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“I came in to store due to an email concerning bill increase! The employee/sales rep Paul B was able to answer my questions and help me with getting me a lower paying cell service plan!”
“Very friendly and professional. Had miserable experience at AT&T at shady grove office, found this location on google maps by its rating - have to say the crew is the best - quick, friendly, professional!”
“Lee was AMAZING!! We thought that my daughters iPhone 14 Pro Max was irreparable yet somehow Lee was able to diagnose it, and fix it and at a very reasonable price. I hope that none of us break our iPhones but if we do, we are going back to see Lee.”
“Love the zagg concept. I first spent 60 dollars on my initial screen protector . With no limit I can replace the broken ones for only 10.00. The customer service is awesome . Also the phone covering is also heavily discounted . Which allows for an exchange making my phone feel new each time.”
“Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!”
“Came in for a phone upgrade. The rep helped me get the phone i wanted and they had it in stock. He also walked me through setting it up and transferring my data. All while balancing other customers and the phone. 5/5 customer service. Both the store reps were great.”
“This is my go to boost store whenever I need anything done They know exactly what they're doing I recently went into Port my number from another carrier to add to my current boost Mobile plan was flawless”
“This location is very nice and the employees are very professional at all times with excellent customer service. The store manager Jessica was very sweet and with outstanding customer service skills. Jessica was very patient with me when I was purchasing my new cell phone. It was a very nice and beautiful experience. I will come back again.”
“Today, Jan 26th, I was in the Montgomery Village Ave store to upgrade to a new phone. The store rep, Gabriela, provided excellent customer service. She was also professional, personable and friendly.”
“Came into the store at 7:45, not expecting to have my problem resolved. Darrell took the time to wait with me and help me with deal with setting my new phone up. Pleasantly surprised with the professionalism and level of expertise he showed. By far the best experience I've ever had at a phone store.”
“Mike was the best! In the past, whenever I had to visit this branch, I would be there for way over an hour and usually left the store with a big bill and extra lines. Mike was super helpful, knew what he was doing, and helped us with some issues.
We we there for 30 minutes max. I am glad that my local AT&T branch hired a competent and friendly associate.”
“This store is amazing , I’ve been going there for a few years now and they always get me right . Amazing team friendly atmosphere and always professional especially Emmanuel he’s always smiling and so helpful. If you ever need anything from cricket visit this location.”
“Good attention and service, today I bought a Celeron 5G phone and Jesus helped me configure it while maintaining the same information from my previous phone.
Thank you so much.”
“Great experience!! Chris is the man. Was able to not only repair the screen on my Galaxay 23 U, but also helped me deal with the run around I was receiving from the asurion customer service people on the phone. Highly recommend! Thanks again, Chris!”
“I left my Verizon store frustrated and looking for advice. My identity was stolen, 20k was scarfed from my checking account and my phone was "cloned". I was unable to have 15 minutes with a Verizon store manager ...
I walked into the Gaithersburg AT&T store near Sam's Club and met Ronnie the store manager. Wow! What a great guy. He helped me into a new phone and I plan to bring my whole family to Ronnie (over 20 brothers, sisters, wife, in laws, nieces, nephews)... Ronnie is brilliant, calm, and considerate. He explained in a way that made sense to me. Thank you Ronnie.
Steve Martin”
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“Not just for phones.Like an trustworthy auto mechanic, these guys take care of me, even if the answer is ‘it would cost you less to buy a new one’ (in that case, a wireless keyboard with a dead battery).I’ve seen them several times to rescue the data from a dead phone, a dead computer, an ancient Time Machine archive…They present me with options and recommendations and fixes that I trust.”