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“Couldn't be happier with Robert and his team. This was my third attempt over the last 4 years to purchase appliances (we thought we were going to to a kitchen renovation but it never happened). Each time I worked with Harpers on pricing and they were the most competitively priced. However, what stands out to me the most is their service. They were so patient and kind with each interaction. Never once did they come across as pushy. In fact, they did not rush the process and took the time to explain features and benefits and answered at least 100 questions. We are expecting a baby this Spring and we have so many tasks and projects we are trying to knock out. I thought appliance shopping would be stressful, but this was the complete opposite of stressful. Most of the interactions for this purchase (made today) were done via email and there must have been 2 dozen exchanges. They were fast and prompt with responding. We thought we only wanted to replace one oven but ended up going with a single wall oven, a wall oven/microwave combo, downdraft, and a dishwasher. They have our business for life. Thanks Robert & Team, we greatly appreciate how easy you made this for us.”
10AM - 5:30PM
1708 Reisterstown Rd, Baltimore
Appliances
“We had an excellent experience with sales consultant David Seldin in early February. We were in the market for a stainless steel double oven. He was extremely service oriented, efficient and mindful of our time. After helping us select the product we wanted, he very carefully addressed measurements for the inside cabinet install. The installation worked out beautifully and once again we were very pleased with the competency and courteous manner of the install team.”
“Company stands by their product and will go above and beyond in providing customer service. The owner personally came by on a weekend to repair my broken freezer. That speaks volumes and I highly recommend them. This is the kind of hard working people and business you want to support.”
“As a frequent visitor to Home Depot, I've always appreciated the vast array of supplies and the convenience it offers. However, my recent visit truly exemplified the epitome of exceptional customer service, thanks to the outstanding efforts of Kelly and Grant.
Today, I found myself in a predicament, needing to process an extensive return for supplies that were inadvertently over-ordered. With a multitude of order numbers scattered across different purchase dates, I anticipated a daunting task ahead. However, Kelly and Grant swiftly stepped in to alleviate my concerns.
Kelly exhibited unwavering dedication, meticulously ensuring that every item I had paid for was promptly refunded. Her tireless efforts and attention to detail were truly commendable. Meanwhile, Grant mirrored her commitment, working tirelessly to expedite the refund process for the items I had purchased.
Their collaborative efforts went above and beyond the call of duty, epitomizing what it means to deliver world-class customer service. Despite the challenges posed by the multitude of orders, Kelly and Grant remained unfazed, demonstrating patience, diligence, and perseverance throughout.
What truly stood out was their willingness to go the extra mile by reaching out to other departments involved in placing the orders. Their proactive approach and proactive communication ensured a seamless resolution to my issue, even when faced with adversity.
In conclusion, I cannot express enough gratitude to Kelly and Grant for their outstanding dedication and hard work. Their exemplary service not only resolved my concerns but also left a lasting impression of professionalism and excellence. Home Depot is fortunate to have such dedicated individuals who truly embody the spirit of exceptional customer service. Thank you, Kelly and Grant, for making my experience truly remarkable!”
“Bought a mini fridge. Practically new. The girls were great with putting it in my van. Thank you so much. I enjoyed my experience at the Parkville store. Will definitely recommend this store. Thank you both so much.”
“Thanks to Chris our refrigerator now works again. We called on Friday morning and it was repaired by Friday afternoon. Chris was friendly and knowledgeable. The woman who scheduled our appointment was also very helpful and sensitive to our very tight schedule. They should be rebranded to CHARM CITY APPLIANCE EXPERTS.”
“We visited this store on 10/22/2023. It was the most pleasurable experience that i have encountered. MARLAYA was spectacular. She was very helpful and friendly. The level of professionalism that she displayed was simply amazing. I would highly recommend a promotion/raise for her. Anneliese (Supervisor) was very appreciative of my comments to her about MARLAYA. When leaving, SEMIRA was very helpful as well when she initially assisted us with MARLAYA. We were elated when we reached the cash register to check out where we encountered TYNEARA. She was very kind as well. The Super Customer Service that was given to us should be awarded due to the fact that it is very rare to find such a service. I would highly recommend this location in Randallstown, Maryland to all of my friends and family.”
“Nice store, kind of a pain in the behind to get into during traffic due to the location at the entrance of 295. Clean and well stocked/labeled. I'm not sure if it was just today, but everyone seemed miserable being there, no smiles, no hello, very unfriendly and abrupt. Did not feel welcomed. I'll shop here again, give them another chance.”
“Excellent experience at Trible's. I found the staff to be friendly, helpful, and willing to go above and beyond to help me locate parts. Both times I had to visit the part was not available in the Baltimore store and needed to be picked up from upper marlboro. Both times they offered to have it shipped to the store for free but unfortunately I needed parts then and there so I made the drive down to Upper Marlboro each time. But your employee Tyler really goes above and beyond. It's been a pleasure having him assist. He really knows how to take customer service to the next level. I highly recommend this location.”
“Excellent Customer Service. I went to the Garden Center in Ellicott City Maryland
As soon as I came into the store, it was a warm welcome. The garden center guys told me to pull up to the shed and they will load up the truck for me. This is how you treat your customers. I will return to this store anytime. Keep up the great work.”
“I had 88 sheetrock delivery and I paid to have them placed into house. The labor told me they don't go up no more than 2 steps. I told him this is Baltimore how many houses only 2 steps. Called HD upset talk to Tamika customer service. She understood and helped me. 5 Stars due to her only”
“Candy store for those looking to remodel a kitchen or bathroom. Paul is very good at visualizing what you want and then producing a 3-D rendering of that design. They have all of the materials in house to let you pick your finishes. I could have spent all day in there without being tired or bored. Would definitely recommend Paul and his team for bathroom/ kitchen upgrades.”
“April Garison was always responsive and helpful through the entire process. ADU is where I will tell anyone looking for appliances to go. My oven was delivered ahead of schedule. The outside contractor they work with, Elite, also go above and beyond.Never go to Bray and Scarf. Working with them was a nightmare.”
6:30AM - 4:30PM
4501 Hollins Ferry Rd Ste 140, Halethorpe
Appliances
“The manager that helped me from the sales department made me look like a hero to my family. He went above and beyond to ensure I had the exact capacitor I need to replace.”
“I had an experience at Home Depot in Lansdowne the other day I need to share. I rented tools on 2 separate days. During both transactions, Kayla, Tom, Scot & Zach were all polite, nice and informative and went out of their way to assist me. Bravo team rental, you all should teach customer service in that store. Thank you.”
7AM - 4:30PM
1660 Sulphur Spring Rd, Halethorpe
Appliances
“Tim at Arbutus Johnstone is the goat, always a pleasure to talk with and goes above and beyond to assist with contractor needs. Zach and the rest of the staff also very helpful.”
“Had a pleasant experience from start to finish! The guys who installed my washer and dryer were helpful and quick. Explained everything to me and told me to call if we have any issues. Already using my washer and it’s perfect!”
“The tall British boy is a little scary but did a great job lifting the mulch and putting it on my tractor. I love the playlist they use in store. Drop the link pls”
“Purchased a used upright freezer. The young lady was so friendly and helpful. She said I could pick it up in a few days because they wanted to make sure it worked well before purchasing. After a week I picked it up and it works great so far after a month. I recommend this place for purchasing appliances!”
“What can I say, this Home Depot is the best!
Just don't go into the cash register with Latina lady name Esmeralda. She is just a busy buddy, wants to know all your life details”
“The staff was very polite and helpful. Even though they didn't have the specific item I needed (staff member checked to see if it was in stock). Granted, the item that I wanted was more related to automotive than tools. That's not their specialty. I'm not really surprised they didn't have it. I would gladly go back to this store. They had reasonable prices and good customer service! To the guy that tried to help me find fix-a-flat, thank you!”
“I recently left a bad 1 star review because this arrons sucked, but then they hired a new sales manager named Meka who's been helping me. I'm telling all yall who has had bad experiences, go to her. She is going to turn the reputation of this store around, mark my words! She has been so helpful, kind, and most importantly honest! The last team had me paying on an arcade game that's not gonna even be there any time in the foreseeable future! She immediately refunded my money and I'd helping me get something I actually want. Under her leadership, this store is about to change! I'd bet money on it!”
“Amazing customer service today. I went in thinking they would not have the cabinets I wanted. Diane and the lady in appliances helped me and I got everything I needed !!Outstanding !!!”
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“We had a great experience for our service appointment. We arrived without an appointment with our V10 vacuum. We had a repair completed within about 40 minutes and were on our way with. Oh vacuum working as good as, or possibly even better than new. The gentleman that worked with us was very friendly and the pricing was fair.”