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“I had a problem with my phone and no one knew what to do. I came here and he knew exactly what was wrong, fixed it and I haven’t had a problem since, come here and ask for rock, he is the best at what he do”
“These five stars are for Travis, who helped us upgrade my wife’s phone. He asked what brought us in, he listened to our needs, and got us started down the right path. He suggested other services/products we might want without shoving them down our throats. His good service and attitude is in contrast to the manager, who hovered over his shoulder half the time we were there. Zero stars for him. The manager was VERY pushy and would not take no for an answer. He swore up and down that by signing up for two years of DirectTV through ATT, our bill would somehow go down. It sounded too good to be true, and, after a HARD sales pitch for a service we didn’t need/want, he finally ran the numbers in front of me and lo and behold, it was too good to be true. I don’t know if he was intentionally being deceptive or if he just didn’t understand our wants/needs, and I know this environment is all about the upselling, but he actively made our day and our ATT experience worse. Travis = good, Manager = Wait for Travis to become available.”
“What good y’all! Just got to say I enjoy coming into wow wow wireless store! They have awesome services! Everything you can think of when comes to parts for your phone & some games accessories as well!”
“The BEST! Same day service! We have had several laptops fixed here and my iPhone got fixed today.Baba is incredible and there’s even phone accessories for sale. I highly recommend them for your phone needs!”
“Absolutely amazing service! My phone was locked and the phone I did have was so broken Andrea a amazing worker there had to keep turning the screen to log me in but she was so so kind about it and so sweet and flawlessly unlocked it and it's working perfectly now! Thank you so much Andrea, I highly recommend asking for her because she is so sweet and talented!”
“Went in today to trade in my phone and couldn’t have asked for a better experience. Paul was so helpful, very professional and made the process very quick and easy. 10/10 if you go, ask for Paul. He’s the best.”
“My note 10 was my favorite phone for the last few years and one day it started having trouble connecting to cell towers. I use it for work and gps when traveling, so I was concerned Id have to get a new phone. As soon as I arrived at this location I was immediately greeted and welcomed. I explained my situation to associate, Drake and within just a few minutes he had my account pulled up and started showcasing the phones. It was a very pleasant experience Drake gave me the confidence that my new phone was going to be a fantastic upgrade. Highly recommend this store if you have any ATT issues.”
“Kay at the Kansas City store was wonderful. She took the time to find (sometimes creative) answers to the problems and kept on going until it was solved. She always had a smile and a kind word. We even walked away with discounts we were not expecting.”
“For the past 36 hours I’ve been without a phone that has service. Talked with multiple Verizon reps and tech support. Asurion etc. no one could help. Tyler upgraded me to the 15 pro max and got me a working phone in 30 minutes. I will not go anywhere else.”
“Sent in my Red Magic 6 Pro and they did a superb job of fixing it. They also speak English so it was easy to get in, drop the phone off, and pick the phone up. I can't guarantee how the inside of my phone looks like in terms of cable management but all my lights work and every corner works. They made quick work of replacing my screen. He informed me I had water damage, I had already known but I did not know it was to the extent to where he could tell as soon as he opened it. I'll probably have this phone for a year or so before I replace it, but I recommend this place to anyone who wants to make sure their phone is in good hands. Hopefully I won't be coming here often but I probably will haha, great repair I hope for decades of prosperity for them.”
“Kimberly is an absolutely exceptional representative for this fantastic organization. She not only is very knowledgeable but she really cares for every person who walks through the door. Her kindness, knowledge and care have made me a customer for life.”
“This summer I upgraded my iPhone and worked with Alana in store who was very efficient and knowledgeable. Several months later I encountered an issue on my bill that had to do with my trade in not being applied against my new phone. Alana fielded multiple phone calls from me to resolve the issue, and continued to follow up with me to ensure the bill was corrected going forward. I appreciate her patience dedication to customer service!”
“JJ helped me find my phone which was like finding a needle in a haystack. He did not give up! He made phone calls and was able to locate in a place I would have never found it! I so appreciate the time and diligence! You don’t find customer service like that very often. I am so grateful!!”
“I was in town from out of state when my SIM card stopped working. Ashley was incredible, kind, and wildly efficient. She got me on my way in no time and even reviewed my bill to save me money. She also gave me a few tips/tricks with my iPhone I had no idea about. Highly recommend!”
“Every time I come here, the customer service always is top tier. The employees always make me feel heard and taken care of. Kyle just helped me and answered all of my questions in a way that made sense. 10/10.”
“My first time here. Love them. Was having trouble with my carrier on releasing my phone # and they helped me all the way. Even when I was getting frustrated with my old carrier they was like they got me and help me all the way also thank you very much to the people that work there”
“I work as a care taker and brought in one of my clients to see about getting a government free phone and service. Shavaya was our sales person and he was just so helpful with my client. He recognized someone in need and immediately showed he got the gravity of her need. He took it upon himself to help my client apply and qualify for the government phone and service. He set everything up for her and made her day. This man needs a raise and praise for being an outstanding employee. I almost came back and offered to recommend him for a job at my company as a care taker! He is truly a jewel!!”
“The 2 ladies at this store are absolutely phenomenal! They far supercede any other sales representatives ive ever dealt with! If you are in the market for a new phone thats the Verizon store to visit!”
11:30AM - 7PM
4305 Main St, Kansas City
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“I recently bought a phone online and the screen cracked almost immediately. Caleb explained that it was an aftermarket screen and the replacement was sooo much better quality and done the same day:)”
“Thank to Elizabet she was very kind and professional. She helped me with a problem I was having with my phone. Highly recommend this store⭐️⭐️⭐️⭐️⭐️”
“My mother and I walked in, manager Miley was there ready to serve. We mentioned our horrid experience with another server and she not only said that would not happen at Cricket, but went into detail as to WHY it would not happen by explaining how the billing works and how we can cancel at any time. Miley showed a phone and plan that was just what was needed for my mother: easy and affordable. She was also extremely patient and friendly during the many questions my mother (who is 83) had. 5 stars for this store! I recommend it to anyone and everyone.”
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“I forgot to get the name of the gentleman who helped me but it was an incredibly good experience. I was in and out very quickly with a repaired printer I felt this man was very knowledgable and honest. I would highly recommend Youbreakifix to anyone needing that service!”