Car Rental in Buffalo, NY

“Kenneth Ynoa and the staff at the downtown Buffalo, New York Enterprise office (1312 Main St.) we're all very professional, kind and upbeat. They made the rental of my economy car for just two days very easy. They picked me up at my hotel and dropped me off back there at the end of my rental. Kenneth even gave me an extra hour on return. Great job Enterprise!
Vincent Foster Plus #RNQ5F5F”

“The guys at Frank Browns did a great job diagnosing and communicating my vehicle. Furthermore they did amazing work which was done promptly and the vehicle was returned quickly. Good work at a good price.”

“Wow 10/10 experience. From breezy picking up without a line, to a sick upgrade to a mercedes from Eric, to returning the car smoothly right back to Eric, this company knows what customer service means! Highly highly recommend National to anyone, and hopefully you get lucky enough to work with Eric ?”

“So I flew into Buffalo extremely early in the morning, only Alamo and Dollar rental car we're open. Unfortunately the computers went down with Dollar rent a car so Alamo being right next to Dollar Rent-A-Car I was able to rent a car through them. The woman that was working early in the morning was extremely nice and helped me out of a jam I was in. I needed to get a car to get to the hotel to sleep. Well it took no longer than 10-15 minutes and I was on my way. The SUV was beautiful and drove very well. Even returning the car was a breeze. Even when I return the car yesterday they couldn't have been nicer! So the whole experience renting a car from Alamo was outstanding. They emailed all the paperwork they texted me to make sure I was okay and gave me a number I could call if there was a problem. What more do you want from a rental car company? So all I can say is I was completely satisfied with the experience.”

“I rent between 12-24 cars per year.. and rent another 15 trucks from uhaul during the summer to tow my boat to the ramp (1 mile - so great deal)Almost all car rental places had challenges during the COVID era.. Car sanitizing, reduced inventory from labor challenges.. renting a car from any company including Enterprise was terrible..Now we are past that COVID era (in MHO), rental car demand is high and I want to see more people working behind the counter and I want to see everyone who is working, including the managers helping customers first before chatting about daily living with each other, or on cell phones. Of all the rental companies - Enterprise has done the best job of this.. I also want to see the over-sell / no cars left problem gone. I understand how over-sell is needed because of all the flakes and double bookers that cause problems. I think this is solved easily by advanced unrefundable deposits or payments and making sure those customers cars are not rented to someone else. Easy ! Those that dont pay until they get the car - too bad.. Its the double bookers and flakes causing this over-sell behavior - not the rental companies.. But Some companies have higher over-sell rates than others.. there should be constant monitoring - even at the customer level to know what the proper over-sell rates should be.. and when the over-sell situation happens, Enterprise is one of the best companies to give you another car - usually better upgrade - to make it right.. if you ask nicely - you may get it for free.. if you yell at them and tell them they owe you your car.. you may have to pay for the upgrade.. Human behavior is pretty consistent this way across all industries.. I ended up in a Audi last time I was in Buffalo on a over-sell / inventory situation.. There is also some adjustments I would like to see in the inventory when it gets late at night.. there are bad policies at this time that hurt the late arrivals.. The toll situation in some states is terrible. Rental cars are taking too much off the top for service charges.. worse that ticketmaster these days.. what would be good for the niargara tourists is to give them the free route.. if they have GPS - help them turn off tolls.. its only a 10 min ? difference in travel time ? I wish the states would allow a lane to two to pay at the toll and not make the license plate the billing point.. The states could also regulate rental companies on service charges.. Lots of people to blame here.. but every Buffalo employee should be trained on nontoll routes, paper maps with routes marked and GPS toll settings for apple and android.. (dont need to know blackberry)..My experience was good.. The lady was kind, I was kind.. and we had good communication with each other.. I got the Audi for free and I am sure being nice had something to do with that - but also powered employees and good policies helps too. Some rental car places handcuff their employees to make any decisions on their own.. Good companies understand good training and empowerment is the best way to helping the customers.. Enterprise has the best reputation for this.. I also like the meeting of me at the door and walking to the car.. it helps a lot.. not extra walking trying to find some number-letter combination (some parking lots are terrible for ordering) anyways.. recommend Enterprise unless the price just screams louder than the competitors customer service..”

“Always a pleasure, professional. Always have the right size I need and pay for it's always several options to choose from. GREAT CUSTOMER SERVICE QUICK AND EAZY 5 STARS EVERYTIME. GREAT STAFF!”

“Highly recommend Cedar Bus Co. We used them as a shuttle service for our wedding reception in December. The price was the best we could find and they were very communicative and flexible with our requests!”

“I often need to rent vehicles from this location and have yet to be let down. They have a wide variety of vehicles onsite. Tuesday, was there picking up a vehicle for work travel and was able to witness the outstanding customer service provided in a very high stress interaction. The associate politely educated and humored the customer although from what I witnessed, the customer was wrong. I could appreciate the associate keeping his cool and adhering to company policy without being rude or condescending.”

“People were very polite and informative. Got there and van was ready for pick up with a full tank of gas. Highly recommend. Picked here because only place in town that had econo van.”

“Jalen is so nice! He was so efficient and extremely knowledgeable about everything! The BEST experience I have ever had at a Hertz! He deserves a promotion!!!!!!!”

“The ease of pick up at buf airport was great. Straight across from baggage claim .. walk into the parking garage is the counter. Then down 1 level to get the car. Drop off was very smooth.”

“I never use the same car rental agency for obvious reasons, but the level of customer service at this location may make me change my patterns. I rented a very large, yet totally nondescript vehicle with more than enough room for my special cargo. This vehicle was equipped with “weather tec” floor mats that really came in handy. I highly recommend”

“This is my go to spot for rentals. I hate the air port and other spots. Bruce is always very professional greets you when you walk in…makes for a good easy experience. Can’t forget about Vinny and Frank, they also make the rental experience an easy one and have always been helpful with any problems if any. The young man who cleans out the cars James is also very nice. The Whole Main Street team is awsome. Iv seen reviews of people saying they are rude I’m sure it was definitely the customer who was rude. IV NEVER HAD AN ISSSUE AND IV BEEN RENTING CARS FROM THIS LOCTION OVER 10 yrs. More frequently recently and I’ll send anyone their way. You can’t be rude to people in customer service and expect customer service to not be rude back, the customer isn’t always right!”

“[For those who use their parking facility]
I cannot express enough gratitude for the outstanding service provided by Km at Quality Inn's parking service. Arriving in heavy snowfall, Km swiftly facilitated our check-in process and guided us to the long-term parking area. What truly amazed us was her thoughtful gesture of personally escorting us in the shuttle, sparing us the trek back to the front desk through the snow – a level of attentiveness that truly went above and beyond.

Upon our return to Buffalo, we called the hotel to arrange pickup to the parking lot, and once again, Km was there to greet us. Not only did she remember us, but she also welcomed us back to Buffalo, adding a personal touch to the experience. She even escorted us directly to our car. The entire experience was seamless and delightful, thanks to Km's exceptional service.

Without hesitation, I highly recommend Quality Inn's parking service, especially with Km's attentive care. Should the opportunity arise, I will certainly utilize their services again. Thank you, Km, for making our parking hassle-free and memorable.”

“I will say, overall I am very pleased with my experience. I recently rented with the Sheridan Location from 8/15 up until 8/27- no issues at the moment that I’m aware of.

The price per day, was pretty affordable compared to other rental companies like Enterprise.
The vehicle was clean, and drove nice.

Only thing a little inconvenient was never being able to talk to someone on the phone from the location I rented from, phone call would always just disconnect when trying to reach them. I ended up just going into the office to extend a day or two when I needed to, and it went VERY smoothly.”

“I rented from Dollar but the people who helped me might have been Hertz employees. Cody, Dora and Omar went out of their way to help me get an item that I had forgotten on the back seat of a rental car that I had returned. Thank you very much to these 3 individuals.”

“While hertz roadside was almost useless for helping me after I got into an accident in Canada, The employees at this specific location the afternoon of August 10th were amazing. I understand they were super busy because of the football game, but they took care of me and got me back on the road so I could get home. Thank you so much!”