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“Devon was extremely helpful and very knowledgeable. We encountered a lot of hiccups with the system and it took a long time to fix, but Devon handled everything beautifully and was so kind, courteous, and respectful along the way. We bounced so many numbers at him trying to figure out costs including suddenly adding another person into the plan, and he was extremely adaptable and efficient. He made the process as smooth as he could given the circumstances and overall provided a level of service that I haven’t experienced in a long time, especially at a place like a phone store. I sincerely hope he gets some sort of recognition for being professional, personable, adaptable, and an expert in his field.”
“Great staff! So helpful and willing to work with people...if you can be respectful and understanding yourself that is. Several options to get your loans. Cash (at times, dangerous to keep that around), checks, loading onto a prepaid card they have, and others. Several ways to meet one's needs, just ask for your preference. Worth a stop if in need and better than other options imho.”
“I typically dread going into the cell phone store bc whatever issue or question I have, it always seems to end up with me paying more money and not being satisfied. Well that streak ended recently when I went to the US Cellular store on valley west drive in West Des Moines. The gentleman that took care of me was named Wya Lukery. He was professional, courteous and most importantly he was efficient in handling my issue and resolving it quickly. I walked out with a new phone since I broke mine with no insurance and a case for $32 owned outright. I'm a prepaid customer so this wasn't with a new 2 yr contract. This was a huge discount and I'm so appreciative of him for helping me out. Make sure you ask for him next time you stop in
Jarad Wolfe”
“Jamie is an absolute superstar! She has been more helpful than 10 other T-Mobile associates. And Hunter, the store manager, incredible customer service! These two managed to salvage my opinion of how T-Mobile does business. Thank you!”
“Abi was amazing. I came in needing a new phone and she did a wonderful job explaining my options. Abi made the process easy to understand and provided excellent service.”
“Rocked it!
Had an emergency sim card issue... only five minutes before they closed. Paul was awesome. Didn't make us feel like a bother. Paul fixed my phone in no time at all. Travesty averted! Can't recommend they & Paul enough!!! Thanks”
“Rylie was such a help and same with Dakota. Both were very friendly and supportive with choosing what I needed and the plan they helped me obtain was everything and more. I’ll 1,000,000,000% be coming back”
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“Steve was awesome. Steve did all the hard stuff, and let me just point and grunt “me want orange phone” and the Steve magically got me an orange phone, and the set everything up, transferred everything, and helped us set up another phone for a child (ours, not a random one.) all in all, Steve is awesome”