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“Albina Ahmed relationship banker gave me a 5 star service she made opening my trust account easy and fast she need a bonus for her level of service she provided for me thanks have a bless one TRUIST”
“Margaret Smith and her team were extremely helpful during this entire process! They were very patient, very responsive and very communicative throughout. I would highly recommend Sandy Spring for your mortgage needs!”
“Wonderful customer service! I have an account still open for my deceased mother's estate. Sandy Spring sent me a notice that the account had been inactive for 10 months and, at 12 months, I would be charged a maintenance fee. This is fair and I greatly appreciated the notice so I could avoid the fee. They could have quietly started charging fees but they went above and beyond by sending me a notice.
I highly recommend Sandy Spring Bank!”
“I have been a proud member of NIHFCU for over 30 years and have consistently had positive experiences with the credit union. Most recently, I had the pleasure of working with Ms. Kaur, Assistant Branch Manager on several transactions. She handled each interaction with professionalism and expertise, ensuring that everything was processed smoothly.
Beyond her knowledge, Ms. Kaur was incredibly respectful. Her attentiveness and dedication made a meaningful impact, and sincerely appreciate the outstanding service.”
“Dear Mr. Syed,I wanted to take a moment to express my sincere gratitude for the exceptional service provided by your company. My experience has been nothing short of great, and it’s thanks to your team’s professionalism, dedication, and expertise.I truly appreciate the personalized assistance and support throughout the loan process. It has made a significant difference in my financial journey. Your attention to detail and commitment to customer satisfaction are commendable.Thank you once again for making this experience a positive one. I am looking forward to a continued partnership with your company and wouldn’t hesitate to recommend your services to others.We are homeowners.”
9AM - 6PM
13711 Georgia Ave, Silver Spring
Banks
“I was extremely pleased with the customer service assistance I received at the Aspen Hill ESFCU from Service Representative, Zara Inglis-Charley. Zara was, attentive, and sensitive to my needs. I felt at ease expressing my interest in receiving assistance with applying for an auto loan. Zara offered excellent customer service. ?”
“Tina was super helpful in our loan process, from beginning to end. She walked us through our options, and helped us navigate the sometimes challenging and confusing process for obtaining a mortgage. I highly recommend working with Tina for all your mortgage needs.”
10AM - 4PM
12125 Veirs Mill Rd, Silver Spring
Banks
“Today, 08/13/2024, I went to the bank to be served and witnessed a horrible scene.
A customer yelled at the employees and especially at the manager.
The manager tried to minimize the situation, but the customer banged on the door, wanting the person the manager was helping to leave so she could serve him.
I have never seen such rudeness in my life.
And the manager remained calm and apologized for what happened.
The customer's attitude was regrettable.”
“I have been a member of the Educational Systems Federal Credit Union - (since they were MCTFCU)During that time - I visited the Germantown and Wheaton branches - and TO DATE! I’ve YET to receive anything close to the 5 star treatment I received at the Rockville Branch EVERY time I visit!! It’s not a “fluke”.Prior to coming to ESFCU I banked at various corporate banking systems- but just felt like “a box on an assembly line”In the 33 years I’ve spent with my Rockville Branch, I DONT have a bank, I HAVE A FAMILY! It’s nice to know there are still good, caring, respectful, meaningful motivated and multicultural credit Union so to me and that I am blessed to be a part of!Thank you for being a HONEST banking entity I’m this “roller coaster of financial madness”Wishing ALL the staff an VERY happy and prosperous 2024 New Year!!!”
“I am very very pleased by the service provide by Murtuza Hussain
Everytime I visit Cabin john location I always have satisfaction with the quality of service I get he provide an outstanding help on all my requests he is just a great leader and very good people person.”
“I had an outstanding experience opening a new account at this branch. Cameron and Ligia were friendly, professional, and went out of their way to ensure everything went smoothly. Truly appreciated their exceptional support!”
“Thomas is knowledgeable and always has an answer for our question. We have worked with Thomas for few years and highly recommend him to all mortgage brokers who need supports or guidance on compliance.”
9AM - 5PM
26500 Ridge Rd, Damascus
Banks
“I was at the Flower Hill Truist today.. The branch manager and Mr. Singh were so polite and professional.. I go to this branch ONLY for my personal banking!
April Overton”
8:30AM - 5:30PM
501 N Frederick Ave #108, Gaithersburg
Banks
“It was easy and simple. Andy was wonderful to work with. He explained everything in the contract. He was extremely pleasant to work with and very professional. I will give him an A++++++”
10AM - 6PM
822 Rockville Pike, Rockville
Banks
“I would like to commend Mira Segizbayeva, who helped me and my wife open a Citi Priority account. It was a wonderful experience. Mira is a real asset to the bank. Thank you for making her available!”
“Came in right at 5 o’clock to get my name changed due to a recent marriage. One of the tellers, nice young man with dreads, was very courteous. Great customer service”
“All of the staff are extremely personable and friendly. They expedite your needs and handle crowds very well. Customer service is top notch and I know I’ll always get help with my needs.”
9AM - 6PM
19215 Frederick Rd, Germantown
Banks
“Friendly and knowledgeable personnel. Very helpful. I had car my financed through them. Sherry Sekyere helped me with all my paperwork. She answered all my questions and made sure I undersood. Told me about options.It was a pleasant experience.”
9AM - 5PM
3200 Olney Sandy Spring Rd, Olney
Banks
“My recent visit went quite well. I was helped by Sophia, who greeted me with a warm, friendly smile. She was able to easily complete my transaction, and was even able to help me with my usual request for $2.00 bills. As a regular at the Olney branch, I've always found the staff to be most courteous, friendly and helpful.”
“Recently we visited the Rockville location and were helped by Yenoh (sp?) and she was fantastic! Such great customer service! We were also there a month ago and the same great customer service from another women there but forgot to get her name. Very rarely nowadays that you can walk into a bank or credit union of any kind and there’s someone there to greet you and help you in a very timely and efficient manner. Just appreciated it so much.”
“I was serve by a wonderful team of PNC Bank at this branch. Tatiana and her team were so patient to explain everything to me and help me out throughout the entire process. I definitely will recommend visiting this branch if you want to have a great banking service. Keep up the good work guys!”
“I’ve been a LFCU member for over 20 years and it is my primary financial institution. Jason provided excellent customer service - quickly answered my questions and performed the transactions I needed.”
“This Branch has always been accommodating to my needs. From the Branch Manager, the Teller's, and everyone in between, the Team here is a pleasant one to work with. Furthermore, they keep this place consistently clean.”
10AM - 4PM
11800 Rockville Pike, Rockville
Banks
“I had a great experience at the Bank of America branch at Bethesda. The manager was incredibly helpful, professional, and friendly. They made my visit quick and easy. Highly recommend this branch for excellent service. Great team.”
9AM - 5PM
16571 S Frederick Ave, Gaithersburg
Banks
“Saturday 09, 2025, I stopped at the local branch located on Frederick Ave in Gaithersburg, MD to see Mr. Casique for him to assist me with getting my business credit card account unlocked. Mr. Casique had helped me on a previous occasion, and I knew his ability and eagerness to resolve my problem was paramount. I was looking for such enthusiasm again this time.
The last time I logged onto my online account was less than 30 days ago. I had no issues and was able to navigate freely and perform the task I needed. However, this time the logon screen was now asking for my social security number and other personal identifying information that was very suspicious to me, not allowing me to proceed any further.
When I arrived at the branch, I noticed Mr. Casique was working behind the counter and was busy with other customers, so I waited for the next available assistant.
That’s when I met Steve who approached me with a warm welcome and invited me into his cubicle. After explaining my issue, Frank stepped out several times seeking assistance from his manager. Afterwards, he was able to unlock the account. I am still unsure as to why this occurred nor was I offered an explanation as to the possible cause.
While there, I also wanted to update my account name to reflect a legal name change and to match the name on the credit card. Once again Steve had to step out to seek assistance but this time the initial individual he spoke with was not there, so he spoke with Ms. Erica. Shortly thereafter, she stepped into his cubicle. She introduced herself and stated she was a manager at the branch.
After explaining what I would like to get done, for some reason there was an extreme failure in communication. After repeating myself numerous times, the response I kept getting was the ONLY way to do an account name change, I would have to close out my existing account and reopen a new one and apply for a new credit card. I then asked if I do so, would I be able to continue the use of my current card. Her response, “That’s a very good question” and was not for certain if I would be able to use it or apply for a new card.
I left feeling very frustrated in the fact I had to constantly explain myself and for not receiving such help in getting something as basic as getting my account information updated.
By that time, Mr. Casique was finished and he saw my defeated facial expression as I was walking out. He politely asked if there was anything he could do. He immediately walked me into his cubicle where I again explained the situation. With a firm handshake he said I am here to help you. The first thing he did was to take the initiative to call the business help line. They were able to explain the steps needed to update my account information that did not include closing the existing account and opening a new one.
Without Mr. Casique’s diligence in his attempt at resolving my problem, it could have resulted in me listening to a manager who told me the only way to get this taken care of was to open a new account
.
I felt this correspondence was desperately needed to bring attention to professionalism, including expressing my sincere gratitude in saying thank you to Mr. Casique and the branch should employ more individuals who demonstrate a sheer willingness to resolve customers’ needs.”
“Im a highschool student doing research for a project and the staff were very friendly and answered all our questions. Fatima Bermudez was very helpful and friendly.”
9AM - 4PM
3015 University Blvd W, Kensington
Banks
“I've been banking with Signal Financial Credit Union for 30 years. They are supremely knowledgeable about their banking products and the banking industry in general. If you don't understand how banking works, you can learn from them. Also, they have the absolute BEST support staff that answers the customer support phone that you could ever experience. My hat is off to Danny and Abbey. They were outstanding for their support in getting some very challenging transfers done for me in the rush timeframe I needed. They are the best!”
“I’ve been banking here for years. Everyone is pleasant, courteous and knowledgeable. Service is quick and efficient !!! James is most pleasant and helpful always. Everyone is always smiling and cheerful.
The service is fantastic here. I love this CU. It’s convenient and service is Awesome !!!
The ATM is convenient and safe. This location is very safe. There’s always a special going on !!!! For your money to make more money !!!!”
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“At Sandy Spring Bank in the Montgomery Village location, Branch Manager Lavinia goes of and beyond in excellence !! With her multiple responsibilities she is always professional and returns my calls promptly to help assist answers to my detailed financial questions. She is incredibly knowledgeable, patient, a great listener to resolve all scenarios and a real asset to Sandy Spring Bank. Because of the relationship of trust I have gained from her assisting me, I will always be a member of this Bank. One person can make a difference.”