This Verizon store in Louisville offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit in person or order online for convenient options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff are praised for their friendly and helpful service, with managers and employees taking the time to assist customers patiently and clearly. The store is known for its excellent customer care, whether helping with phone upgrades, troubleshooting, or making changes for elderly customers. Many reviews highlight the staff's willingness to go above and beyond, including exchanging devices and covering restocking fees. Customers appreciate the store’s attentive service and efficient solutions, making it a trusted place for Verizon customers and those considering switching. Overall, the store provides a positive experience with knowledgeable staff and various convenient options to meet customer needs.
Great customer service from Brad at the Outer Loop location. Bought a new phone and he assisted with transferring my information onto my new device. Very helpful in explaining the cost and transfer. Much appreciated Brad., well done. Thank you
May 2024
Short wait time, associate was very personable and helpful.
March 2024
Easy transition. They were understaffed but no complaints
