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“Rommell is absolutely the best. When we need assistance with our plan, new phones, equipment, general questions, etc. We have been going to Rommell for many years. He has always provided clear, accurate information, recommendations, and assistance. He is a big part of why we have remained loyal customers for many, many years.”
“From start to finish, Brittany truly made my day better! I wasn't planning on buying a new phone that day, but Brittany made it an easy choice. Brittany took my needs into consideration and was respectful of my time. She was the ABSOLUTE BEST customer service person I have encountered in quite some time. She took time to explain things to me without wasting my time on things I wasn't interested in. Thank you, Brittany!! I truly love my new phone!!”
“Johnathan was absolutely amazing! I went into the Grimes US Cellular to begrudgingly upgrade my phone, expecting to have my monthly bill drastically increase.He took the time to explain all my options and pricing for each. I walked out with two new devices, a better plan and my monthly payment actually went down!!I am so impressed with his customer service, his knowledge and patience answering questions. This is the 2nd time he's helped us with an upgrade and I couldn't be happier.”
“Dustin and his team help make the transition to DirecTV at our MDU smoother than I could have anticipated. They have also been helpful with our phone system and internet service. If you are interested in their services, give them a call, and I think you will be pleased.”
“Spencer made upgrading our Androids very easy. He listened to our needs and found the phones we wanted. Very knowledgeable!Though we live closer to Altoona we will keep going to this locale.”
“Trevor at this location is so awesome!!! He has helped me twice now. He is calm, thorough and a wealth of information. I couldn't be happier with the help I've received from him. The rest of the staff is friendly as well. Thanks, Trevor.”
“Great location in the Grimes area! Corporate T-Mobile store where you can get phones, watches, and other devices for connections. Nice customer service. Went in for an upgrade. Visited on a Friday night at 5:00pm. Was in and out with the upgrade within 25 min. I already knew what I wanted. That length of time includes the amount of wait for the back room to allow for the sale of the device. (It is standard to wait for their vault to unlock for 10 min) Note: $35 upgrade support fee is charged at time of service. I like the environment. Reminded me of an Apple Store and how streamlined it is. There were 3 reps on staff and it was enough staff and timely wait. I recommend this store and will visit again for all my T-Mobile needs instead of calling. The unhelpful customer service number.”
“I took my 94 year old mom into T Mobile yesterday, just to look at some new phone options for her. Addison worked with us, and he was so patient and explained the differences between an I Phone and an android. After taking the time to work with her, she chose the Samsung flip phone. She is very happy! Thanks Addison for the outstanding customer service and making the transition easy for her.”
“I became a new customer today and Lucas Bell made the experience tremendous! He explained everything perfect, was patient kind gave me his full attention, didnt judge me on all my silly questions he made me laugh and not nervous!”
“Just wanted to say thank you to the staff of Verizon (University Ave, and Jordan Creek) whom I worked with today to get my 93 old mother an updated 5G phone. Truly amazing, kind, helpful, professional - each and every one. Just when I thought good service was a thing of the past - I found an oasis of excellence in Verizon today (two stores and one person on phone). Thank you sincerely - your help and exemplary service is deeply appreciated!”
“I have had such a great experience with Dallas County Data! They are the best internet provider I have ever worked with. I only pay $60 a month and have AWESOME internet service. We live in the country and have no problems streaming or gaming. On top of that, their customer service is 10/10. They are such nice people. I even got the business I work for to switch over to Dallas County Data and they are just as impressed with their service. I would recommend them to anyone in Adel and surrounding areas!”
“This Verizon location has one of the best customer service reps compared to other Verizons in the metro. Even though its the ine furthest away from my house, I prefer shopping here. They have Knowledgeable and friendly staff! Riley recently help us and was awesome as well. Wait is slightly long, but feels like queue moves faster than other mobile places. If it's is a longer wait, then you can take advantage of shopping in the mall in the meantime.”
“I have brought my iPhone to this location twice in the last couple of weeks with issues. Lexi has been enormously helpful both times. Honestly, she’s been the most helpful customer service representative I’ve dealt with at any company in the last 12 months. Thank you for a wonderful experience.”
“Maya and Michael P. were extremely helpful in talking with customer service to get an issue resolved with T-mobile customer service. T-mobile needs to give their employees more authority with accounts and not send me to a customer service line located in the Philippines!”
“Just wanted to share my experience with NexGen in Urbandale, Iowa. Ryan went above and beyond to help me with fees that I had on my bills. If you have any questions about your bill please reach out to them, they do care and will do the right thing.”
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“Chris helped me get a new phone purchased, set up, apps and shortcuts installed. He helped get the best plan pricing for my situation. Very much appreciated his help!”