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“By FAR, my favorite HD location. They ALWAYS have plenty of everything. The staff (everyone) is knowledgeable. When someone doesn't know the answer, they find someone who does and that person educates us all (staff and customer). They have a very friendly and team oriented spirit at this store. The other HD's should take note.”
“Company stands by their product and will go above and beyond in providing customer service. The owner personally came by on a weekend to repair my broken freezer. That speaks volumes and I highly recommend them. This is the kind of hard working people and business you want to support.”
“Excellent Customer Service. I went to the Garden Center in Ellicott City Maryland
As soon as I came into the store, it was a warm welcome. The garden center guys told me to pull up to the shed and they will load up the truck for me. This is how you treat your customers. I will return to this store anytime. Keep up the great work.”
“Eric at their customer service desk is phenomenal. I found a mower on the website that indicated it had a clearance price, but it only applied in-store. It was a great price for a really highly rated mower that I had been searching for quite a bit. The website said the store had limited stock. I ran down to the store. Eric looked up the SKU and it appeared the mower was all sold out. Having thought I missed out on it, I turned to leave the store. Eric stopped me and offered to walk me outside to show me what mowers they had available. Lo and behold, when we got outside, there it was - the mower I was looking for. I'm not sure why it didn't show up when he searched for it in their system. However, had Eric not taken that extra step, I certainly would have missed out. It may seem like a small thing, him taking that extra step, but I was so incredibly appreciative that he did. It's hard to find that kind of customer service these days, but Home Depot has it with Eric. Give that man a raise or a bonus! Dedication like his is how you keep customers like me coming back time and again.”
“I rented a pressure washer at this Home Depot today. It was a very pleasant experience. The employee that helped me was obviously a hard worker and very personable. I’ll be honest that this was quite possibly one of the best experiences I have ever had at any Home Depot or Lowe’s. I would definitely return here to rent more equipment.”
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“This is a great Home Depot. Everything is well organized and the staff are very helpful in finding things. Would recommend if needing hardware, housewares, or stuff for the yard, this Home Depot is a great place to go.”