COS is an upscale, minimalist clothing brand offering conservative, Scandinavian-style fashion with sleek designs and shapes. The store is not very large and is arranged with easily accessible long racks. The women's section is large, while the men's section is smaller and can feel overwhelming at times. The clothing is noted for its outstanding quality, good quality fabrics, solid design, and terrific workmanship. Prices are considered a little on the pricier side but are fair for the quality and location, offering value compared to other upscale stores. Service receives mixed feedback. Many staff members are consistently great, very helpful, and will act immediately to resolve issues. However, multiple reviews specifically describe the cashiers as very, very unfriendly. The store's 14-day return policy is widely criticized as sketchy and not in line with other chain stores, with complaints about being forced to take store credit and difficulties with inter-store returns. Overall, the selection, lighting, and quality of items receive high praise.
