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9AM - 5PM
3290 Rt 20 Nesler Rd, Elgin
Banks
“Violet was very easy to talk to, made the process very comfortable and answered all my questions. It was a great experience with a personal feel that you don’t get at other banks.”
“Sabrina was a very insightful and efficient personal banker. Very knowledgeable of my situation and gave me multiple options to complete my issue. Would go to her again for any of my banking needs!”
“After going to this bank for many years, I had the most pleasant experience with Brandon. He was very polite and made sure I everything done I needed to get done. Very pleased with the service and experience with Brandon!”
“The people that work at Kane County Old Second Burlington are very accommodating they get out to the public and speak on their days off I think that’s a plus I thought it was awesomeness to have Old Second ATM machines at the local fair down in Sandwich that they had plenty of them I think that was awesome hopefully they can continue on with their awesome job that they do”
“I would say Professional , kind employees especially Victor . He helped me do my paperwork in a few minutes and he answered all my questions with full acknowledgement !”
9AM - 5:30PM
1870 Stearns Rd, South Elgin
Banks
“We have been with Old 2nd for over 40 years and they don't disappoint. The South Elgin location and Dominic Ostrich's help us solve what could have been a really big problem. When a debit card expires and your child is stationed out of the country it is no small feat to get it authorized and Dominic was an amazing help to help resolve several issues and get him set so he could use his new card. Thank you so much for your help.”
8AM - 4:30PM
2075 Big Timber Rd, Elgin
Banks
“I have nothing but great things to say about my experience with my loan representative. She was patient and took time to hear my concerns and helped me throughout the entire process of my application. Alicia Negron was the best. You deserve 5 stars”
“What a great local bank. The entire staff is very efficient and knowledgeable. Stephanie, who is in charge of all the tellers, is terrific. She's super smart and very friendly. If you're looking for a new bank try this one, you won't be disappointed.”
Open 24 hours
855 S Randall Rd, St. Charles
Banks
“Went here to open a new bank account and Melissa Dicken helped me through every step. She was incredibly nice, friendly, and gave me great advice. We got everything done fairly quickly, and she answered every question we had. I definitely recommend coming to this branch and talking to Melissa!”
“Absolutely love this bank! We are treated like customers and not numbers. We're recognized when we go in and it's like talking with friends. Ben and Yesenia are fabulous with answering questions and giving guidance whether it's regarding simple transactions or making decisions about a banking product. The rates and services are top notch - my husband and I always talk about how we hope they don't get gobbled up by one of the monster, impersonal banking institutions because this is the first time we've really loved our bank. Highly recommend to anyone and everyone!”
“Have had some issues with this bank, every time I've gone in to speak with a representative or banker I've always been met with excellent customer service. I've never been put on hold or had to wait more than 5 minutes. Definitely recommend this bank.”
9AM - 5:30PM
315 S Randall Rd, St. Charles
Banks
“I travel from Aurora to St Charles just because the quality and overall helpfulness of this branch. Everyone is so helpful and service with a smile. The branch manager had also fixed issues for my account no other branch could!”
“St. Charles Bank & Trust has been my business and personal bank for many years. They have many convenient locations in the Chicago region and they can handle my simplest and most complex requests. It is a capable and professional organization from top management and through the entire organization. I want to applaud two specific people, Heather and Lori. They are both in my local area but at two separate branches. Heather routinely handles my business requests with skill and efficiency, Lori is a star when it comes to foreign exchange currency, as I routinely ask her to order currency for me as I travel abroad. While these items seem to be a challenge at other banks, they are easily handled at St. Charles Bank & Trust, that makes me a happy client. Thank You.”
“I just wanted to say my wife and I live right down the street from you guys and used Old Second Bank for the first time. We had a great experience with Richard Ruebensam. He was so helpful in helping us open a business account. He was polite, friendly and informative.”
9AM - 5:30PM
3000 E Main St, St. Charles
Banks
“Iridian Gonzalez was absolutely wonderful, helpful, and as kind to me as any personal banker ever has been. If she's due for a raise, bonus, or promotion, I would highly recommend her. I have banking with you for over 30 years. Sincerely, Gretchen Wojda”
“They are nice people. But I'm not sure what changed because in the past a simple deposit took just a minute and now it's like screen after screen and click after click. You're better off walking in than sitting in the drive thru.”
9AM - 5PM
445 Summit St, Elgin
Banks
“Delannie really helped me. She saved me from a lot of problems that I was having we need more people like that in our system and she was very friendly and she’s very knowledgeable John Johnson.”
“Excellent attention from Alejandro, everything explained in detail and without fuss, agile with adequate and effective management of information, very happy and satisfied with the chosen products, spectacular financial offers and diversity. CONGRATULATIONS x Alejandro!!!!”
8:30AM - 5:30PM
1555 Butterfield Rd Ste 115, Aurora
Banks
“George was wonderful!! At a very difficult time in my life where I needed quick help, fearing scammers and whatever else is out there, George was very reassuring and helpful to me! Everything was as he promised, One Main Financial came through for me. His assistant was also very kind and helpful. I would definately recommend these folks if you are in a financial emergency. Interest rates are high, but that is the nature of these types of loans.”
“Stephanie does a great job. Recently I had an issue with a wire transfer. I originally contacted Stephanie to investigate the issue. She put me on hold and immediately contacted the Wire Transfer Department to investigate the problem. On that call it was discovered that no transfer had been completed. For the next few days she contacted her sources to determine if the transfer had been completed and contacted me. She did this without my requesting any additional assistance. Today she called and told me that the transfer had been completed. This is excellent customer service. Thank you Stephanie.”
“They have rare US currency, and free student checking with no minimum balance, a great mobile app, (up to) 5 atm fees waived per month (anywhere), free coin counting, good interest rates on savings and CDs, and apple pay support! Phone support was good (in my experience, as they are able to easily put a stop charge on) Tellers are always super nice with me too.”
“All the tellers and banker yadi always having really nice attitude and always treat me like good friend ! I love coming to this location because of them !!”
9AM - 5PM
5 N Randall Rd, Batavia
Banks
“I just had the pleasure to meet the branch manager JOVIEI been trying to deposit my landlord rent money rejected twice but she strsight everything for me so I can do deposits .Thank you very much JOVIE”
“The South Elgin branch of KCTCU is excellent in many ways including every one there is very helpful and delightfully friendly… willing to take the time to explain something if I have a question.Also, usually not a long wait in line unless I go at prime time.??????”
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“We come into this location multiple times per week. We are always greeted warmly and taken care of very professionally. We will continue to stay loyal to this location and bank. Excellent employees from top to bottom”