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“Excellent service from Bruce’s. We took 2 vehicles here in 2 days. They completed all work in a timely manner and even stayed late. We will continue to use Bruce’s for our vehicles in the future.”
“Purchased a bed cover. Sales person was very helpful and informative. The install was perfect. Alignment and fit were spot on! I would have no hesitation to do business with them again in the future.”
“I brought in an older Honda for routine service and a special repair job. I was well received by Brandien and my vehicle was serviced in a timely manner and he provided quotes for the repairs. I will schedule future appointments to cater to the other issues they found during inspection. I appreciate the courtesy and kindness from Brandien and the transportation crew and they also have the new and very impressive Honda Prologue in many colors - I loved the vehicle!”
“Clean, organized proceedure, friendly, knowledgeable about the products and services. We joked an laughed together with staff members and it was a great time. They all seem to really appreciate what they have in JSCO”
7:30AM - 5:30PM
1290 Central Park Dr, O'Fallon
Auto Repair
“Great people to work with very prompt and explained beginning to end procedures. Brandon was a pleaser to deal with along with the secretary at the desk. I apologize for not having your name. Best of all I was very happy with the work. Thank you Schafer auto body! Our Audi looks great thank you!”
“Joe at reception was great. Got me in right away and helped me with some other pricing. My mechanic was quick to get my car in and out and did a professional job. Thanks… you’ve earned my business.”
“Fair and reputable mechanic. Highly recommended! Brought in our van for an issue and they didn’t even charge for the quick fix.
You don’t encounter trustworthy mechanics like these guys very often.”
“big shouts to my guy tyson who got me together with my 2023 Tesla Model 3 service was great and he went out his way to make sure i needed everything. i totally recommend everyone to stop by and they will make sure you find what you’re looking for.”
“We had a dead battery at the airport after a trip and called Clete's for a jump. Fast, friendly and affordable service. We were on the road within 15 minutes of placing the call.
many thanks!!”
“Nice service experience at New Bold BMW! The service rep, Dave Noones, was helpful and attentive. To ensure my visit was smooth and stress-free they provided me with an awesome loaner car that made the wait pleasant. The facilities were clean and comfortable, and the overall service was good. I recommend New Bold BMW for your BMW needs, you won't be disappointed!”
“I have been a repeat customer for years. He’s been helping out the community since I was in college. (Class of 95) His honesty and fair dealing is worthy of loyalty!”
7:30AM - 5:30PM
120 Behrens Dr, O'Fallon
Auto Repair
“Excellent experience from my insurance coordinating with the shop to take my car in to receiving it after repair.
As soon as my car was scheduled to be towed to Steve’s, I received a call to confirm the repair. I was met with the utmost professionalism during each interaction and was impressed with transparency, quality of the repair and timeliness of the updates.
Highly recommend Steve’s over anywhere else in the region.”
“The customer service and timeliness of service is great. Everyone is friendly. I appreciate the detail the technician shares while giving me an overview on text. Would highly recommend this dealership.”
“Mike and his team are great. Took my 2017 Ram in for some work and they not only did a great job but they saved me money. The knowledge and integrity is what you want in a mechanic. Veteran owned, operated and employed. Nothing better in the area.”
“This is a great shop ram by a great man . Tim and the guys saved my 72 corvette I highly recommend them . If you need a restoration for a old car this is the shop you want .”
“I can't speak highly enough of this place. I think I won't go anywhere else! They are super friendly and took great care with my vehicle. When I arrived there, an emergency was going on and ever single employee was out there making sure the scene was okay! They seem like family. They are real professionals and I will highly recommend them”
“I had an issue with the Collinsville walmart where they lied about being able to install 22 inch rim tires so I came to the O'Fallon store, Garvin greeted me politely and informed me he would get me taken care of as soon as possible since I was a walk in. They had my truck in about 45 minutes after arriving and they have been great.”
“My husband and I were both in the market for new cars, every dealership we went to did not take us seriously and had no effort in helping us find our cars. We went to Auffenburg Hyundai and our salesman Carl Roesel took his time in helping us understand the whole buying process and helping us both find cars we loved. Carl assisted my husband and I throughout the entire process, this was ordering a car for us, and stayed in touch every few weeks to keep us updated on the process. We received AMAZING service from all we encountered, everyone was so friendly and helpful. Thank you Carl for making this the best car buying experience we've ever had!!”
“I feel it would be unfair to give Newbold a 3 star rating (though that is how my heart feels) since my most unfortunate experience was not fully due to them.
Sudden Unexpected Acceleration (SUA)
If you are fortunate enough to have the time to stop the vehicle before crashing into something—Press on the brake pedal and shift into neutral (N) or park (P) It is an awareness every driver should know.
It was a most terrifying, horrible event that happened 2 times within 3 days. One event was considered an accident, though I did not crash, by God’s grace.
I bought a brand new 2023 RAV4 Hybrid from Newbold Toyota. After the accident I had my RAV towed to Newbold. It was in my opinion, unsafe to drive let alone I was too traumatized to ever get back inside it.
I called Newbold Toyota Service Dept to inform them of what had happened and why it was towed there. Within an hour, I received a c/b from Jim (a good person) who told me to contact Toyota Brand Engagement Center due to my statement of SUA and they would be able to help me from there.
Making a long, very unpleasant story shorter (3 mo ordeal) I was not given a loaner vehicle ($3,000 to rent), not only was I both physically and emotionally hurt I had to gruelingly wait for their findings. I was told ‘the electrical data recorder results showed that during both SUA ordeals the accelerator was being fully depressed’, “They were unable to help me”. Well, I know and God knows it was NOT my foot depressing the accelerator pedal!
Very disheartened, I went back to Newbold to see what I could do about a trade in. I was upset enough that I really wanted to purchase a different brand. But personally knowing my ‘23 RAV was unsafe and not reliable I could not do that to another company. BUT since Toyota declared my vehicle was fine I felt Newbold was the correct choice.
I felt extremely rushed with the process of finding a different new RAV4 Hybrid however, one would not be available until mid Oct ‘24. Since my request for a loaner car was declined, I could not physically or emotionally spend more money on a rental..Josh R managed to get a gas only RAV4 from Peoria, IL. His efforts were greatly appreciated.
I am not fully satisfied with the outcome, I am content and SO relieved to have this horrible ordeal over with. My prayer and hope is that Newbold will not resell the previous RAV unless they can ‘find’ and fully resolve the electrical issue that caused the SUA ordeals.
There are more details in my story but I covered the basics.
I understand SUA has occurred in other vehicle makers as well. The intricate design and technology in the complex vehicles manufactured these days make it more likely to have issues such as SUA happen.
By the way, Newbold serviced my 2013 RAV4 when I moved here 2 years ago. I was satisfied enough that I chose Newbold Toyota over Honda.”
“Jerry F is the ABSOLUTE best! He 100% does everything he can to get you in and out and do whatever he can for his customers! Steve in service is amazing as well! Hands down-they have been amazing throughout my journey with them over the past few years. They always take care of me!”
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“Tyler was professional and easy to work with, which made the whole process very easy. I ordered a vehicle and Tyler kept me updated on the build and responded promptly to all e-mails and texts. On delivery day I was out of the dealership in less than 1 ½ hours. There was none of the typical waiting that you normally experience at a dealership, and I spent less time in this dealership than any other in the last 40 years of buying cars. Definitely recommend Serra Honda.”