Mattress Direct has been a trusted, locally owned mattress store for over 22 years, offering a wide selection of top brands such as TempurPedic, Sealy, Beautyrest, Serta, Scott Living, and United Springs. Customers frequently commend the professionalism and courtesy of the staff, noting how they help create a relaxed shopping environment. Many reviews highlight the knowledgeable team, who take the time to explain products and assist customers in finding the perfect mattress within their budget. While most experiences are positive, there are some concerns regarding customer service after the sale. One customer expressed disappointment over a mattress protector that did not meet expectations and difficulty in returning it due to hygienic policies. Despite this, many others, like those assisted by staff members such as Ty and Waymen, report satisfaction with their purchases and the overall shopping experience. The store’s Bed Match technology is also mentioned as a valuable tool for finding personalized comfort. Overall, Mattress Direct is recommended for its exceptional service and quality products, making it a popular choice for mattress shopping.
Excellent company and Michael was extremely helpful. I was happy with my purchase and how courteous everyone was. I highly recommend Mattress Direct.
August 2023
Both customer service representatives were professional/curtious/exemplified quality customer care. I recommend this store and will make it first priority.
June 2023
Great staff, very friendly, very knowledgeable. The easy going people who work at the Veterans location feel like a family operation. I was very appreciative that they were not pushy at all, and the buying process was easy and simple.
