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“Always a great help when needed. Any time that we have had issues or needed something. They have went above and beyond to make sure we are helped.In person is always better than someone else on the other end of a phone. Indian Trail location is great!!”
“I've had some issues in the past over the years, but every time I did the people at the Indian Trail branch came through and were able to help. It isn't the 5/3 Bank brand that I like about banking here, it's the people at my local branch. I appreciate them.”
“I called the branch regarding a Medallion Signature Guarantee and was transferred to Jim Colucci, the branch manager. I left a message on his voicemail, and he called back within a few minutes. He was extremely helpful! He was very knowledgeable and clearly explained the process. I want to thank him for making me feel like family. Great job!!”
“We’ve hit a couple of bumps over the years but I think they stepped up their customer service. Chris did an amazing job with helping us today. Very informative and helpful.”
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“I have dealt with this bank since 2015. I had two problems with online merchants drafting my account but WF set them straight and showed me what I did wrong. They even showed me how to bank by phone when I had a broken back. I have never had a single problem with WF at Indian Trail. They know I'm not perfect and helped me understand what I did wrong. I love this bank”