Not a corporate Verizon store, just an authorized dealer. Customer service phone line is centralized, and they don't give inventory information over the phone. Very unhelpful in person, with high pressure predatory sales tactics. After my experiences, I won't deal with Russell Cellular again.
August 2023
This is a shady business that believes in fraudulent activities and I will be reporting this business to the BBB.
March 2022
Awesome staff! Came in for a phone case for my new phone and Austin hooked me up pretty quickly with an Otter Box, which I had never bought before today. He was knowledgeable and quite personable. I will use this location again. Very pleased!