10AM - 7PM
107 S Stewart Rd, Liberty“Hands down the best staff ever! I brought my autistic daughter to get her first cell phone and they really touched my heart with going above and beyond to make sure she was happy. Thank you all so much for all your hard work and just being amazing people.”
“These five stars are for Travis, who helped us upgrade my wife’s phone. He asked what brought us in, he listened to our needs, and got us started down the right path. He suggested other services/products we might want without shoving them down our throats. His good service and attitude is in contrast to the manager, who hovered over his shoulder half the time we were there. Zero stars for him. The manager was VERY pushy and would not take no for an answer. He swore up and down that by signing up for two years of DirectTV through ATT, our bill would somehow go down. It sounded too good to be true, and, after a HARD sales pitch for a service we didn’t need/want, he finally ran the numbers in front of me and lo and behold, it was too good to be true. I don’t know if he was intentionally being deceptive or if he just didn’t understand our wants/needs, and I know this environment is all about the upselling, but he actively made our day and our ATT experience worse. Travis = good, Manager = Wait for Travis to become available.”
11AM - 7PM
4611 St John Ave, Kansas City“Sent in my Red Magic 6 Pro and they did a superb job of fixing it. They also speak English so it was easy to get in, drop the phone off, and pick the phone up. I can't guarantee how the inside of my phone looks like in terms of cable management but all my lights work and every corner works. They made quick work of replacing my screen. He informed me I had water damage, I had already known but I did not know it was to the extent to where he could tell as soon as he opened it. I'll probably have this phone for a year or so before I replace it, but I recommend this place to anyone who wants to make sure their phone is in good hands. Hopefully I won't be coming here often but I probably will haha, great repair I hope for decades of prosperity for them.”
“Dana was the most helpful and courteous person I've ever met she helped us when she didn't need to her customer services actually she conducted herself in a very professional manner I think this lady should be running her own store and she definitely deserves to be a manager you guys did awesome hiring her”
“My note 10 was my favorite phone for the last few years and one day it started having trouble connecting to cell towers. I use it for work and gps when traveling, so I was concerned Id have to get a new phone. As soon as I arrived at this location I was immediately greeted and welcomed. I explained my situation to associate, Drake and within just a few minutes he had my account pulled up and started showcasing the phones. It was a very pleasant experience Drake gave me the confidence that my new phone was going to be a fantastic upgrade. Highly recommend this store if you have any ATT issues.”
“Well, in all honesty, there was a younger girl there earlier today who seem to know what she was doing and didn't seem like she was going to have a problem setting me up, but there was a guy there who had this very in-depth problem that didn't have easy solutions or anything so I had to leave and come back later. When I did so, I did get the phone that I was supposed to get, and they did change the number, but they completely forgot to clone the phone and move my accounts and information and email and everything else over to the new phone. So I'll have to go back tomorrow or the next day and try and find the girl who seems to know what she's doing and see if she can do that for me.”
“Visited for assistance filing an insurance claim on our daughter's phone. Was helped by David, who was working by himself. He was pleasant, and efficient. This was by far the best visit to a phone store I have EVER had! Give that man a raise!”
“The 2 ladies at this store are absolutely phenomenal! They far supercede any other sales representatives ive ever dealt with! If you are in the market for a new phone thats the Verizon store to visit!”
10AM - 7PM
5054 NE Antioch Rd, Kansas City“Jessica T helped me set up everything on my new iPhone today and was totally awesome! I am a senior citizen and not very tech savvy but she helped me with every single thing and went above and beyond the call of duty! I just really wanted to put in a good word for her”
“Thanks to Taylor at the Liberty store. He quickly solved my phone issue and I will definitely return if I need any other technical help. But as a senior citizen, what impressed me was that he explained everything to me so I understood the problem without making me feel like he was talking down to me. Fixed my problem and great customer service! How can you not love that place?”