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“Fahd and Manha were the absolute best! I along with my family members went to this store to make a great number of changes; transferring multiple accounts and Fahd and Manha helped us and maintained the most friendly dispositions and provided an excellent customer experience! I will always go back to this specific location for all of my phone needs! They are the best and it's my pleasure to write this review! Customer service at its finest!”
“You need more service folks available in the morning hours. Tyler was great but having him handle 4 clients who want service is not fair to him. Take care of your own”
“DJ was knowledgeable, professional and courteous. Glad he was helping me. I needed it. They worked with me for over an hour to make sure my issues were resolved”
10AM - 8PM
6400 G, Ridge Rd, Eldersburg
Mobile Phones
“Recently had a phone issue that required someone with more knowledge than myself. My ATT rep was so helpful and pleasant and constantly worked on solving my phone issue. I have been with ATT for many years and would highly recommend them. Thank you ATT.”
“Update Today May 13th another great encounter at the Pikesville location with Schneider very kind and helpful. Great demeaner........ I purchased a new phone as November/December 2024 as a result of what seemed to be corruption of my then existing phone. I have been a faithful customer for over 40 years. I had the pleasure of receiving service from Usman. He is knowledgeable polite patient thorough and professional. Usman took the time to make sure all of my data was transferred and even assisted with me getting the new phone connected to my car. After approximately 2 weeks the phone started getting extremely hot. I went to the store and unfortunately Usman was not there the two ladies were useless had no idea of what was going on and told me I could call Google. I take many photos and do lots of editing I'm a content creator as well as play games so I thought perhaps it was my usage. 2 to 3 weeks went by I go to the store again 2 more times same problem phone getting hot both times useless 3rd time guy looked at the phone and said it was my usage (same usage as on my previous phone that NEVER got hot) . I told him to note my account that again I came in and left the store. Same situation and phone really whacked out last night March 3 2025. I went to the store this morning and USMAN WAS THERE!!!! He ran diagnostics advised me of something I turned on that should be off gave some information about changes and he ran all my updates. As usual he is pleasant helpful knowledgeable patient and professional. If there is any recognition in place he deserves it. I will now only go in if he is there other than that I will go straight to headquarters I'm that kind of customer. I am sending an email to Verizon Headquarters as well to recognize and compliment Usman on his outstanding service. The only reason not 5 stars is because this is for the store”
“I was at the Reistertown Road location and David was extremely helpful to me. He's always pleasant, and he's the only one that can solve whatever problem I may have with my phone. DAVID IS THE BEST??”
“Abdullah what's so professional and helpful along with the female representative who is usually there unfortunately I don't know her name this is the best boost store EVER!”
“Edward was very attentive to me and treat me with respect.He was very knowledgeable about the products I was searching for and gave me good advice .While helping me resolve my issues I had . Every time I go to that store he has helped me with issues and resolved them the best way he could or help me find an alternative solution to my issues”
“I walked in thinking I was going to switch to Verizon. I met Darren and he was a very nice guy. He introduced me to Bobbie.
They gave me the best possible deal and helped me set up two phones.
Well... One of our phones took hours to transfer data, information, pictures, etc
We ended up staying well over an hour past closing time, and Bobbie stayed there. She was patient, kind, and understanding.
Bobbie and Darren went above and beyond and if I could make any recommendation to Tmobile. It would be to give them a big raise.”
“Heidi thank u for always being a TOP NOTCH EMPLOYEE providing quality service on and off the phone. U really helped me make my Aunts gift excellent. Keep up the great work.”
10AM - 7PM
105 Painters Mill Rd, Owings Mills
Mobile Phones
“My phone stopped working so I needed an upgrade. The young lady, Dailyn, was sitting down when I came in and she immediately greeted me and shot right over. In just a few moments and a couple of questions we were on our way. The service was excellent! Dailyn was friendly, polite, and professional. I have been a Cricket customer for years, the $25/line deal is hard to beat. Go see them in Owings Mills!”
“Sunday, I received detailed information regarding how to manage my broken charger port on phone. The phone Tech on duty checked my phone and noticed the Charger Port was damaged. Instead of trying to sell me a new phone since it would take 10 days for a new charger port to arrive. The attendant looked up my account, found I carried insurance on my phone, which I forgot about. Attendant wrote down the number for me to call to file a claim. Upon calling to make a claim I will now receive a new updated phone byTuesday. Excellent service rendered. ???”
“Amazing experience! I came here to get my iPhone serviced when it started crashing. Paul at the Geek Squad was very friendly, thorough, and took plenty of time to look at my phone. He answered all of my questions and walked me through all of the repair and replacement options I had. Highly recommend the Geek Squad at Owings Mills for any service on an electronic device.”
“I don't have to wait long in line, each time that i've paid my phone bill in there i was in n out n they were very friendly, i'm just speaking on my experiences there, i hope er1 else's experiences were good as mine”
10AM - 7PM
4129 Patterson Ave, Baltimore
Mobile Phones
“Kevin and his co-worker ( name?...Brunette lady) were very professional and helpful. Unfortunately, even with Kevin's best effort, Boost Mobile is having problems, therefore I wasn't able to transfer my number to Cricket. It is what it is. Nonetheless, I would recommend this location.”
“I had a very pleasant visit at the 6864 Reisterstown Rd location at store#8144 the mobile expert Shaun B helped me .He was very pleasant he answered all my questions and fixed all my issues and concerns. He even went above and beyond and called customer service to fix a problem i wasn’t even aware of. I appreciate his excellent customer service skills you guys need more employees like Shaun !!!”
“What an awesome experience. I went to two other T-Mobile stores, and no one could help me. The one on Chartley Drive was the worst.(Never going there again). I came to this branch and they were so nice and they actually solved my problem within the shortest possible time. Thank you”
“I honestly don't know how to thank the employees of this store enough. They didn't sooo much time Ruth me. Their customer service went well beyond just providing me with service, they truly cared about my welfare and showed genuine concern. I am forever indebted to these employees. I highly recommend this store,”
“Reeks was an awesome rep! She was patient and understanding with the customers. I went to the store two days in a row to take care of an issue with my iphone(s). After the second day I got service activated. May the God I serve continue to be with you in whatever you do in you life.”
“I m visiting from Germany and had a chance to visit your store with the pleasure of having three young ladies who waited on me They all three of them helped each other as a team up sold me a watch which wasn't on my list at the time smiles. You have a good team in that store don't lose them they all three exceeded my expectations of customer service Thank you so much”
“Jasmine is very good，She was extremely patient in helping me solve all the problems. My English is not good, but she helped me complete all the questions. Thank you very much.”
“He was very great to me he's a good cash kid to me and he treated me very well as anyone should when they go into a store to purchase something he was very very great and I very really like his extent that he gave me and his work and it's time that he spent with me telling me about the phone thank you and have a nice day write off thank you”
“We were told by a tier two Verizon tech to return a brand new iPhone to this exact location because it was defective and they could not activate it properly after multiple attempts. After having spent four hours on the phone the evening prior and chatting with tech assistants who tried to diagnose this issue, the phone was brought it to THIS location as instructed by the company for an exchange. My parents were treated poorly by the associate (who’s name appropriately rhymes with “****** — belittled at first for even thinking that a phone could be defective and sent home after having paid some kind of mystery fee of roughly $29.99 to be told that the phone needed to be returned to ANOTHER location and exchanged. After four hours and four different people at Verizon telling us that was the case to begin with, you could say we were pretty frustrated. To make matters worse, the phone number listed for this location is a main 800 line, so you can’t actually talk to a human that works at this location. I couldn’t get answers on why my parents had to pay a random fee to be sent back home with a still VERY defective piece of equipment. I’m all for playing by the rules, but this just seems like a way to nickel and dime those who may not know the ins and outs of tech or the activation process, and that’s a shame. I had to call corporate and complain about this one. We’ve been customers for over 20 years, and I know Verizon isn’t that hard up that they can’t just offer a simple exchange for a faulty device free of any additional charge.**UPDATE** after spending another three hours on the phone with Verizon, we returned to this location as instructed. Adam was amazingly helpful and was incredibly kind and supportive of my parents. He tried what he could with the phone and didn’t question that it was defective. He listened to us and went above and beyond working to make this experience a good one. Give this guy a FAT bonus!! Thank you, Adam!! Verizon is lucky to have you.”
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“Visited this location recently to transfer data from and old phone to a new phone since I wasn't confident in doing it on my own. Had the pleasure of being assisted by Mae. She was very professional and was able to service me and another customer at the same time. She was patient and explained the process thoroughly. I was in and out within an hour. She even tried to get my bill lowered since I've been a customer for 12+ yrs. Very thoughtful and personable. I skipped past another location just to come here and they did not disappoint. Great team!!”