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“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“Many thanks to Jeanette, who helped me solve my problem. Her work day was already over, but she stayed and completed the activation of my lines. She helped to save my old number. A very nice and kind girl. I recommend this store.”
“Webhostingpad provides excellent customer service. Any time or day, they respond to help you with any technical issue you may have. I highly recommend this company.”
“Ivan was very helpful. He helped my husband who was having issues with his phone . He also suggested some other apps . He took the time to customer service him. I really appreciate that kind of Customer Service in today’s society. Thank you Ivan again.”
“Ricky at the LZ store took care of all my needs on getting the internet and a phone. He was friendly, knowledgeable on what I wanted and really patient with me, due to the fact I am not too electronic savvy, but he explained everything I needed to do and let me know the cost of everything right away. Thanks so much for all your help & patience with me.”
“The employee Cindy was the kindest person ever. I get very anxious sitting by myself for a while in public places, but she talked to me like I was a normal human being instead of someone that was trying to just get me to buy everything possible. It was so refreshing. I even got to yap without feeling like she was annoyed with me because she was engaged in the conversation while simultaneously helping me with everything. I appreciated it so much because getting a phone is kind of a big purchase and it can be stressful for a lot of people but it was so easy because she explained everything so well without making me feel dumb for the questions I asked. Wish everyone was like this.
Side note - she had the coolest rings ever which I think is a relevant point :)”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“Went in to get an issue fixed with my SIM card that the telephone customer service couldn't fix after two separate calls. They fixed it in about 5 minutes. Super friendly. A nice people.”
“Big thank you to Kacper for taking care of me and my impatient husband Friday night.
He did a great job explaining everything and helping us find the right options for us. Great sevice.”
“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”
“Great experience. Very helpful staff. Highly recommend this particular location. My sales mobile expert was Noor Qazi . Very knowledgeable and took his time to explain plan and all benefits. Great job!!”
“I was in the Verizon store in Schaumburg, by Meacham and Higgins roads. I had issues that my regular Verizon store couldn't help me with. Jordan found me and asked how she could help. After a lengthy explanation (it was complicated) she asked a few questions and got to work. She was professional, knowledgeable, and friendly. I'm retired now, but if I wasn't I would have asked Jordan to come in for an interview and I would have made room for her in our 165 staff, very successful business. She was amazing! Thank you Jordan, you will go far!”
Open 24 hours
860 Remington Rd, Schaumburg
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“We moved our business over to Vinakom's fiber service at the beginning of 2023 and are saving a significant amount of money over our previous ISP. Service, speed, and up-time have all been rock solid. If you are looking for a competitive business ISP Vinakom is worth checking out.”
“Very cooperative staff. Very professional and helpful to everyone. Very quick and fast service. I am using t mobile last 15 years first time I had a good experience.”
“The employees of this store helped me tremendously a few months ago. I was in need of a new phone & plan quickly and they not only helped me get it figured out but they stayed late to transfer all of the data from my old phone to the new one. Very grateful for their patience!”
“Stopped in after work to get a new sim card, and was helped instantly by a friendly staff member named Ceasar...took 5 minutes and was on my way!!! Another great experience at this location !!! Will recommend to family & friends.”
“Waited 20 minutes just to be told to call a number. No effort of providing information aside from just the phone number. Ozzie literally said he doesn't know anything. Complete waste of company resources to have a brick and mortar store if its sole purpose is to just call a number.”
“Would like to Thank Eric (sale associate) for having amazing customer service. I had a billing issue that I was not able to resolve myself over the phone. I came in person so someone can help me. Eric was very kind, patient and listened to my problem. He called T-Mobile dept and assisted in taking care of the issue. Problem resolved. Thank you again!”
“Had a cable box go bad - apparently during overnight firmware update - so I went in to swap it out. They scanned it, confirmed our address and I was out the door in less than three minutes!”
“Usually don't post but after visiting the store and reading the comments I had to. Latest comments was from a person that said they used to be T-Mobile employees and their friend works at a T-Mobile, complained about not buying anything and store not selling phone, meanwhile they have a friend that sent them to this store. Why didn't their friend help them? Probably because of the same reason they are complaining about. The other negative review was because the store was following policy, and asked for valid ID.Yet they go to different stores that doesn't follow policy and they are ok with it? These people are ridiculous. Store employees are awesome! If you are not planning on buying anything or get annoyed because employees are trying to do their job, just shop online, easy as that.”
“Had a great experience at this store! Went in to set up a new line and upgrade a phone, which can be a long process, but I have to say the guy that helped us (Scott) was wonderful and patient! Highly recommend!”
“Visited this ammazing branch to add a new line to my plan. I want to give a big shout out to Megan. She was amazing. Help us a lot. Overall customer experience will was extremely pleasant. I Will definitely recommend Xfinity to my friends especially this location as Megan is working here.”
“I had some phone issues with voicemail, text messages, so husband and I stopped in Arlington Hts Verizon store. O took care of us. Looked at the phone, did a few things, replaced the Sim card and like magic the phone was working again. Thank you, O, for your knowledge, help and for saving us from the aggravation of a phone that we could not fix. You were pleasant, quick and modest! A pleasure to meet!
Linda Cohen”
“My experience at the Verizon store in Palatine IL was great. Linda worked with me and she was very knowledgeable, patience, and a wonderful personality! She explained step by step what she was doing. Also she showed me all the new gadget’s available! If you want the best go see Linda at Verizon in Palatine IL-you won’t regret it.”
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“Irvin did an amazing job at explaining the benefits of switching phone carriers. Made the process so easy and fast. He was very knowledgeable. I was clarified on misinformation I had gotten from an xfinity rep over the phone so I had a great experience and was so glad I went in instead of trying to manage my account over the phone”