First Security Bank is a trusted financial institution that has been serving its customers for a long time. The bank is known for its top-level service, with friendly and helpful staff who are always willing to assist customers, even with minutious tasks. Customers appreciate the convenience of the bank's mobile app and drive-up services, as well as the presence of Larry Pirnie's art work. However, some customers have had mixed experiences with the bank's customer service, particularly when dealing with the staff over the phone. While the in-person experience is generally positive, with customers describing the staff as happy and helpful, the phone service can sometimes be a frustrating experience, with customers reporting difficulty getting their questions answered and having to play phone tag. Despite these occasional challenges, the majority of customers are satisfied with the bank's overall service and would recommend it to others.
I have had accounts with first security for a long time. Their service has always been top level. This is a really good bank to place your trust in.
September 2024
So helpful and very genuine. Honest with questions on all types of accounts
July 2024
Always friendly and helpful. People seem happy to work there. Drive up or going inside, I always get my questions answered and help when making deposits or withdrawals. Love seeing the Larry Pirnie art work too!