Internet Service Providers in Lowell, MA

“Customer service in multiple languages ​​from prepaid services to contract serviceI use the prepaid service, it gives good service, speed and affordable rate, it includes a modem for the first month for 45%, I have been using the prepaid service since 2017.”

“I went to this store because I was insanely unsatisfied with AT&T and their BS and was looking for a more affordable phone provider. The associate who helped me, I believe his name was Allam, was very helpful and kind. He wasn't pushy and didn't try to sell me something I didn't need. I told him what my budget was and he followed through down to the last detail. I left the store having spent much less than I anticipated. Thanks for a pleasant experience.”

“After a hour and a half waiting on the phone for t-mobile representative... she couldn't verified my identify to set up my e-sim. I had already explained my 'broken' phone could not be turned on so I could not receive her text message to verified whatever code she is sending... T-Mobile as a company need to do better with the verification process for online services/calls. Why make customer set up two step authentication or code verification etc only to send them to the store with an photo id? Especially after waiting a hour and some minutes to get a representative on the phone?? Anyways, I digress. These poor reps at Bridge Street had me walking in 15mins before their store close. If I was them, I'd be annoyed but Wes greeted me and tried to help me. His partner was kind enough to keep trying to when the e-sim wouldn't registered or whatever it does through their system. I truly felt bad and shown up 15min prior to closing. But I was so annoyed with the service I had on the phone & I was without a phone for three days! They stay after store hour closed and they didn't rush me out. I kept apologizing yet they were nice about it and told me no worries. Thanks guys! It was much appreciated!”

“I went it at 7p and the two employees there helped me start on a new phone plan with T-Mobile and got me set up with my new iPhone. They were extremely helpful and kind and answered every question I had. They told me usually they don’t allow phone transfers after 7 because they close at 8 but they stayed a few minutes late to make sure my phone was set up and working and that I had everything I needed before I left. If I could give more than 5 stars I would because of how amazing my experience was. The two employees I interacted with make me very satisfied with my choice of switching to T-Mobile.”