Cell Phone Stores in Matthews, NC

“My hubby uses an older tablet for work and is a serial screen killer. Another place was going to make him come in before they would order anything, which adds way more time to something we need done urgently.Haven't had the screen replaced here yet, but the guy on the phone was awesome! Good customer service and was willing to order what we needed and allow me to prepay, rather than having to come up there, saving us a work day and possible shipping time. Thanks for your help!”

“It’s not a review. I do have a question.My ps4 disc drive does not ejected disc but there’s a disc inside of it. And my Second cover of the ps4 is like teardown. Would you fix this and how much does it cost? And it’s a original ps4”

“My son's iPhone needed a new camera and lens, and I reached out to a few shops for a quote. Sam responded quickly, and the phone now works like new. He was quite helpful, friendly, and he gave us a price that beat the competition. I highly recommend his work, and I'll definitely be using his services in the future. A+”

“I wanted to give a major shout out to Daniel and Josh. My husband and I came in to upgrade my phone and switch my husband from Verizon to ATT. Daniel helped us and he was amazing! So patient and helpful, he answered our one million questions like a total pro. He was even kind enough to stay after his shift to ensure we were completely set up.A few days later, my husband came back to drop off our old phones and Josh helped him. Josh was equally as amazing and helpful.It may seem small, but it definitely makes a difference to have such kind and personable associates!”

“This group of people has always been very helpful when I have had any issues I couldn’t resolve online or over the phone. Excellent customer service, regardless of the fact I am never in there to buy anything. As a longtime Sprint customer that converted when T-Mobile took over, I have to say the change has gone well! Go see these guys if you’re shopping for new carrier, or need any help!”

“At times, there are not enough staff to assist at the service desk and Geek squad. However, I recently observed more staff at the service desk for the holiday season.The store is clean and organized. Staff are friendly, thorough, and command solid knowledge of the products. Furthermore, they strive to meet the customers needs.Of note, if you have a Geek Squad plan and require service for your electronic device, call the 800 service number first to find out if they service your device. Some electronic and related services are excluded from the plan.”

“I came in Feb of 2024 to see about getting an upgrade from my iPhone XR. It had been glitching and super slow due to age and storage. The manager 'Brenan' (hope I spelled it right) let me know while everyone was busy with a customer that someone would be with me shortly. Overall GREAT service, and no complaints. If you want details I'll list below. -Acknowledged I was there and informed me when I would be helped -Heard my story of why I was there, then gave me honest feedback as to the possibilities. -He checked every way of upgrading to get me the best price instead of going with the initial idea of trade in. (it was cheaper for me to keep my phone and upgrade) -As the manager, he had to step away a few times to help other employees with their sales, and he always apologized and let me know he would be right back. -Checked in other customers as they came in to assess their service needs so they too weren't awkwardly waiting. -Personable and easy to talk to. Generally interested in a conversation. -Respectful and courteous to everyone. -At the end of the sale the power box in the Matthews area went out so the lights went off and alarm was sounding. He did great and knew everyone but employees had to leave due to security reasons. -Informed and showed me any and all prices and items I'd be paying for. This staff at this location on this day made something I was stressed and worried about into a pleasant experience. It's hard to find workers with respect and people skills in this day but I will 100% recommend this store for someone else!”

“This location is pretty big and renovated. I did come on a Saturday, so it was quite BUSY, to say the least. Parking was full, but I was able to snag one almost at the front. There is a big parking lot so there are plenty of spaces to choose from. Inside was pretty clean but just so much traffic. The makeup section was picked apart and crowded, so I just opted to stay away. Other than that, it is a great location and has a variety of things and is well stocked. I would try to avoid going on weekends as it seems it's always so crowded when I go on weekends.”