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“Mary Anne Thomas has been excellent in aiding my company in considering a bank transition with Pinnacle. Her responses are prompt, knowledgeable, and accommodating.”
“I just love how personable everyone is at this branch and really appreciate their willingness to help. Loan responses are done within 24hrs and for me I have received my response within the same day. Mr. Williams gets 5 stars for me! He’s so down to earth and gives you great options to think about. I have been with Carolina Telco with 10yrs plus and looking forward to many more!”
8AM - 5PM
2121 Commonwealth Ave, Charlotte
Banks
“The people writing the bad reviews evidently have never been to my Credit Union. I have been a member so long my account # is a single digit. Lisa and all the ladies have never treated me in any way other than fantastic! C. Lee Abernethy III”
“Experience is always wonderful, I love how you can get same day cards if you lose or someone steal their debit/credit card . Also Ms. Erin was also very helpful and sweet.”
“Amazing experience. I called to ask about getting something notarized. The teller was outstanding. Told me she would wait until I arrived even if after 5pm, was very pleasant and eager to help....and the best...this all was before she even knew if I was a customer. Just as amazing when I got there, and I even heard the other tellers that sounded so pleasant and professional. You just don't find this customer service anymore. A+ Pinnacle Ballantyne!”
“10 out of 10 service.
Excellent branch and wonderful staff.
Special thanks to Matthew Erion, who helped to open a credit account, explained everything clearly and showed high professionalism.
Highly recommended.”
“I Am Pleased That I Chosen, Skylar Credit Union To Meet My Banking Needs. The Customer Service, Was Excellent. Very Helpful On Explaining The Benefits Of The Accounts That I Chose. The Online Service Is Helpful, As Well.”
9AM - 5PM
1915 Back Creek Dr, Charlotte
Banks
“I have 2 auto loans now! The quick service can not be touched .I recommend if you are dealing with the horrible banks, change I do all my banking need with Truliant.Thank guys will be back for something eles I am sure .”
“I’ve been a customer at Piedmont Advantage credit Union for quite sometime and I can see and feel the difference of how you are treated ever since Mary Vitale has left. Miss you Mary”
“Skylar bank is one of the best bank. I went in to open a account greeted with a smile I dint wait long to speak to a personal banker. Anything you need concerning banking needs they have open suggestions for your needs. I highly recommend Skylar bank.Audry”
“I have to leave a review of my experience working with the mortgage department at this location. Brian Jones and Christy Wallace provided the upmost care and attention with my loan application and process. They excelled in every way possible and provided me with answers to all my possible problems and questions I had. They were extremely professional and courteous and it seemed at least to me that they put me first every step of the way. I would definitely recommend working with them and I have. I was able to purchase my house in a months time from the first interaction to signing day thanks to them and my amazing realtor Keila Feaster who connected me to SouthState and Brian and his team. They were very knowledgeable and they do this day in and day out and are happy to get you in a home. I gotta say that I will definitely be looking forward to the day I purchase another home and work with Brian and Christy again.”
“I have no idea what the hell is wrong with the other reviewer. How is a BNC bank responsible for a Pinnacle customer in everyway during a transition of that magnitude. Just ridiculous! I was a Wells customer for years and years, switched everything over. I have a number of personal and business accounts. The service is amazing, everyone knows my name, my wife's name, my daughters name and all my employees. If I have an issue they help me as a friend (it feels like) not just a customer! This bank is AMAZING!”
“I am a new member of this bank and I have had a pleasant experience this far. The young ladies in there have given stellar service on every visit even though I keep minimal funds there. I will be seeking to do further business here as I am confident that I will be handled with great care and consideration. My only issue however, is online access. This worked for a while I even have the app on my phone and it all of a sudden stopped allowing me access. Frustrating but, I will be contacting the 800 number to resolve. Technology is the now and the future. It would be beneficial to keep things up to standard in this area.”
“What a great experience. This is the best bank I have ever had the opportunity to work with. The staff here are Ultra pleasant and capable. Just really nice people doing a great job. Thank you”
“Joining Skyla was the best decision I ever made. The Team Members are knowledgeable and always kind. If you want good service and a pleasant atmosphere and smiling faces. Go to Skyla, you won't be disappointed!! That I can promise!!”
“One of the best experiences I’ve ever had with a credit union. The staff is very helpful and friendly. You will always be greeted with a smile. Stephanie Harrison is simply the best with loans and made buying a car a seamless process. I would highly recommend Blue Flame for all of your banking needs. No long wait times and a phenomenal staff ⭐️⭐️⭐️⭐️⭐️”
“Friendly staff! They went out of the way before the holidays to help with a loan. The first one fell through, and they were able to help me get another loan within an hour. Fast service, very happy with the team!”
9AM - 5PM
3024-B Prosperity Church Rd, Charlotte
Banks
“Needed help with an auto loan and Truliant had the best rate. Met with Jennifer Williams and she made the process quick and easy. Very easy to work with. I highly recommend her, and Truliant!”
“Got recommended this credit union by someone I trust who has tried just about every bank in the area. I was like well dang! sign me up!
For the actual logistics:
- This is a great place for savings accounts; specifically, you can’t beat their money market return rate.
- This is not a good place to go for credit cards; the application process is a circus.
- The specific-banking-account numbers, I had to get on paper directly from the teller to set up my direct deposit.
- This place has free financial advising included with having an account.
Now, onto the rest of it. Why do I bank here?
I like that the employees are knowledgeable and respectful of legal names vs preferred names. I like that they have a Spanish-speaking representative always present. I like that this credit union works hard with those who are struggling to get their feet under them. The second time I walked in (after I had set up accounts), I was still greeted and treated like a person and not a customer or won sale.
This place is not the most high-tech or with the best offers, like some of the big banks. But they care. That matters enough for me.”
9AM - 1PM 3 - 5PM
1531 Woodlawn Rd, Charlotte
Banks
“I had an excellent experience in this branch with both: branch manager, Mr.Gunadasa and financial specialist, Ms.Redfearn. When shopping for a financial product I was treated in very professional manner: excellent greeting, great product walkthrough, prompt appointment setup for an account opening. Everything was top notch and executed flawlessly and efficiently. Still, there’s a human touch to it at this branch close to uptown Charlotte where one truly feels warmly welcomed.At the times when personal business relationships with your banker becomes more important than ever I can highly recommend Mr.Gunadasa and his team.”
9AM - 5PM
4530 Park Rd UNIT 110, Charlotte
Banks
“We have had the most superior customer service at this Truliant! Every employee has been friendly and helpful throughout each of our transactions for the past 8 years. Catherine is a superstar! She helped us to open our account years ago and today made getting a car loan seamless and very easy. We highly recommend them all for their professionalism and excellent customer service.”
10AM - 4PM
7207 E Independence Blvd, Charlotte
Banks
“Super grateful to this Bank of America agency, I had the best experience and attention I have ever known. can haveThe attention of Miss Laura is very professional. In addition to that, it is a pleasure to be attended to by her, she clarifies all your doubts and provides maximum guidance.100% recommendation”
“EXCEPTIONAL CUSTOMER SERVICE!!! Hello Branch Manager Jasmine. Your team, Alexandra and Myiah assisted me with a 1st time transaction I would have never been able to complete myself. They both were so helpful and Alexandra showed extreme patience while I placed a 3rd party call to another financial institution. I would've been lost. Thank you for having such an awesome team. Thank you Alexandra!”
9AM - 5PM
8708 S Tryon St, Charlotte
Banks
“I will say my very first time here I was not a fan, long wait times, bank teller had an attitude, I just opened an account & they were not informative whatsoever. The guy Zuka rubbed me the wrong way bc he kept calling me “sis” & at some point told me to “calm down”. It was not a good visit at all, but this is my local Chase so I gave them another try.
I visited this week & Vanessa helped me. She was so sweet and professional and courteous , her customer service was great. In our conversation I found out she actually opened the branch. Let me add it was very nice and modern looking inside; very neat/clean. This was a totally different experience than the first one, so I would come back for sure.”
9AM - 5PM
2400 South Blvd Suite 102, Charlotte
Banks
“Wonderful experience anytime I talk to an employee whether in person on via phone. Extra special shout out to Jeremy Meeks who was so patient and kind and took the time to actually hear what I needed instead of pushing services that didn't feel relevant.”
“I had the best experience working with mortgage broker Rosa Chavarria. As a first time home buyer I knew absolutely nothing about the home buying process. From the first phone call I could tell that Rosa would advocate for me and guide me in the right direction. She was extremely responsive from the time I submitted my application through my closing date. She had all of the answers. As my closing date was approaching she learned of a grant that was being rolled out and she advocated for me and got my closing date pushed out two weeks so that she could secure the grant money for me and save me a lot of money. If you are in the market for a home, you cannot go wrong with using Rosa as your mortgage broker. I cannot thank her enough.”
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“Martha Connors was PHENOMENAL!!!I don’t how to explain how much she helped. I was in a sticky situation and after going through all the security checks, Martha was able to take care of it. I can literally say that I wouldn’t know what I would’ve done without her.”