Credit Union stands out for its member-focused approach and the genuine care shown by its employees.
I want to extend my thanks and appreciation to Kayla Williams, and others who were able to help me this past week when I had troubles with my loan. Kayla is professional, very competent, and extremely helpful. She helped me through the auto loan process and didn't hesitate to go above and beyond to ensure everything went... read full comment
July 2025
Excellent service by the agent. Assisted my 17yr old grandson make a deposit.
December 2024
Amanda is great she worked with me when my situation was less than subpar and has worked magic to get me approvals to put me on the path to a strong credit history and profile. She really is for the people.
