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“Marsha and Singh were amazing! They solved the issues right away and they were very patient with my family. Their customer service is A+++. Thank you for your help!”
“Dear Mr. Syed,I wanted to take a moment to express my sincere gratitude for the exceptional service provided by your company. My experience has been nothing short of great, and it’s thanks to your team’s professionalism, dedication, and expertise.I truly appreciate the personalized assistance and support throughout the loan process. It has made a significant difference in my financial journey. Your attention to detail and commitment to customer satisfaction are commendable.Thank you once again for making this experience a positive one. I am looking forward to a continued partnership with your company and wouldn’t hesitate to recommend your services to others.We are homeowners.”
“It was easy and simple. Andy was wonderful to work with. He explained everything in the contract. He was extremely pleasant to work with and very professional. I will give him an A++++++”
“Went in to Roll Over some 401Ks i had. The person at the front desk was helpful. I had a few questions that were answered and we got the transaction completed. I would go back with out a thought if i needed anything down the road.”
“This Branch has always been accommodating to my needs. From the Branch Manager, the Teller's, and everyone in between, the Team here is a pleasant one to work with. Furthermore, they keep this place consistently clean.”
“I had to drop into this location to tcb. I love that this bank has realistic hours. Most banks have the standard 9-5 and maybe Saturdays. However, here they have later hours and are even open on Sundays. Plenty of parking, I was greeted as I walked in. A lady came out and asked me what I needed, so I did. She immediately sat me down in one of the cubicles. She even offered water. I have never been offered water at a bank! Cool. Shortly after, the manager, Frankie, came to assist me. Very professional and efficient in handling my banking needs. Although I'm loyal to my credit union, I'll definitely reconsider maybe down the road. In the past, I've been at other locations where the service was bad. I def recommend this location.”
“In our numerous attempts to open an estate account with other banks, especially, going through automated phone systems, long wait, and call centers, back office approval etc. We called Truist and to my surprise a real person answered the phone that made our experience personable and hands down they have exceptional customer service with no hassle but simply open an estate account with 2 representative.Thank you Marsha for the wonderful experience.”
“Veronica is a treasure! She is pure joy and helped us through a last minute car loan. She was kind, respectful, funny and knew her job well. We are so happy we got to meet her today!!”
9AM - 4PM
5 Bank St, Gaithersburg
Banks
“A dear friend of mine faced some identity theft issues this past weekend. It was a huge, intimidating, and stressful occurrence. However, with the help of Ms Diana Ortiz, she calmly and successfully managed my friends accounts and put her mind at ease. I can’t say enough positive things about how the entire situation was handled by everyone at the branch, but Ms Ortiz went over and above.”
9AM - 4PM
5 Bank St, Gaithersburg
Banks
“A dear friend of mine faced some identity theft issues this past weekend. It was a huge, intimidating, and stressful occurrence. However, with the help of Ms Diana Ortiz, she calmly and successfully managed my friends accounts and put her mind at ease. I can’t say enough positive things about how the entire situation was handled by everyone at the branch, but Ms Ortiz went over and above.”
“I have had my account for more than 10 years, I don't think I'll change banks, I always find the help I need and the people who have helped me are very kind.”
9AM - 5PM
16571 S Frederick Ave, Gaithersburg
Banks
“I recently had the pleasure of meeting with Mr. Hamid Ali at Bank of America, and I am impressed with the level of service and expertise I received.
From the moment I walked into the office, Mr. Hamid Ali greeted me with a warm and welcoming attitude. Mr. Hamid Ali showed knowledge and expertise. He answered all my questions thoroughly and provided advice tailored to my specific financial situation. He didn't rush me at all and made sure to address all my concerns, offering personalized solutions that were well thought out.
Mr. Hamid Ali is very friendly and easy to talk to. It made my visit to the bank less anxiety inducing, and calm. I am extremely satisfied with the service provided by Mr. Hamid Ali.”
“I couldn't thank Jerrel enough for helping me yesterday! I lost my debit card and I'm leaving out the country on Monday. Although he had an appointment he was happy to squeeze me in and rush deliver my card so that it came in time. Thank you for your excellent customer service.”
“For some reason, I find this branch is more helpful than some other branches. Opened an account in another branch in May, 2022 and that guy never ordered the checks for me, which I was supposed get for free. A teller named Catalina Canales in this branch ordered the checks for me. She was very helpful and friendly. I wish they didn't charge me $25 for a key that was questionable to begin with. I would recommend this branch to others.”
“This is excellent Truist branch. I have 2 business and one personal account here. The manager, Joseph, is outstanding and has been extremely helpful. The tellers are all professional and provide quick and friendly service.”
“Elmer Javier Servellon is beyond fantastic! So patient, knowledgeable, personable, easy to speak to, and most importantly, he helped me through my transaction in no time. This was my first experience with this Capital One branch, and I could not have been more satisfied. Many thanks again, Javier!”
“1st class service, need an appointment but however the staff was kind enough to let me know that you can able to set up account through the apps, and helped me set it up without needing an appointment.. no time wasted.. excellent service, and friendly.”
“At Kentlands branch, Naya I think was her name, had great patience and was very helpful with instructions for my mom with what she wanted to do. We were greeted and kept abreast of the short wait and very considerate if appeared someone went in front of us. Everyone was great! Thank you!”
9AM - 6PM
702 Russell Ave, Gaithersburg
Banks
“This branch (part of a larger PNC office bldg) is very close to my home, but the 9a-5p hours (except Fri they close @ 6p) make it impossible for me to get to the bank. I'm surprised PNC hasn't adjusted their hours to meet the needs of people that work those exact hours. Would be much better if they were open longer, or opened at 8am! The tellers here are very friendly and knowledgeable!”
8:30AM - 6PM
810 W Diamond Ave, Gaithersburg
Banks
“Came here all the way from Toronto, Canada to setup a new chequing account. Was met with amazing and caring service from Sandra and the other members of staff. Loved the atmosphere of this branch and was able to get all my matters sorted in a timely fashion. Would highly recommend!”
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“This Branch has always been accommodating to my needs. From the Branch Manager, the Teller's, and everyone in between, the Team here is a pleasant one to work with. Furthermore, they keep this place consistently clean.”