Internet Service Providers in Matthews, NC

“This group of people has always been very helpful when I have had any issues I couldn’t resolve online or over the phone. Excellent customer service, regardless of the fact I am never in there to buy anything. As a longtime Sprint customer that converted when T-Mobile took over, I have to say the change has gone well! Go see these guys if you’re shopping for new carrier, or need any help!”

“I came in Feb of 2024 to see about getting an upgrade from my iPhone XR. It had been glitching and super slow due to age and storage. The manager 'Brenan' (hope I spelled it right) let me know while everyone was busy with a customer that someone would be with me shortly. Overall GREAT service, and no complaints. If you want details I'll list below. -Acknowledged I was there and informed me when I would be helped -Heard my story of why I was there, then gave me honest feedback as to the possibilities. -He checked every way of upgrading to get me the best price instead of going with the initial idea of trade in. (it was cheaper for me to keep my phone and upgrade) -As the manager, he had to step away a few times to help other employees with their sales, and he always apologized and let me know he would be right back. -Checked in other customers as they came in to assess their service needs so they too weren't awkwardly waiting. -Personable and easy to talk to. Generally interested in a conversation. -Respectful and courteous to everyone. -At the end of the sale the power box in the Matthews area went out so the lights went off and alarm was sounding. He did great and knew everyone but employees had to leave due to security reasons. -Informed and showed me any and all prices and items I'd be paying for. This staff at this location on this day made something I was stressed and worried about into a pleasant experience. It's hard to find workers with respect and people skills in this day but I will 100% recommend this store for someone else!”

“Everyone I've dealt with at OpenFiber (now called Ripple) were awesome. Addison came and installed the final connection into my wiring closet and the fiber network device and did an excellent job! The Service is very fast and reliable and I am 100% satisfied and confident that this service is just what's needed for WFH.4 months update - have not had a single outage since the installation. Connection is rock solid. Giant files download and upload quickly. i hardly think about my internet service now. Spectrum would go out periodically and i would have to go elsewhere to work at those times. My neighbor came to me the other day to check in about my satisfaction with openfiber/ripple and i gave it a thumbs up. I wish there were more than five stars in google ratings.”

“10/10 great service from Cion at the store in Matthews. My family member switched from being on my mobile phone plan to a Spectrum mobile phone. Due to reasons beyond anyone’s control, making this switch required several trips to the store. Each time Cion was amazing to work with. She was professional, knowledgeable, and helpful. She made what could have been quite a frustrating experience far less so with her pleasant demeanor.”