Metro by T-Mobile is a mixed bag when it comes to customer service. The Owen Drive location is described as helpful and professional, while the Eastern Blvd store has a manager who is reported to be unpleasant, lazy, and disrespectful, which is a "disgrace to customer service." In contrast, the Cassandra-led store provides an easy and efficient experience, earning high praise. The store manager Jousell and district manager Josh also receive great feedback for their excellent customer service. Overall, the quality of service seems to vary across different Metro by T-Mobile locations.
Owen drive metro was helpful and very professional the one on eastern Blvd has a manager there that is very unpleasant lazy and disrespectful something should be done about it she is a disgrace to customer service and metro
August 2023
I have never walked into a phone store and had a easier experience than I did today. Cassandra had me in and out the store in ten minutes, put me on to a really good deal. If you need to go to metro come to this one! Ten stars all the way.
August 2023
I love customer service, always with a smile and helping in a fast paced
