Verizon's Novi store offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or order online for convenient pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff is friendly and dedicated to providing excellent service, with many customers praising their helpfulness and professionalism. One customer highlighted that the employees greeted them warmly and offered a great price for multiple business lines, recommending a specific staff member for their expertise. The team has successfully resolved issues from other stores, demonstrating strong service recovery, and has provided fast, efficient solutions, including device upgrades and problem fixes. Customers also appreciate the great coverage and quality of Verizon's cell service, noting that they experience no dropped calls and fast internet, even at sporting events. Employees like Jasmine go above and beyond, patiently solving complex problems and working late to ensure customer satisfaction. Overall, Verizon's Novi store is known for friendly staff, good prices, and dependable service.
