I am always pleased with the members of the service team. They are willing to assist people and seem to want to help with any concerns you might have. I feel confident that my vehicle is being properly serviced.
November 2023
VW of Crystal Lake has the best service department! After months of struggling with the Gurnee VW location for a factory defect, this was a breath of fresh air. The service team at VW of Crystal Lake is kind, courteous, prompt, and friendly. Highly recommend!
November 2023
I come to this dealership because they always give me excellent service. I like their waiting room. They are always honest. This time I want to recognize my Service Advisor, Kyle; who helped me out with some merch. He is friendly with customers. Kyle helps problem-solve and he is willing to go the extra mile!
For over 30 years, our dealership has proudly sold the best in new Volkswagen and used cars to our friends and neighbors in Crystal Lake, Arlington Heights, Elgin, and the greater Chicago area. Every member of our staff is dedicated to giving you the best possible customer service. We're part of the Anderson group of dealerships and we want everyone to leave our lot with a smile on their face! Some of the benefits of purchasing or leasing from VW of Crystal Lake are free pick-up and delivery for service and free car washes for as long as you own your vehicle.
