Walter Jays Collision Center is highly praised for its exceptional customer service and quality of work. Customers consistently report being treated with kindness and respect, feeling comfortable to inspect their vehicles before leaving. The staff is noted for being polite, helpful, and accommodating, often going the extra mile, such as detailing the car after repairs. The quality of the repairs is described as outstanding, with vehicles returning to customers looking as if they are brand new. The business effectively communicates with insurance companies to ensure coverage, making the process smoother for clients. While there have been occasional delays due to parts supply chain issues, the team maintains a high level of professionalism throughout. Many loyal customers have been returning for years for various services, including body work, painting, and routine maintenance, consistently expressing confidence in the staff's skills and the fairness of their prices. Overall, Walter Jays Collision Center is recommended as a reliable and top-notch choice for any vehicle repair needs in Baltimore.
I was treated very well and I was not made to feel like a bother when I wanted to inspect the job before leaving. The job they did was awsome!
August 2023
They do their best. Their best is in matching paint, 10 years old.
July 2023
Can't say enough good things about them. Everyone is so polite and helpful. Car work was done beautifully. They worked with my insurance to make sure everything was covered. Definitely will be recommending to friends and family!
