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“Jay was incredibly helpful getting us set up with our upgrades and new phones! She was so patient and helped us find the best options for us individually and make informed decisions.”
“Excellent service by Daisy when helping me transferring my phone plan from AT&T. The place is comfortable, and the staff is very friendly and helpful. They really help you until you get what you need. Fantastic service from the team members here.Parking is easy as the place is the same complex with Harris Teeter.”
“I recently switched back to Verizon from T-Mobile, and Assata (store manager) was incredibly helpful. There were problems with my account from the transfer, and she was able to figure out every one of the issues. The amount of knowledge she has about everything from Verizon's system to the phones themselves is incredibly impressive. She also has a great coaching managerial style and her employees (and Verizon) are very fortunate to have her. Thank you again Assata for all your help!”
“Jackie was an absolute gem! We were so jetlagged and tired, but she seamlessly saw us through the purchase of my new Samsung Zfold5. She was so knowledgeable and thorough, and even let us call her after hours when my new Sim card hadn't quite synced up yet! Outstanding customer service! Highly reccomend!”
“Suzy is my cell phone hero! She figured out how to get me an upgrade, a new watch, and was very patient, pleasant, and perky. Thank you for making the transition back to T-Mobile a memorable one.”
“Went to Verizon regarding an issue with my voicemail not alerting me of phone call messages. Tech Specialist, Greg, listened attentively and began troubleshooting the issue. I learned that my VPN needed to be "off" for phone and voicemail. Greg tested the voicemail, but it still was not working properly. He called Verizon tech support, and we learned that approximately one year ago, someone had "call forwarded" my number to a number I did not recognize (wondering if/how my phone was hijacked). Verizon was not able to see who my voicemails were going to, only a local phone number. Verizon was able to confirm that the forwarding number was not a Verizon number. We were told to call *73 which "unforwarded" my voicemail. Greg, thank you for your diligence, patience, and expert assistance to resolve the issue.”
“We initially looked online and saw this particular store had 1 star. Decided to give it a chance and we are extremely happy that we did because Victor our Sales Rep was more than attentive,patient and very knowledgeable. I would highly recommend this store to others and give it 5 stars.”
“Visited the store for phone troubleshooting and received a warm welcome. Arpana offered exceptional support, quickly identifying the problem and providing additional knowledge about phone accessories. She also assisted in setting up an additional line for my soon-to-open business. Great appreciation for the excellent service!”
“So we have been having an issue with our account for almost a week. Customer service has been no help. We walked into the store here by North Lake Mall and Maegan who works here helped us in less than 15 mins. She is amazing! She stopped us from leaving T-mobile and was so personable the entire time. She made us feel valued and appreciated as customers even when multiple customer service reps from T-mobile customer service made us feel bad and unvalued. I’m grateful.”
“Came in for my son’s first phone. Nydia was SUPER helpful. Helped us get exactly what we were looking for and we were in and out in no time! Will definitely come back when we update our phones.”
“After our experience at this store, I will always make the trip to this location instead of our closest location. Shannon helped us with a trade in - he was very helpful & friendly.”
“I went to the T Mobile inside the mall, needing help with my device. I was greeted by Michelle Burke who was friendly, helpful and troubleshooted my problems quickly and efficiently. I would highly recommend her for your phone needs!”
“Good place and great service, both the customer side and the technical side. Services on par with the other telecommunications companies. But their products and associates are what makes them better.”
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“This post is long overdue. Natalie and Wagner were amazing. My wife and I moved into our new home in September right at the beginning of the football season. Natalie was able to accommodate our busy schedule and meet with me to set up services. Upon arrival our technician Wager was just as nice and helpful as Natalie. Wagner and I talked sports and baseball while he was setting up our service. He spent the time to explain everything and help us get our service set up without having to have wires run all over the house. Would highly recommend and look forward to working with them more in the future.”