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“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”
“Angel helped us move 5 lines over from T-mobile and add a new line. As impatient as our 3 kids were, it never phased him. He accommodated us better than we could have hoped and we will be going back to him for all upgrades, issues, and questions that we may have going forward. He made our first interaction with Verizon as positive as it could have been.”
“I have known Jay through 6 I Phones. His service has been consistently great. Always available for assistance. You can’t do better than to purchase a product from Jay.”
“Ricky, aka Ricardo, was so nice, extremely professional, and knew his stuff. He helped me with my phone problem. Very grateful he was in the Concord, MA store today.”
“The team was incredibly attentive and knowledgeable. They helped my pick out the right products then graciously installed my screen protector and other accessories for me.”
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
“Went in today for the second time , only T-Mobile I will come too I’ve had experienced horrible customer service at other ones, Jessica was again the one to help me and she’s great and very welcoming as always. She helped me and explained every plan and phone to me until I finally made a final decision , very happy. Thank you again will definitely recommend.”
“I would like to bring to your attention that it is imperative that a moment needs to be addressed to your amazing staff, particularly Dennis and Fitz!!
I had been dealing with an ongoing issue in regards to my iPhone, Apple Watch and my AirPods as well, while being sent back and forth between my financial institution and the Apple Store, at the same time I had made 3 separate visits to the T-Mobile in Billlerica, which I immediately was confident that I did so being that my first moment in the establishment your employee Dennis was more than proactive in helping me out even extending himself by reaching out to his brother, Fritz, who I at the time did not meet yet, anyway, he reached out and resolved my problem easily no problem.
I then after dealing with more issues regarding my bank and Apple and I developed to go into T-Mobile (my cellphone provider), which this time I had the pleasure to meet Fritz which he just as well was very proactive to help me out which he did while being very informative as was the first visit.
So I wanted to say thank you very much and I really hope that you value the fabulous staff working and representing your business, thank you.
Daniel Lepore”
“I went in with a question about my TV remote which was malfunctioning. As soon as I described what was wrong with it, the customer service rep wasted no time in getting a new one for me. I was very impressed with the efficiency and quality of the service.”
“I had an Extreme Magnificent encounter with the Manager Vivian, Very Satisfactory an from Florida & both times I entered the Store she is extremely attentive to her customers. I am a satisfied customer 1,000%. Thank you & keep up the great
work”
10AM - 7PM
French St, Lowell
Internet Service Providers
“I went to this store because I was insanely unsatisfied with AT&T and their BS and was looking for a more affordable phone provider. The associate who helped me, I believe his name was Allam, was very helpful and kind. He wasn't pushy and didn't try to sell me something I didn't need. I told him what my budget was and he followed through down to the last detail. I left the store having spent much less than I anticipated. Thanks for a pleasant experience.”
“Extremely friendly and helpful staff, always offering great deals. This is the go-to spot for your Internet/TV service needs. 5 stars based on the employees alone, as they really do hire exceptional workers here.”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“This T mobile store is different from any other T mobile location we have ever been to. The employees there even the manager go out of their way to help you out ,specifically Stephanie , there are no words to describe how wonderful she is.
Great person, very professional, helpful , and the nicest thing about her is that She makes you very comfortable even if you run in to some difficulties , she goes out of her way to help you out and is the reason we keep coming back to this location.
My family and I we just want to say to her Thank you so much.???”
“Very good experience of visiting this store. Jack, provided professional assisted and fix my issues. He switching different techniques to solve the problem. I really appreciated. I am strongly recommended this store.”
“Huge thanks to Christen Martinez for helping me and my mother for changing the name on my T-Mobile account and upgrading me to the Google Pixel 7a. You guys are awesome.-Jack Dunk”
“The manager think his name was Gardy was very helpful he always helps me with my account when I come in for bills and any issues I may have any time I stop by just want to say thank
You and great job ??”
“I needed to upgrade my phone and even though there's a TMOBILE less than a mile from me but I opted to try this one in Wilmington. The reason is the one near me is always crowded and I as I get older I don't have the patience to spend at least an hour to upgrade. The experience I had at this store was beyond amazing! The two young men working there were very professional,knowledgeable and really made the upgrade process great!! I was in and out in half an hour!!! First time ever, and Ive been buying cellphones from the size of sidewalk bricks in the day to the S23 now (lol) Great location, great staff!!”
“The staff is great! An employee named Ian helped get a great deal on a new phone, and was overall just a pleasant experience. Welcoming and laid back vibes in the store.”
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“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”