Madewell at Montgomery Mall receives high praise for its friendly staff, clean and organized store, and quality service. Customers appreciate the helpful and welcoming associates, such as Elisa, Marybeth, Gwen, and Paige, who go above and beyond to make shopping and tailoring experiences comfortable and personalized. The store offers quick shipping and tailoring services that maintain the original design, with some customers particularly impressed by the free hemming customization. The store's atmosphere is warm, private, and well-maintained, making it a pleasant place to shop. Overall, Madewell provides attentive service, great quality, and a positive experience that encourages customers to return.
Friendly staff and great quality. Store was well organized and cleanly, fitting rooms comfortable and private. What really impressed us was the free hemming customization on a personal basis! Marybeth and Gwen were both wonderful associates, warm and welcoming. Thanks again. We look forward to returning to Madewell sometime
April 2024
My experience in the store with Paige was exceptional. She was incredibly helpful and compassionate, especially when my sister had a moment in the dressing room. Paige went above and beyond to ensure we felt supported and taken care of throughout our visit.
August 2023
Well organized store, friendly, helpful staff. Great selection of clothing and accessories.
