Auto Parts in Essex, MD

“Funny story…I pressed the fender of my car up against a sturdy, hard plastic trash can while backing out of my garage, putting a large dent/crease right on the body line. Maybe the trash can was made of Vibranium, I don’t know. I took it to a couple of body shops that quoted me thousands of dollars, saying they needed to replace the fender completely and that the job would take at least a week to complete. 

Even though I’d had the car a little over a month, I was not thrilled by the idea of paying that much money for what was a cosmetic defect. I was just going to live with it. I reached out to a couple other PDR places and they all told me roughly the same thing - high quotes and long turnaround times. I read a ton of good reviews and testimonials about Paintless Dent Doctor. So I gave them a call. Stephen took a look at it, told me the damage was pretty significant but repairable, and gave me a really good quote for repair - a fraction of what the body shops were quoting me (I know that’s said a lot in these reviews, but it’s the truth). He also said the shop could have the repair done within two business days. I dropped my car off Monday morning, and had it back late Tuesday afternoon and it legit looks flawless.What struck me the most was that Stephen was very particular about his work as he assessed the damage. He wanted the finished product to be great, and I could tell that he’s someone who takes great pride in his craft. I feel that he was more particular about the quality of the work than I was, and not just about the pay. I think that’s what sets great craftsmen, technicians, and artists (a great PDR technician is also an artist, honestly) apart.You read a lot of reviews saying that a place is “the best in town” and all that, but I think it’s the truth with Paintless Dent Doctor. The whole process was really easy and really professional. And if I’m ever careless enough to damage my car by slowly driving it into a large stationary object again, I’ll definitely give them a call.”

“After a horrible experience with Al Packer Ford my insurance company sent me to Caliber Collision to have the car redone. What a fantastic experience and the car looks like brand new. Thank you so much and I would highly recommend them to everyone.”

“I was referred to this garage by a friend, and I will be doing the same from now on! I was looking for a shop with people who were knowledgeable, wouldn't overcharge me, honest and answer questions I had which I found here! They went above and beyond to make sure my vehicle was running safely and correctly.”

“I got quotes from five other places but For Friends offered the best price by a long shot. They then went above and beyond to fix the damage on my vehicle and made it look better than new. I'll be using them in the future.”

“Best Auto body shop in Maryland. Car looks brand new after repairs, like it was never even in an accident. The office staff and estimators/adjusters are very knowledgeable and have no problem taking the time to explain any questions or concerns. They also have a full service mechanical shop right next door which is also top notch!”

“My husband (74) always goes to Packer Norris parts for our 2002 Ford Escape. They are cheaper and if you do the work yourself (a much better job, if you know what I mean). He put the radiator and radiator fan so far. He still needs to put the tension pulley and belts all the hoses to connect to the pump area and the thermostat.It's a lot of work but at least you know it's done right.”

“This is NOT Countless Cars any more. They went out of business over a year ago. The new dealer that's opening up has over 30 yrs of expertise in the used car business with a spotless reputation I can't wait for them to open !!”

“Where to get auto parts quick and with reliable info sources? Look no more... this auto parts store has been operating for decades. We stopped by this time to pick up an oil fill cap for my truck which was missing when my husband changed the oil earlier that morning. No idea how long it was missing. They had the part! That's one issue fixed. We picked up some extra oil while there for next oil change. Now to tell you about their customer service. I can honestly say I have gone in the store with just the year and make of my truck & explained what I believe I need to fix my truck and they have actually looked at my truck and advised on the part I needed. If they don't have it in stock they can usually get it there that day from another location. I've also had my 3 children go to this place when they began driving to get comfortable asking for assistance with getting the correct part for their vehicles. I'm glad I did since now they all know how to order a part & we can do the work together. It's a great auto parts store & I highly recommend. 5/5 for everything”

“Jeremy Hargett...The man!!!most professional person I've encountered at Abe essex...really made me feel like I'm priority...really cares about ur circumstances and shows professional leadership and listens to ur concerns with an attentive ear...thanks Jeremy had to take time to write this due to highly professional atmosphere...”

“I received assistance from Cameron, the Store Manager, and he was phenomenal! He went above and beyond to assure I had everything I needed as well as proper installation. Thank you, sir!”