10AM - 7PM
360 Cambridge Rd, Woburn“The team was incredibly attentive and knowledgeable. They helped my pick out the right products then graciously installed my screen protector and other accessories for me.”
“The gentleman was very very helpful to me in many ways I honestly appreciate his services I fill that this store having Franklin and his thank you as a sales rep will do very well because of his kindness to the public”
“I had a great experience here. I came in with a cracked screen on my Surface Pro. Michael fixed it promptly and it looks good as new. I would highly recommend this business if you're looking to get your devices fixed.”
10AM - 6PM
305 Boston Rd, North Billerica“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“I lost my phone and needed to keep my phone number. I walked in kinda late on a Friday night and thankfully the sales rep, Nysaiah, was very professional, listened and helped me find exactly what I needed. Thank you so much!”
10AM - 6PM
168 Great Rd E, Bedford“My husband and I have never had a more wonderful experience at a Verizon store. Alex & his colleague made the entire process totally painless. I don’t think we’ve laughed that much in the last few years.”
“Robel was so helpful with explaining our new monthly costs and going above and beyond to ensure my new iphone 15 pro works when trading in my old one. Will come back!”
11AM - 7PM
316 Moody St, Waltham“Great experience! I repaired my iPhone 14 at the HFIXPHONES shop. I'm very pleased – they are professionals, prices are reasonable. They repaired it at a high level within just 20 minutes. I highly recommend their services.”
“I forgot to get the name of the gentleman that helped me but this place was knowledgeable, courteous, and above all professional. My phone needed its battery replaced and not only could they perform that service but they had the ability to have it ready later that same day. I will definitely come back if I ever have any issues in the future with this phone or other ones. Thank you!”
9AM - 9PM
230 Needham St, Newton“Meek was wonderful! He was very thorough, respectful and a pleasure to work with upgrading a phone. Definitely would recommend working with him for any Verizon needs. Thank you!”
10AM - 7PM
139-2 Moody St, Waltham“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
10AM - 9PM
85 Middlesex Turnpike Ste 3020, Burlington“One name: Julia Locke. 85 middlesex turnpike #3020. That's the store you are going to want to go to if your reading this. Julia was the only wireless specialist working the day I came in. I had just had my S21 Ultra fixed around the corner, but they jacked up the Sim card reader and sent me to the at&t store around the corner. Julia was amazing. She worked on troubleshooting my phone while educating me during the process. Girl has a heart of gold, very professional, and a great personality. She got my phone back up and running after trying a few things. I appreciated her patience. I've seen associates give up after one or two tries, then try to sell you another phone. Julia, you are awesome, and I hope at&t and senior management understand what they have in you. You keep up the great work. You gave me a little more faith in AT&T.”
“Sales Representative, Andrew, at the Woburn store was extremely helpful and assisted with ordering the exact phone I wanted. I was in and out of the store within 10-15 minutes.Thank you, Andrew!”
“Outstanding customer service from Shane Goode this guy is definitely their top employee. He goes above and beyond to make sure the customer is getting a great experience at this store. I would highly stay away from Christian as he has a nasty attitude and is not knowledgeable of his job. Seems like he needs to be retrained on how customer service works. Great store!”
“Anyone that’s either looking to join AT&T or just need assistance from them I definitely can say this location will definitely provide that for you but ask Joe he’s the man and will make sure that everything is done smoothly10/10 Definitely be back”
10AM - 8PM
66 Harvard Ave, Boston“This shop is by far the best phone repair service I've come across and I'm not exaggerating. Reason why is because the man knows what he's doing. He's straight forward, does not beat around the bush and will let you know if the repairs can be done today or another day. I got my mothers phone fixed within 2 hours of bringing it in and its working as good as new. He's so great at what he does.”
“Got my Galaxy s20 charging port repaired here for a reasonable price and a pretty quick process. The guy here seems knowledgeable, and I ended up with a new case at a very reasonable price as well.”
“Minh really helped me and my wife out by facilitating the process of switching from Mint to AT&T and my wife from prepaid to the family plan. I would suggest avoiding Natick Corporate Store and go to Burlington Mall instead because the reps and trainings is far superior at that location.”
10AM - 8PM
1030 Main St #6, Waltham“I’d like to take the opportunity to share about an outstanding interaction I had with Sofia at the AT&T store in Waltham, MA. I was helping my father navigate through getting a new phone (upgrading from a flip phone to an iPhone) and was so fortunate that Sofia “took us under her wing,” so to speak, and expertly guided us through (what could have been) a very complicated process. She was empathic and took the time to understand exactly what my father needed in terms of the technology. She was careful not to overwhelm him (or oversell him), making it a seamless experience for both of us. Sofia was professional, supremely knowledgeable, and an outstanding communicator. In addition, she was efficient, kind, and had a great sense of humor! What a joy! Thank you, Sofia!”
10AM - 8PM
88 Needham St, Newton“At the AT&T Store at 88 Needham Street in Newton, Mass., this seems to be a stand-out location for AT&T assistance. I had made a payment as well as a payment arrangement with AT&T and at the corporate level, the payment arrangement had not been processed so I was lacking service. Right away Daniel helped me and he knew instantly to have the manager address this. The manager, Matt, was able to seamlessly expedite the matter - I would like to say that At&T on line was not able to do anything nor was the telephone number I was given via At&T on line so without the honest-to-goodness help by Daniel and then Matt's managerial expertise - perfect result. If there were six star ratings, this location with these dedicated people would be a six-star rating, I sort of hope management gives them each a company car. Thank you for hiring people of this quality - here! A Bentley Continental would be nice.”
“MICHAEL WAS AMAZING. HE DEFINED THE TERM "GOING ABOVE AND BEYOND FOR THE CUSTOMER". I WOULD HAVE GIVEN HIMA CASH TIP IF I was able too.....and I NEVER tip!!”
10AM - 7PM
333 Moody St, Waltham“BEST METRO I HAVE BEEN TOCRISTINA WAS EXCELLENT. VERY ATTENTIVE, VERY POLITE, VERY PATIENT , SHE WOULD BE THE EMPLOYEE OF THE YEAR . I HAD AN AMAZING EXPERIENCE ,VERY PLEASED.”
10AM - 7PM
85 Middlesex Turnpike Suite 3005, Burlington“Excellent service. I walked in without an appointment, they had the needed replacement part in stock, and it was fixed 65 minutes later! Both people who helped me were super friendly. I will definitely use them again if I need my phone repaired in the future.”
“Christian is above and beyond! I brought in my tablet that cannot charge. I thought the battery was the problem. He found it is not the battery problem, and also confirmed that there is no other problem as well (perfectly healthy device!), but it needs a better charger to have better connection. And he allowed me to charge the tablet at the store to confirm the battery is really good, and he was correct. this guy is super super nice and honest, it is fortunate for me to meet him today. God bless his career!”
“Went to this store and witnessed a customer wanting to get a cheaper plan than $30 then got mad because it was too expensive, it is none of my business but people don't understand everything is worth money now a days. don't let people's opinions stop you from visiting this place, i never had an issue. they are friendly. and professional! Thank you!!”
10AM - 7PM
117 Tower Rd, Waltham“After having poor experiences at my local Verizon store, I decided to give this store a try when my phone started acting up. I can honestly say this was the best experience I've ever had at a Verizon store thanks to the amazing customer service by Meek! He was so friendly and knowledgeable, went out of his way to explain things I didn't understand, never ever tried to up-sell me, and helped me to get a truly great deal on a new phone! I walked into the store in a state of stress and walked out feeling really great. Thank you for the fantastic customer service, Meek!”
9AM - 7PM
3 Mt Auburn St, Watertown“I had a good experience at this location yesterday. I changed my phone. The lady was so nice. She helped me a lot.This will be my favorite verizon location.Thank you.”
10AM - 8PM
1329 Beacon St, Brookline“Just want to commend Jack and Eliot at the 1329 Beacon St store for outstanding customer service, professionalism and courtesy during my recent visit. AT & T is fortunate to have them representing the corporation and they deserve to be recognized!”
“Swapped to Verizon from TMobile. I wasn't fully prepared. The dude was very patient. My apologies, I forgot his name. (I'll have to check my receipts and edit the review.) Got everything figured out. Gave great advice for the new phone, plan, and peripherals. Perfect service.”