Madewell is a beloved fashion brand that specializes in high-quality denim and timeless apparel. According to customer reviews, this particular Madewell location on the Upper West Side of Manhattan is a standout, with a beautiful storefront and inviting interior. The staff have consistently been praised for their exceptional customer service, going above and beyond to assist shoppers. Customers highlight the patience, kindness, and helpfulness of associates like Rose, Cassandra, Hannah, Taylor, and Elise, who have made the shopping experience enjoyable and inclusive, even for those unfamiliar with the brand's offerings. The store's denim concierge service and jean recycling program have also been well-received. Overall, Madewell's commitment to providing a welcoming, personalized shopping environment has left a lasting impression on its customers.
Associates here are knowledgeable and very sweet. They made my exchange process very easy! Boutique is very well organized..
April 2025
This location of Madewell is SO lovely!! Located off of Columbus Avenue on the UWS of Manhattan, their storefront is really beautiful, as is the inside of the store. I visited in recent months to return a pair of jeans, and the staff were really helpful & kind during my visit. I’m looking forward to returning to shop... read full comment
April 2024
Love this store, great selection and helpful staff!
