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“Very helpful and friendly staff.
We had rented the car after an accident.
Drove it for a few days.
When we requested it, we did ask for a large SUV and when we got there, they tried giving us a small one but allowed me to change to a minivan so no big deal.
The van was clean on the surface....but smelled like it was used in a Cheech and Chong movie or was used for smuggling weed....a 2 hour car rode with the windows open and it still smelled.”
“I had a bad experience with other rental company trying to pick up a car from Niagara international airport where the whole airport was empty and no one was at the rental car desks .
Had to cancel & make the last minute reservation at Hertz Military rd location, Jack was super helpful with the easiest process getting me a SUV, definitely renting again here when I am back in town.
Smooth transition, friendly staff
Highly recommended”
“Always an amazing experience in Canada as well as the USA, quality luxury vehicles, clean, echo friendly, affordable and a variety to choose from. Staff is always friendly, always helpful and the process is hassle free.I highly recommend this company!!!”
“This location was AMAZING!!!! I was in n out in five minutes and a beautiful ride. No hidden bs and AMAZING customer service both on the phone and in person. A HUGE THANK YOU!!”
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“Loved dealing with Carstar in Niagara Falls from the moment I walked in i was treated with kindness and there professionalism was great. It was the third company I talked to and by far the best.”