Car Rental near Depew, NY

“Dakota was amazing prompt service as the business was closing, very pleasant experience with Paul the shuttle driver as well.I will recommend them as well as return as a customer.”

“Very great service the agent that helped , Erik was very nice and resourceful when it came to what I needed at such short notice . Very kind as well . I highly recommend visiting this location for all rental needs”

“Quite possibly the best car rental experience I’ve ever had, from start to finish. Virtually no wait at pickup or return. Totally seamless process with no pressure to add extra insurance, etc.Everyone we encountered was polite, laid-back, friendly, and competent. They seemed like they genuinely wanted us to have a good experience. And we did!Special shout-out to Eli, who helped us with our return. He went above and beyond to take care of us.Because of this first experience with National, I plan to use them for all future car rentals—even though I have Presidents Circle Status with Hertz.”

“Rep that handled our rental was really nice, explained everything in contract n admitted when she made a mistake. The old guy that picked us up from body shop drives very scary. Rep at location said she would notify management of driver issue”

“The staff are extremely helpful and supportive of my individual needs as a customer and always was willing to work with me on ANY and EVERYTHING pertaining to my account. Sympathetic and compassionate to me every step of the way”

“Unfortunately, kia got stolen on labor day weekend ? Auto insurance provided a rental car from enterprise rental The gentleman at desk (sorry do not know the name ?) was very helpful, answered all my questions patiently provided the best service.”

“I was helped with a rental this morning (post car accident) by a gentleman named Cameron. The entire process was fast, efficient, professional and thoroughly enjoyable. Cameron took the time to explain everything to me and I was completely comfortable when I drove away in the rental. Great customer service and a beautiful car. Well done Cameron & Enterprise, you made my day!”

“I rent between 12-24 cars per year.. and rent another 15 trucks from uhaul during the summer to tow my boat to the ramp (1 mile - so great deal)Almost all car rental places had challenges during the COVID era.. Car sanitizing, reduced inventory from labor challenges.. renting a car from any company including Enterprise was terrible..Now we are past that COVID era (in MHO), rental car demand is high and I want to see more people working behind the counter and I want to see everyone who is working, including the managers helping customers first before chatting about daily living with each other, or on cell phones. Of all the rental companies - Enterprise has done the best job of this.. I also want to see the over-sell / no cars left problem gone. I understand how over-sell is needed because of all the flakes and double bookers that cause problems. I think this is solved easily by advanced unrefundable deposits or payments and making sure those customers cars are not rented to someone else. Easy ! Those that dont pay until they get the car - too bad.. Its the double bookers and flakes causing this over-sell behavior - not the rental companies.. But Some companies have higher over-sell rates than others.. there should be constant monitoring - even at the customer level to know what the proper over-sell rates should be.. and when the over-sell situation happens, Enterprise is one of the best companies to give you another car - usually better upgrade - to make it right.. if you ask nicely - you may get it for free.. if you yell at them and tell them they owe you your car.. you may have to pay for the upgrade.. Human behavior is pretty consistent this way across all industries.. I ended up in a Audi last time I was in Buffalo on a over-sell / inventory situation.. There is also some adjustments I would like to see in the inventory when it gets late at night.. there are bad policies at this time that hurt the late arrivals.. The toll situation in some states is terrible. Rental cars are taking too much off the top for service charges.. worse that ticketmaster these days.. what would be good for the niargara tourists is to give them the free route.. if they have GPS - help them turn off tolls.. its only a 10 min ? difference in travel time ? I wish the states would allow a lane to two to pay at the toll and not make the license plate the billing point.. The states could also regulate rental companies on service charges.. Lots of people to blame here.. but every Buffalo employee should be trained on nontoll routes, paper maps with routes marked and GPS toll settings for apple and android.. (dont need to know blackberry)..My experience was good.. The lady was kind, I was kind.. and we had good communication with each other.. I got the Audi for free and I am sure being nice had something to do with that - but also powered employees and good policies helps too. Some rental car places handcuff their employees to make any decisions on their own.. Good companies understand good training and empowerment is the best way to helping the customers.. Enterprise has the best reputation for this.. I also like the meeting of me at the door and walking to the car.. it helps a lot.. not extra walking trying to find some number-letter combination (some parking lots are terrible for ordering) anyways.. recommend Enterprise unless the price just screams louder than the competitors customer service..”

“We landed in Buffalo to take a trip to Canada and Eli our Representative at Alamo was very helpful with our rental. We were very happy with the service. Thanks Eli!”

“The only place I will rent from the two women that work here are fantastic I love their customer service and couldn't ask for a better company to do business with”

“Avis has earned my trust as the Best Rental company to use at anytime. I am from Buffalo, NY. My brother had a stroke in 2021. I rented a car from Enterprise. Customer service said that I was all set in Greenville, NC. When I arrived at the airport Enterprise said that they couldn't rent to me!!! I waited for hours for a Representative from Enterprise to contact me, it never happened. My brother-in-law drove me to Avis, they were so courtesy and kind. They had me in a rental in minutes, that freed me up so all my energy could be directed at seeing my brother. Avis was a LIFE SAVER. NEVER WILL FORGET THEM AND HIGHLY RECOMMEND THEM TO MY FAMILY AND FRIENDS!!!AAA RATING WITH ME. My experience at Avis in Amherst, NY was quick, friendly, and felt like family. Do yourself a favor and drop by to pickup your next rental, you will not be disappointed!!!?”

“What a wonderful branch, Very quick service with amazing customer service. The driver who picked me up was outstanding, I couldn’t believe the customer service of the whole staff including the driver”

“These guys are great love this location close to home I like the drop box make returning vehicles easy will rent again love they come and get u option wandering do yall ever get mini vans would love to get into one of those if possible Subaru was great on gas like the gentleman told me also suv was loaded with all the bells whistles”

“I have used this rental agency many times and I continue to return because of the service first and price second. I am treated professionally, never pushed into something I don't want, offered choices and made to feel that my needs matter. Great Job!!”

“Excellent service and highly recommend at Buf Airport. Last minute reservation and was quickly processed and into a car. Service representatives were kind and engaging. Thank you very much!”

“When we take our vehicles for service at Northtown they arrange our loaner car through this Hertz location. We had a couple of not so pleasant experiences with a previous employee there. We were happy to learn that employee is no longer at the Niagara Falls Blvd Hertz . Our 1st experience with Mohammad-( a new employee to this location) was wonderful. He was very nice, extremely accommodating & an ALL AROUND GOOD GUY!. We've dealt with Muhammad several times now through Northtown and Auto Collision & Glass. Each time he has gone ABOVE and BEYOND to make sure we have a great experience. He is a real assest to Hertz and a complete pleasure to deal with. What a difference he has made in our opinion of this Hertz location . We would recommend the Hertz on Niagara Falls Blvd in Amherst to anyone - because of Mohammad Rizek. He is the true meaning of excellent customer service!”

“The Employees were very friendly and knowledgeable. My rental was through my car insurance and they shared details of my coverage with me that I had no clue about.”

“Nice car, Easy rental. No where to park your vehicle tho. But obviously like a hotel room, you need to put down a credit card. No surprise. Best deal around. Definitely going there again.”

“This company has many great drivers. I didn't say good, These people are up on the morning rain or shine. Dealing with the traffic and the people as well as the weather for those of you who want your parents picked up like a drive through burger fine safety is first”

“Met a nice lady named Deja she help me out to complete my rental.She was straight to the point, Gave me options on vehicles that fit my budget. Car she help me select was great never drove a chevy malibu very low to get in and she told me this. Vehicle nice and clean. smelled nice. she also said great on gas. I will come here to rent again if i am eber in town. .......Made a reservation online and when I got there nothing what the agent on the phone was correct NOTHING”

“Make sure to use Hoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a hotel. They compare countless booking web sites and normally will have rooms much cheaper than others! You're welcome :)! This hotel is one of the best in this area. I've been staying here for years. If you stay for a few days you definitely will love it I'm sure!Our flight got cancelled from California via Chicago, because the weather was bad in Chicago, and the front desk agent at the hotel was very kind and compassionate to cancel our reservation and not charge us for the one night stay. Thank you, we appreciate your kind and courteous help.”

“They didn't have the car we thought we were getting. They offered us a "4 wheel drive" truck instead. That was fine until we got caught in a snow storm and discovered the truck was not 4 wheel drive and it had summer tires. It was pretty sketchy. The truck smelled bad inside. The windshield wipers needed to be replaced and the inside of the windshield was filthy. After a few days we returned the truck as planned and rented a car which was much better than the truck in the snow.”

“This place was very nice. The got me into a vehicle fast with no questions. I felt honored being a customer. Thanks Hertz for your support and serviceDr. Ravenell”

“The staff was very nice when I checked in.When renting an EV out to someone, you should really let them know what comes with renting an EV. I have never driven one, so when I got inside the car, I spent about thirty minutes looking through the book to see about starting, driving, nav, radio, etc. There should also be a printed list of charging stations as well as instructions on how and where to charge one. This is especially important if someone has never driven an EV. Fortunately, there was someone at the charging station who was able to assist us.There were only 131 miles left to the charge when rented out to me. I asked the return staff how many miles should be available when fully charged, and they said around 240. They also rushed me. And I forgot something in the back seat of the car. Just because you're running behind and doesn't mean you have the right to rush others.This was booked through my employer. I did not know they had reserved me an EV.”

“I took $44 "mystery car" option on third party car rental app twice and both times it directed me to Dollar. First time there was no queue at all, I was served by very nice gentleman and got practically new Toyota Camry. However we were charged additional $12 for loss damage waver and were told it was compulsory and required by law. Second time there were few people in the queue, so we had to wait 15 mins and got Dodge Journey. This time no additional charge was added, which makes me think that the first gentleman was not telling the truth and we did not have to pay the additional charge.I used them 3rd time with "mystery car" and this time got Ford Mustang! It was Saturday so I paid $70 but still for a Mustang it was a bargain!”

“My Favorite Car Rental. Low Key like me. Away from the Rush across the street. Convenient. Nice people work here. Not seeing the Corporate crap the other guys have.”