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“Great customer service. I registered online and Kyle Nash - Store Sales Specialist - helped me convert to spectrum mobile and was an easy transition. I appreciate all he do for me and getting savings. After seeing initial reviews, I thought I should give my opinion for others to see.”
“My sales rep,was very helpful and informed. Convinced me to buy a high, quality phone which is a much better fit, for me and my business. And made me feel welcome to the Verizon family.”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“Great customer service in this store! Why did I have to go to this store? No one online could help me unless I gave them a four digit PIN. Unfortunately, when they switched from Cincinnati Bell to AltaFiber, I was never asked to create a PIN. Their alternate plan when I called was to have me give them a copy of my driver's license! Does this sound like a potential for identity theft? If I had not received great customer service at the store, I would have cancelled. AltaFiber....get another, safer way to verify who you are before there is a huge identity theft problem!”
“KJ and Jonathon were excellent, but when calling customer service for help was absolutely horrible I was in that store for over an hour because customer service was horrible with their knowledge of their job.”
“So I stopped in this store on my way home from work to purchase a new phone for myself and to add service to an existing phone that I had for my son, as I entered I was greeted by Tommy right away. He helped in so many ways, and although he did suggest , he wasn’t just trying make the sale he also made me feel very comfortable with my purchases and answered many many many of my questions without hesitation, he had an answer, an honest one for every question that had. And boy I had a ton. Tommy was chill and laid back made me feel like I was the only person in the store and u dont really get that kind of treatment anywhere anymore. He truly cared and that means a lot. Hands down Tommy made this the best customer service experience honestly I’ve ever had. I went in for a phone and service on another and I walked out with A screen protector, an OtterBox, an I phone 15 pro max, service on an existing phone, and the latest Apple Watch thanks again for my making my experience amazing! Exceptional sales associate! Five stars for sure #getliketommy”
“If I could give 10 stars I genuinely would. My husband and I were previous customers with AT&T AND LORDY DID WE HAVE ISSUES. We finally had enough with AT&T that we decided to switch. Danny, Alex, and Brad were amazing. They were so patient and kind and let me tell you I wouldn’t have been. We were there two days for over 7 hours combined and not once did they make me or my husband feel like we were a hassle. I will definitely being staying with Tmobile as a customer for the pure factor of how these three young men handled our situation and helped us not deal with anymore stress.”
“I had some quick business this day and they were kind of busy, but all of the associates were efficient and friendly to every customer. I was out of there much quicker than anticipated.”
“I was helped by Makayla S. My wife and I went in to troubleshoot opening a business account. It was a lengthy process but Makayla was able to get everything fixed and up and running. This was after we spent multiple hours on the phone over the weekend before we went into the store where Makayla fixed everything. She was extremely professional, went over and beyond for us as customers, and was so kind and helpful. My wife and I will be using this branch going forward because of our experience with Makayla.”
“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
“I had to go in and get a repair and I got amazing customer service from Taylor!!!!! Everyone in there was so friendly and talked to me and everything and I was in and out very quickly. Definitely recommend and will definitely go back!!!!!! Thanks to the amazing staff that were in there today!!!!”
“They are kind to senior citizens, will help you with a written note if you are disabled, great with answering questions about your cellphones accessories and carrier service. Parking lot always has spaces. Heavily populated African America area yet you will see this location is in a thriving strip mall with plenty options and food, please people of all backgrounds come here, there is nothing to fear regardless of rumors of the neighborhood. This location has lots of customers and the employees are diversed nationalities and fluent in other languages. You may see people standing around for the store is small inside, very small, fear not and wait in your car, the patrons are nice people just say I'm waiting in my car, I'm behind that or this person, in most cases they will respect that you are next, but no one will wait for you concerning customers patrons so do your best to get back in line to enter store or come back on another day. ?”
“This to rate Dominiqe Mason and Zach Patchell are great ambassadors to your product. They took very good care of myself and my wife.
They both should get raises because of the work they do.a”
“I have yet to visit s T-Mobile store and not had my issue resolved. This store is nearest to my home and so is my store of choice. The service has been great as they have dealt with everything from adding or dropping lines to damaged cell phones
They always have a solution and usually find a way to save money”
“Had great customer service yesterday from Scott Reese. He was super helpful in figuring out an issue with autopay. On top of it all, I walked in 10 minutes before close with out realizing and he still offered to help for the next 30 minutes after closing. I offered to leave but he insisted. Definition of great customer service.”
“Great deals and staff. In and out if not to busy in 15 mins. Got my wifi through them on a sweet deal for $25 a month, but that was a grandfathered price on when, I purchased. Buying case and screen protectors from them cost a bit more, but lifetime replacement is worth the like $15 more.”
“I had Verizon, but T-Mobile was offering better phone deals for my business! I switched today, as their rate plans and phone deals were way to great to pass up! Go see Amber or Dexter they will get you right.”
“I had the best experience with one of the women working here today. I went in for a new phone, but she assessed my phone and determined that the battery was probably the issue and that I could just replace it for much less money. So instead of selling me a brand new phone she knew I didn't need, she helped me look up several local phone repair businesses. I was so grateful for her honesty!! She saved me a lot of money today! Highly recommend this store.”
“The internet was mediocre, but the store is great! I went in to cancel and was given no pushback at all. The whole visit took less than ten minutes. So much better than trying to get service over the phone”
“Yesterday a associate named Justin went above and beyond to help my brother who was having major issues trying to get into his apps Justin took 1 1/2 hrs to get it fixed, a big yell out thanks Justin”
Open 24 hours
209 Seventh St W, Cincinnati
Internet Service Providers
“The customer service in this establishment was a top example, of what customer service is about! I felt appreciated and respected. The facility was clean and the other workers were very kind.”
“Was busy the Saturday I went. Waited about 15 minutes, cannot complain about the service I received over all. Could have a few more people there to keep the wait times down though.”
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“Excellent and friendly service. Eric and Josh both helped me out immensely and entertained me the whole time. Couldn’t recommend the store or Eric or Josh enough.”