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“John is the BEST! He's always so helpful and goes out of his way to help. My husband and live in North Greece and make the trip to Webster, knowing we're getting the best service team in Rochester.”
“Stopped i to the store because I was interested in home internet. I had the great pleasure of working with Mike Liberti. He was able to get me a great bundle deal on a s25 ultra and home internet. And I am receiving a 43 inch TV from Verizon. Now that is some great customer service. Thank you again Mike”
“I purchased a new phone directly from Motorola, and Will at the Verizon store in Penfield NY was able move all my apps, pictures, and info over to my new phone in less than 10 minutes. Great job!
Thanks so much!”
“Jasmine G, has amazing customer service and I can't wait to have her help me again. I went into Verizon with a simple question and she ended up helping me out more than ever, I feel like I made a friend and she is fantastic at her job, Thank you Jasmine!!!”
“Imran at the Grand and Culver Metro by T-Mobile store was very patient, helpful as well as knowledgeable about the phones and service plans. Great experience there”
“I came into this location because my phone was not working and DJ assisted me! I love this location because of how well I was treated. Thank you for the help I will be back when it’s time to upgrade again.”
10AM - 8PM
973 Ridge Rd, Webster
Mobile Phones
“Emily was the only person out of 3 different stores, a whole week dealing with it and many hrs of frustration! She was able to transfer my information from my old phone to my new phone. She is the best!”
“GREG,BRANDON AND CHRIS ARE THE BEST, MOST PATIENT, HONEST GUYS ! I WONT GO TO ANY OTHER VERIZON STORE. THEY HAVE SOLVED SO MANY THINGS FOR US. IF THERE WERE 10 STARS I'D RATE IT A 10!”
“This is the most honest AT&T location ever!!! Bryan and Jeremiah Are so helpful and upfront. They take their time with you and make sure that you understand everything that you’re getting and being charged. I will never go to another AT&T location or Apple Store.. and if these guys leave I will follow them to another store.
I cannot say enough good things about them and what a positive experience I’ve had.”
“I've been a Cricket customer for nine years. Our original phones from cricket were old and outdated. My wife's phone was acting up and about to die. We dropped in to see Abdul at Cricket about the phone issue. After a discussion with him, we were convinced it was time to update our phones. Abdul was very helpful in his recommendations based on our budget and tech level with phones. We purchased two new phones at a very fair price. Abdul took care of transferring all our data to the new phones effortlessly. If you want a great customer experience with a phone service, see Abdul. I highly recommend going there. He is very helpful, friendly and patient.”
“I was recently dealing with an issue with apple where I had to be 1 hour drive from home . So I stopped in to check on upgrade options for my phone and plan. Hands down the best customer service I have ever had. Matthew went above and beyond to help get information and my issues resolved. My hat is off to him and his colleagues. I would recommend anyone needing service to stop in and see them.”
“Omg i love the store and steve is amazing he is soo professional in everything he does and i recommend this store to anyone who wants to switch to at&t . ?????? amazing service.”
“No complaints, was given a $10 discount on overall service. Added up everything once I was back home. The guy is knowledgeable and helpful, I was quickly serviced as well. I got the DREAM, it's been glitching, not sure of the problem, have to take it back if it continues. Yet besides that I'm satisfied. Thumbs up to this location!Update: Took glitchy phone back and without hesitation, was given another phone.”
“Big thanks to Mike at MetroPCS on Goodman. He really went the extra mile to help me fix the issue I had with my home internet. Definitely will go back there for all needs with metro ☺️”
“Great quality, fast work, least expensive in town and did it all with a smile! They closed in 19 minutes, and still wanted to get my phone done that day! Fixed it in 17 minutes ?”
“so - we went to T-Mo on Jeff Rd / Marketplace Dr. They were TERRIBLE!! The salesperson couldn't be LESS interested in what we had to say (another review), so we went to the Brighton location. WHAT A DIFFERENCE!!! Lemme tell you. As soon as we walked in, we were greeted warmly. They took the time to explain ALL the features of the plan and really spent time answering ALL of my questions. Their patience and understanding was second to none. I would HIGHLY recommend this store for all of your T-Mo needs. Can't say ENOUGH good things about this crew. We were there for over 2 hrs, porting phones over, and they were very patient with all of the juggling we needed to do. Love the service, with no issues. High speed data is STUPID FAST! If you're interested in going pink, come to THIS location!! They are an AUTHORIZED retailer - don't go to the other places that are jokes.”
“I made it staff! Full of knowledge that they can impart to you! A special shout out to Tanya for guiding us through the whole process. And also to Keaundre! Thank you for all your help and support!”
“Daniella at Webster store was fantastic! So patient and knowledgeable about my tech issue w my email on my phone. She contacted the tech department directly & worked along w them ! When they got her thru all the issues she then finished up with some more issues on her own!! Great personality and so empathetic w my lack of knowledge! Love the customer service given. Thx Daniella”
“Went in to the store today to get the home internet and Emilie was amazing! I was only there for 10 maybe 15 minutes. Very great store and employee! So far reccomend their internet 100%!”
10AM - 8PM
980 Ridge Rd, Webster
Mobile Phones
“I've had my fair share of problems with Spectrum like many others, but my in-store experience left nothing to be desired. Aaryanna was kind, attentive, thorough, and knowledgeable. Although I only went in for a hardware swap, Aaryanna was just so pleasant and authentic that it turned what was supposed to be a simple errand into amazing vibes for the start of my weekend. People like Aaryanna are unsung heroes of humanity. And if "Spectrum Owner" wants to respond, it should be by saying something awesome about Aaryanna, and not a link for more help. She solved all the issues!”
“I went In for my Screen Repair my iPhone 15 pro max ( front screen ) was cracked ! They Got me in fine & only took 2 - 3 hrs Max to fix ! Definitely Recommend them for IPhone repairs !”
“We have 7 lines on our plan so I am constantly in need of something. This location is super convenient! I love having somewhere to stop into in person, and Alissa has been so helpful the last two times I have been there! I opened a new line and was transferring someone else's number from Spectrum to my Verizon plan. It wasn't working at first and Alissa gave me her number when I left the store to make sure to follow up with me and see it through. She was so thorough and helped until the issue was resolved. The second time I went in, my husband's phone had just stopped working. I went in to upgrade, I was paired with Alissa again, and again, it was an amazing experience! She's top notch for customer service! I have to go in today for my daughters phone and I'm hoping she's there! Everyone in this store is really friendly both times I've been in. They all seem knowledgeable about the phones and the services.”
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“Nymere was great to work with at the Fairport location. He was very patient with me and helped me setup and transfer everything to my new devices. He was very attentive and respectful. I would look forward and recomend to working with him again!”