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January 2024 by shawn lee
This was our first experience with Volkswagen of Crystal Lake and they have made a customer for life. They went above and beyond and we had the best car buying experience we have ever had. We came in to look at the VW Tiguan and Bruce was our salesman and was such a pleasure to work with. He explained everything about the car in detail and could answer all of our questions with his thorough knowledge of the vehicles. His dog Sable was a huge hit with our kiddos too! We also worked with Trevor (finance) and I can't say enough good things about him. We asked for big things and he definitely delivered. He even gave our kids little mini VW cars that they could take home with them. Car buying is never fun but this dealership made our experience one that we were left with smiles on our faces. Would recommend them any day!
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January 2024 by Teresa B.
I am always pleased with the members of the service team. They are willing to assist people and seem to want to help with any concerns you might have. I feel confident that my vehicle is being properly serviced.
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January 2024 by Chad Karecki
My wife had her car checked out and they needed to get parts for a repair. She set up an appointment for the work. She dropped off the car and had to get a rental car, as they had no courtesy cars available. The dealer calls back after the car was dropped off saying they did NOT have the parts in... Complete waste of time. Many other dealers around avoid this one.The reply to my review said the service manager reached out. No one has reached out to me or my wife. Again plenty of other VW dealers in the area.
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December 2023 by Chad Pilcher
Brandon, Reilly, Trevor, and the VW Crystal Lake team came together to facilitate a quick and painless sales process. We went from initial phone conversation to sign and drive in 24 hours, no fuss, no muss. They also helped with a vehicle software update with an immediate response and same-day coordination with the Service Dept. Great experience all around!
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November 2023 by Pamela Munoz
VW of Crystal Lake has the best service department! After months of struggling with the Gurnee VW location for a factory defect, this was a breath of fresh air. The service team at VW of Crystal Lake is kind, courteous, prompt, and friendly. Highly recommend!
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November 2023 by Ernie Fuhr
I come to this dealership because they always give me excellent service. I like their waiting room. They are always honest. This time I want to recognize my Service Advisor, Kyle; who helped me out with some merch. He is friendly with customers. Kyle helps problem-solve and he is willing to go the extra mile!
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November 2023 by Trevor Traub
The Elign VW gives me a neat readout of how off my alignment was and and where it ended up, I missed that.It also wasn't clear if I was charged for rotation even though I bought new tires.Friendly folks.
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November 2023 by G Meow
John, the service advisor got me in at the last minute for an oil change. He was professional and prompt. Not his fault but I was suppose to get a video from the service tech but didn’t get it. The shuttle to work and the return by driver Collin was safe, professional and courteous. Your people work hard!
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November 2023 by Mark Buczek
I appreciated the transparency during price negotiations. However, the sales team did nothing to increase our knowledge of how to operate the new electric ID.4. We had to reach out to family and friends who already own one to learn not only how to charge and operate the car, but all the nuances of the very dense/very difficult interface for setting options within the vehicle. We still don't know some key things about the car.
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November 2023 by C (Handyman)
Let me start by saying that I did not buy my Tiguan from Volkswagen of Crystal Lake but I did take it there for service. I was met by a young man named Kyle, the service advisor. He was very friendly and knowledgeable and professional. Not only did he take care of my car but he kept me involved in the whole process which I greatly appreciate. I am an old man and I do not impress easily but Kyle managed to do so. He may very well be the reason I return there next year to trade cars. As I have learned over the years dealerships survive because of their service departments and Kyle is a credit to this one. I hope this review helps you decide to visit Volkswagen of Crystal Lake.
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October 2023 by Wendy Walther
Professionalism! My sales consultant was most helpful and honest. He was aware of my budget, what type of car I was seeking and my time constraints. The actual purchase of my car was quick and headache free. My overall experience was fantastic.
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October 2023 by Doug B
Be careful of finance department. Trevor errored in writing down the payoff of my trade by $10K and then they come back asking me to write a check for the difference. Why he did not wait for written confirmation is troubling. In addition, they stated they were sending me documents I signed electronically, which they did not. What's interesting is they act like it's my fault because they made the mistake. Now I have had to engage my attorney to deal with this. It's like they were trying to bait and switch related to getting a lower payment to get me to sign. I have bought and sold 20 plus cars and trucks and have never had such a bad experience.
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September 2023 by Meghan Cannon
I was recently in a very bad car accident and can't drive so I was unsure about how to buy a car without test driving it. The sales manager Brandon was so nice though the whole process. He helped me choose a new car over the phone and did everything he could to help me get into a new car. Thank you, thank you!
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August 2023 by Steve Ryan
First time visiting this location. Service was quick, friendly, and detailed. I personally loved how transparent the service process was. The mechanic took a video of the inspection that they send to you via text and/or email detailing each step. They even brought out the cabin air filter to show me how dirty it was which made my decision to have it replaced that much easier. And the free car wash upon completion was a nice touch. I look forward to going back knowing my vehicle is in good hands.
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August 2023 by Cody Clauson
10 hour labor cost for maybe a 5 hour job. Service crew seemed un-knowledgeable about the car. Car was at the dealer for over 3 weeks with only 3 days of labor