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“Thought I needed a charging port. He looked at it and said," If you don't mind, I may be able to save you money". And he did. Instead of $80 + tax I spent $30. Definitely will go back with anymore problems.”
“My iPhone 14 was ran over by a side-by-side on a gravy road, it WAS smashed. Yes, my phone frame is bent but it looks good as new. I will recommend Communication Depot to everyone!”
“Aj was brilliant. He helped me out with all the deals he got of phone. He was such a kind guy. The patience he got to help everyone even when the people are in queue he was calm and humble.
Thank you so much boost for giving me this service. Yes and Aj keep up the good work !✊???”
“Nathan was the best! So patient and understanding while multitasking to get us in and out as quickly as possible. He stayed past closing to complete our transactions and customer service skills were excellent!”
“We had been to SEVERAL other AT&T stores in the area looking for help and the only store that was actually able to help was the Wood River location! Troy and his team were able to help us combine our multiple plans into one when the Alton store, Edwardsville store, and even customer care could not help.”
“It was my first time in the store a few weeks ago. They offer a great selection of phones and accessories I wanted to give a shout out to Alexis and Tiffany they were so helpful and knowledgeable. Thanks for you excellent customer service.”
“I needed help setting up my phone that I received in the mail so I came to this store and I'm so glad I did. Jerrica helped me with setting up my phone and answered all my questions with no problem. Great customer service all around.”
“I've been with Metro PCS since 2018 and I've never had a problem with they're service, most of their system resets they'll alert you but they always do it over night so not many customers are affected (but remember they do alert you)I'd recommend them to anyone because some of us struggle from time to time, and you'll be able to extend your service without data for 72 hours if your phone's disconnected due to being short of fundsOut of sight”
“They were able to get me on a plan and unlock my phone when everyone else told me I wouldn’t be able to use my phone again. Only took an hour. Great customer service.”
“Need to give a shout out to Alexis! It wasn’t easy getting into my account after I lost my phone.. but she kept trying. The systems were having a few other tech issues and the store starting filling with people.. but she kept her calm and never even seemed frustrated. She turned a super stressful day around for me. Thanks again girl!”
“Great store. They even corrected what another T-Mobile store messed up on my account. Very trustworthy store and staff. I pass 3 stores to come to this one. I will continue to do so for awesome customer service.”
“Kudos to 2 girls working at Alton Cricket today Friday at 2. I am needing help frequently and these 2 are always friendly, knowledgeable, and solve my problems. They are KEEPERS”
“Great customer service. The woman who works behind counter knows her stuff. I mean she is good. She has excellent customer service and very very helpful. TMobile is lucky to have her as an exceptional employee. Not kidding. My name is Kellie and Ed and I are on t mobile plan. She's been there a while. She definitely needs a great raise promotion or something. She takes pride in her job and it shows.”
“Constance is the best sales rep I have ever came in contact with at any boost mobile I have visited. I wouldn't trade her for the world. She is an awesome person to communicate with, she solves all of my concerns. She's the best. I appreciate her to the utmost.”
“Sam was straight-up fantastic. He helped me with all the phone deals, breaking down each option so I could get the best one for my needs. He was super kind and professional the whole time. Even with a line of people waiting, Sam stayed cool and humble, making sure everyone got the attention they deserved without rushing anyone.
Big shoutout to Boost for having such excellent service and dedicated employees like Sam. Y'all really know how to take care of your customers. And Sam, keep up the awesome work! Your dedication truly makes a difference, and I appreciate all your help.”
“I am one that is huge on good honest customer service, knowledgeable staff, and effort. I live about 35 minutes away from this store in Missouri however due to how great they were to a good friend of mine I figured I should give them a try. The Boost Mobile near me tried to charge me $290 for 2 free phones, 2 single plans (even tho I asked for a multi-line plan and tried to force sell me all accessories and said if I didn't buy their bundle that the phones would cost me $99 a PC. NO THANK YOU!!Yesterday from the moment I called the Alton Boost store to verify promotions and general pricing to the moment I got home and actually had service I can say without a doubt I will not go any other phone store but ALTON'S BOOST MOBILE!!!While Chuck was busy transferring my phone numbers to the new phones he confirmed everything with me as the process went along. The store would go from just myself being the only customer in there to 4 or 5 others customers. Every single customer walked through the door was greeted with a genuine hello, how can I help you and everyone of them had entered the store saying "Hey Chuck" and every single customer walked out the door satisfied with in 10 or 15 mins from the the time they arrived. From assisting with payment processing, putting new cases or screen protectors on a device, to insuring that my service transfer was completed properly. The obvious pride Chuck takes in providing stellar customer service, his knowledge of Boost service and and the phenomenal reporte he has with the customers is rarely seen anymore when in a retail store. It was worth the drive to visit that store. I honestly do not remember the last time I walked out of a store feeling like my business was more than just a transaction.5 STARS isn't near enough to say thank you for the best customer service experience that I have had in a long, long time. No shady bs, no crabby staff. They go above and beyond to help each and every customer.For the 1st time in 2 years we can finally use our cel phones at home. ????????????”
11AM - 6PM
1911 Vaughn Rd, Wood River
Mobile Phones
“Accidentally dropped my phone and broke the screen saver. I had purchased the protection plan. The staff replaced my screen and had me on my way in 5 minutes. Super ?.”
“I went in this month to pay my bill and was welcomed by an extremely beautiful and kind woman with the most persuasive eyes I’ve ever seen. Not only did I pay my phone bill but she talked me into switching my plans AND got me an amazing deal on a tablet for my wife since I had expressed that I wasn’t able to get her anything for Valentine’s Day. She was a breathe of fresh air and I’m so glad someone so helpful was there. Hopefully she will be there whenever it’s time to pay my bill again, I will drive to wherever she is working just for her great service.”
“Went to this location because it is usually not crowded and well stocked. Was able to get in tight before they closed. Store was well.stocked, several self checkouts were available and several cashiers were ready to check out customers.”
“Michelle is the best. She saved me money on my Internet and tv bill, and even got me wireless service for WAY cheaper than I was paying with my old provider. Her attitude and the way she was caring through the whole interaction makes me never want to go to a different store again!! Thank you Michelle!!”
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“The worker was very nice very open funny good atmosphere set my daughter up really good with her iPhone 11 I really liked the worker he was really nice polite and a sweet guy and I would recommend anybody to go to him”