Internet Service Providers in Waldorf, MD

“Good day, on 10/10/2022 I went to the T-Mobile store on Smallwood Drive Waldorf, Md. to open a business account. Initially, I was assisted by, Mr. Marcus who started the process. Shortly thereafter, I was assisted by, Ms. Geisha and she was very helpful. Mr. Marcus routinely checked with, Ms. Geisha to ensure the process was moving forward and was willing to assist as needed and I noticed, at one point, he called customer service to ensure there were no complications. Ms. Geisha handled the process which allowed, Mr. Marcus to assist other customers as they entered the store. I noticed the store was busy yet, they greeted every customer, and ensured everyone was assisted in a timely manner. At one point, they had to assist multiple customers to ensure we all received assistance in a timely manner.Mr. Marcus and Ms. Geisha are knowledgeable and professional and I would welcome the opportunity to return for future assistance, products, and services.”

“Today I had the pleasure of being helped by DeCarlo when I came in to remove some things from my account. He treated me like a VIP guest at a diamond rated hotel and I was thoroughly impressed and honored by his knowledge, patience, and epic customer service! DeCarlo’s advisement was spot on, and the things he couldn’t do in store were executed via T-Mobile’s call-in customer service while DeCarlo stayed with me to ensure no hick-ups. Once finished, he gave me a discount on an in store product that he helped me pick out for protection for my Ultra without me asking. As I expressed my gratitude, I noticed that he was the Store Manager from his name tag, which I hadn’t noticed before. I felt appreciated and cherished as a T-Mobile customer and will definitely recommend this store to everyone. Kudos to DeCarlo and his team. I think this guy deserves to be a regional manager and I pray T-Mobile seriously invests in his upward mobility. Blessings!”

“Keenan, was excellent! He was the only employee in the store at the time and he assisted me with the highest level of customer service I have received in years. He was very patient and I am very satisfied with the service I received! Thank you for keenen!”

“Our router got taken out with the recent thunder storm and we needed to replace it. The service was fast, friendly, and we even got upgraded to a faster router for the same price as our old one. ¡Gracias!”