“AMAZING service from Ryan!!! I just switched over to Spectrum Mobile and not being techy, I was apprehensive about switching carriers. Ryan was patient, reassuring and educated me about using Spectrum Mobile. The switch was seamless and as a senior citizen, I am VERY grateful!I would recommend Spectrum and Ryan to all!”
“So I really had a great experience with the store at Johnston rd Billie always provides excellent customer services she always goes above and beyond for the customers. Cristal is an amazing manager also she makes sure the staff stays on track to make sure all customers are satisfied I'm forever grateful for the staff at Johnston road because Bill audit when you don't understand is there speciality”
“Premier Barter Exchange is an absolutely fantastic company that deserves all the praise in the world! I cannot express enough how much I appreciate their incredible services that have made my life so much easier. From travel to home services, they have everything you could possibly need.”
“When coming to this store, you should ask for assistance from Trevor Strain. He is highly professional and understands how to read people. My wife and I were in a rush to complete several objectives for the day and he was able to attend to our needs in less than 20 mins. He’s fast and is highly professional.”
“Fabio spent 3 hours (all the way until closing) helping me. My phone was having issues transferring data but he still tried to help me for all that time. Ultimately I wasn’t able to get it transferred, but that was neither of our faults and I appreciate him spending so much of his time trying to help me. Thanks for the great service Fabio!”
“Jessica/and Leon is such great people I came all the way from Gastonia to get satisfied today when I found out they were no longer at the other store I made my way to where they were! Jessica is just such a great manager and everytime I come to the store at the Eastridge mall location she was so structured and even over here. And Leon was a long term at Eastridge mall assistant and I loved his energy and although I’m sad they left I’m happy they are on to better their journeys I’m kinda upset I have to drive here lol.”
“Cody and George really took care of helping me get set up with my Internet at my new apartment! He also help me figure out what to do for my online account that was having errors because we moved from NC to SC. They know what they’re doing and appreciated their help!!”
“This location is absolutely the best store to look for a phone, and the customer service is Amazing PERIOD! This location even has seating.A lot of options to choose from and actually ineract with the phones to choose what fits you. Chrystan is the specialist that helped me and worked hard to get me the best options I needed. 20 star service! She is this store GEM!”
“Wonderful experience with this company. My new antenna gets channels crystal clear. The owner is the one that does the installation and he is very professional and pleasant.”
“The gentleman was very friendly and explained everything we needed to know about our account since it was included in our rent. He was very polite and clear about everything.”
“Dang it! I forgot our guy helping us ( You helped us with my cousins prepaid phone for her daughter and we talked about Samsungs). He was wonderful and so helpful and patient. Thank you for being so kind to us!”
“First and foremost Nat, Nat is the person to go to! She and this other guy that was next to her (wish I asked for his name) was truly helping me through the whole process. Granted it took longer than I expected but I originally went in for the home internet and came out with a new phone, home internet and other offers. The only slight downfall is we didn't go over the Netflix on us offer and the free security cameras due to me having to leave for work. However I will call the store and ask if that's still available. Either way still very happy with my purchase and at a great price. Thank you Nate and the guy that was with her!”
“Excellent communication from Miguel and he did an excellent job hanging paintings and pictures for us. I will definitely be using his service again.Thank you Miguel!”
“Honestly the best experience I've had with Verizon in 10-15 years. Thaddeous was both knowledgeable and friendly while helping us import a line from another carrier to an existing Verizon plan...and he wasted no time doing so. I'll definitely be back to this store when we upgrade phones next.”
“Walter and Jose went above and beyond to ensure my phone was repaired today, they did not want me to be without a phone for the Holidays. They helped me file a claim and schedule an appointment for repairs within minutes.The level of customer service and professionalism at this location is refreshing! Thank you to the entire team and management staff!!”
11:00 AM - 6:00 PM
8943 S Tryon St B, Charlotte“Thomas was and have been absolutely great! He helped us with our carrier switch and have been able to answer any of our following questions. He is very professional and entertaining and he made sure before we left that day we thoroughly understand what was being done. If and when you stop by this location know you'll be handled well by the staff and even better by Thomas. Great customer from you all and thank you so much!!”
“Amazing staff and manager (Elaine). They were able to assist in troubleshooting issues in minutes that took hours utilizing phone support. Elaine and her staff are extremely knowledgeable and friendly. I highly recommend this location. I was extremely satisfied with the customer service I received.”
“So we have been having an issue with our account for almost a week. Customer service has been no help. We walked into the store here by North Lake Mall and Maegan who works here helped us in less than 15 mins. She is amazing! She stopped us from leaving T-mobile and was so personable the entire time. She made us feel valued and appreciated as customers even when multiple customer service reps from T-mobile customer service made us feel bad and unvalued. I’m grateful.”
“I was referred to Dr. Nami by a well regarded immunologist. When I contacted the office, I was scheduled promptly. I have a very unusual set of issues that has stumped doctors for years. He was open-minded, curious, and thorough. He uses a better-than-average lab and had a lab staffer on site, an important distinction. He did a thorough set of labs and reviewed them with me. He recommended supplements (not solely), an approach that has been effective. Two important notes: he was candid about the results and he said "Treat the patient, not the number." That last one is really unusual in my experience. The office management is not as good as it should be and the office itself is modest. I appreciate that he treats a wide range of the community and speaks multiple languages.”
“The manager Shenica was absolutely amazing, very kind, helpful, and considerate today when I was picking up my phone before work today, I thought I would have had to come back the next day due to time constraints but Shenica was super quick and helpful with not only getting me what I needed but also making sure I was able to leave on time for work. 100/10 would absolutely recommend.”
“I started the process of switching to Spectrum, everything could’ve been done online, but the workers here helped me change exactly what I needed. She made sure I was aware of the deals, without pushing them onto me”
“Absolutely great customer service team from Admir and JP and Manuel. Jp transferred all my old contacts and photos and info from my old phone to my brand new IPhone 15 and even let me hang out while charging the new phone so I was sure everything was working before I left. Super great team of people willing to help a customer be good before he went out the door. Recommend this store.”
“Omg Thomas was such great help! Hw was pleasant and very welcoming! Whenever you go to this store try to get him because he is in just a delight to work with? Thank you so much Thomas!! If I ever need anything else or more he'll I will be looking for you to assist!”
11AM - 6PM
110 McCullough Dr, Charlotte“Came into the store because Verizon customer service has been doing a horrible job at servicing me. Marq helped me solve all my issues and assisted with additional services. Thankful for someone so knowledgeable about the products and plans. Verizon you’re lucky to have someone like him because I almost disconnected my service due the awful experience.”
11AM - 6PM
12910 Walker Branch Rd Suite 100, Charlotte“I came to get information regarding transfer to there company.There is a talented knowledgeable employee name Even, he was nice and explained everything to me.I understandI will go back today and sign up.This location was very clearPlease Keep Up being a nice location.”
“OUTSTANDING CUSTOMER SERVICE!!! We originally got our phones at SP, but the Old Post Rd. location was closer to home. THEY ARE TERRIBLE! Went several times. Bad attitudes and no solutions. We went back to SP today, after being treated very rudely at Old Post Rd., met with Andre. Night and day! He was fantastic and our issues were immediately resolved. Don't go anywhere else!!!! Thanks Andre! We'll never go to Old Post Rd. Again”
“From the moment I walked into the store until the moment I left, I got OUTSTANDING service. Teagen, the store manager, went out of his way to transfer all my data, contacts, pictures to my new phone. Then he showed me all the new features. This has been the easiest transfer to a new phone that I have ever had. Thank you so much.”
11AM - 6PM
6530 Fairview Rd, Charlotte“I am so impressed with Kenneth. I came into the store earlier today and was seen right away. My phone was very outdated and he patiently, respectfully, and kindly explained everything to me. I left the store with my new devices in about an hour. Completely pleased with my experience end to end!”
“The best service me and my husband have had at Spectrum! Carlos Hair explained everything to us and was very helpful! I would definitely recommend this Spectrum location!”