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“We decided on this company for being family owned and operated. We have used the storage units in both non-climate and climate controlled. All areas were secure and checked regularly.
We were treated with respect. They were courteous, friendly, and professional. When we needed to change units or add a unit for a family member, they guided us through the process.
Highly recommend!”
“Very helpful guys working at the counter here. Had a small issue with a UTV which Jim had addressed asap. We will be using again the next time we’re in need of rental equipment in the location.”
“Good place to rent a U-Haul.. I would say the storage units are pricey compared to other places in town... Mark, the manager, is a great guy! Has real compassion for people and understands that circumstances happen.”
“Great place to rent a car trailer!! They have everything you need! Very very pleased that they hooked up everything at the Urbandale IA location and unhooked everything at the Omaha 84th L St location. I did not even have to get out to do anything. Exceptional Customer Service at both locations!! We did set up reservations at the Omaha location and the guy who helped us (sorry did not get his name, dark haired guy) was polite and professional. Thanks for making this a simple and easy visit!! I truly appreciate it!!”
“I had a coolant leak in the rental box truck I had driven from the Washington DC area for fire department training in Ames. The young lady behind the service counter was very nice and the Technician Ron was very helpful. I went and dropped off the load of training props I had and then he dropped what he was doing to get me back up and running as fast as he could. I was given a truck that was subpar in my opinion but you all took care of repairs professionally.”
“Very good location to go to if you have a breakdown, they’re very knowledgeable and honest I thought I had a very expensive problem but it was only a wiring harness came unplugged! You guys rock MHC KENWORTH DES MOINES!!!!!”
“Wouldn't look any further, Great service. Super great to work with. Nice delivery personnel, prompt on delivery times. Jd in the office is great to work with. Will continue to work with.”
“They really put a lot of money into this location and it's improved greatly since it was a Cube Smart franchise! The indoor storage area is cleaned regularly and now getting in and out of the automatic doors is reliable and easy!”
“****Accidentally posted on car rental first ***Best experience customer service vise I’ve ever had! They really put my needs first! I rented a f 250 for a week and they took care of the mileage for me! 1000% would recommend to everyone I talk to!!!”
“Oscar is the definition of what customer service looks like and should be everywhere. He’s polite he’s knowledgeable. i’ve had the pleasure of dealing with him 3 Separate occasions 5 stars each time.”
“This location has some of the best staff and works so hard to make everyone happy. While they are under construction, they still manage to keep the place clean and work around everyone’s needs. Renting a truck is very simple and same with storage units. It’s climate controlled with elevator access to all 4 floors. You have a bay area where you can drive in instead of dealing with heat or cold, and it’s all very secure with card/PIN code access. They also have some spectacular move in deals as well. I know some google reviews aren’t the best but honestly my experience has been that the staff IS trying and working hard to please everyone. Keep up the awesome work and can’t wait to see how everything will look after construction is complete!!”
“I just had the unfortunate experience of having my daughter break-down half way through her drive back home from college. After taking her car to several auto repair shops we realized there was not going to be an easy fix so we contacted U-Haul to find a truck that could tow a car carrier so that she could drive the remaining 900+ miles home and deal with it here. This location was the closest that had the truck and trailer we needed. I called ahead to make sure everything was still available and explained the situation to the general manager, Trinity. After he heard about our problems he gave me his personal number to reach out to him if there was anything else I needed before my daughter arrived. When she got there the staff was amazing. Very quick check out and they took the trailer off her car and loaded her vehicle onto the car carrier. Not only that, the staff working (Trinity, Matt and Peter) helped her transfer her belongings from her previous trailer into the truck. As soon as she left she called me to tell me how these men made her horrible day a little bit better through their kindness and hard work. I can't thank the staff enough for all their help and would recommend this location to anyone!!”
“I love renting from U-Haul, the price for renting a really nice brand new pickup truck is only $19.99 a day! You have to really watch your mileage because extra mileage fees are pretty high and they don't offer unlimited mileage but they did negotiate on the cost of overage fees for us!”
“The staff at this location are awesome...Nicole, Shane & Kris. Nicole was very patient & was able to assist me in deciding what vehicle would be best for my needs. I will definitely go back to this location. It is people like these who make this life better. Thank you!!!”
“I have used this place several times, for in-town moves and for 5-hour moves. They are courteous, helpful, and always have what I need. Storage boxes? Yep, they've got that. Easy-off packing tape? Yep. Return after hours? Yep. Highly recommend this site and the people who work there.”
“We've never rented a storage unit before, but the manager, Gianni, was incredibly efficient and good at explaining the process. He was multitasking the whole time, and customers were coming in to turn in their trucks and thanking him for the smooth process. I just couldn't believe the cleanliness of the whole place and all the lighting. The restrooms have been sparkling clean every time I've been there to store more things or take things out for our new home. This is a well run operation with well trained personnel.”
“Highly recommended by this satisfied customer. Very affordable. First time I ever used them. If I need a moving truck in the future, it's Budget Truck Rental that I'll be using!”
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“The facility is clean and very well managed. They have thought of everything when designing this building. I especially like the fact that you can drive in an unload your moving truck. The people there are very friendly and make you feel at home. I would recommend this facility to anyone that is needing to store their items. You can rest easy knowing that they care as much for your items being stored as you do.”