“Have had some issues with this bank, every time I've gone in to speak with a representative or banker I've always been met with excellent customer service. I've never been put on hold or had to wait more than 5 minutes. Definitely recommend this bank.”
“I travel from Aurora to St Charles just because the quality and overall helpfulness of this branch. Everyone is so helpful and service with a smile. The branch manager had also fixed issues for my account no other branch could!”
Closed
3000 E Main St, St. Charles“The Assistant Vice President came to our home to do a medallion signature guarantee on a document because my wife was too ill to come to the bank. Others here have said that the people at this bank go the extra mile. In this case, it was an extra 4 miles to my house. Do your banking here.”
“I took my children here during a community event when there was free face painting and popcorn, I noticed that they had a coin machine in the lobby! Brought the kids back the following week to open savings accounts with all their piggy bank money. Liked them so much that I started doing some personal banking myself. Very friendly and professional bankers! Had to look up the number to call to get help with online banking and saw some bad reviews, which shocks me. My online issue was resolved quickly and I had to post this to share my positive experience.”
Open 24 hours
855 S Randall Rd, St. Charles“Went here to open a new bank account and Melissa Dicken helped me through every step. She was incredibly nice, friendly, and gave me great advice. We got everything done fairly quickly, and she answered every question we had. I definitely recommend coming to this branch and talking to Melissa!”
8:30AM - 5PM
Downtown, 460 S 1st St, St. Charles“Becki did a great job opening our new business and personal accounts, switching us from a big bank very easy and best of all it was free. We had a great experience!”
8:30AM - 5PM
2601 Oak St, St. Charles“I forgot all the advantages of smaller local banking over national banking banks. I am so very pleased with the decision to leave Citibank after 20+ years to join First State Bank. I have personal and business accounts and lots of banking associated with both. I couldn't be happier. First State Bank can do everything Citibank can do, just better :). Thank you! ~Kristie”
“Melissa at this branch is so great! I went to open a new bank account and she was more than helpful and super nice. She helped me above and beyond and I definitely recommend talking to her at this branch.”
Open 24 hours
135 Smith Rd, St. Charles“Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our favorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!”
“The staff at STC capital Bank are very professional and attentive to all customer needs. It's not your average big box bank. You will soon feel like a family member by the warm reception of the friendly associates every time you visit. My dogs are very grateful for the treats they have at the drive up window.”
9AM - 5PM
3879 E Main St, St. Charles“New branch that uses an open layout. All bankers are trained to handle all questions so you don't have to wait in a line for the teller to then have them redirect you to someone else.”
10:00 AM - 5:00 PM
1925 Lincoln Hwy, St. Charles9AM - 5PM
135 Smith Rd, St. Charles“Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our favorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!”
9AM - 6PM
860 S Randall Rd, St. Charles“PNC is very lucky to have Doris & Bhavina working for them. They are great to work with and it’s nice to see for once that they care about a customer and remember them. They saved me as a customer and from making a huge mistake by almost moving my account over to Byline bank down the street. (Byline bank has horrible customer service and like to hold your money for 9 business days) Right when it cleared came back to see Doris and Bhavina and brought all my money back to them. Also they were able to gain my trust and loyalty.Thank you Dorris & Bhavina you are what makes PNC my bank of choice.”
“Ryan O was simply outstanding 10/10 service. He was responsive helpful - and most of all - fun to interact with. The positive experience makes me want to come back to this branch for my BMO needs! Thanks for being awesome!”
“From the girls across the road at the coffee shop, it’s the highlight of our day when we walk in and Cynthia is the one there to take care of us. She is always so sweet and helpful with whatever we need!”
9AM - 5PM
520 Dunham Rd, St. Charles“This Chase branch was the first bank that I visited in USA. And specialist Justus helped me with everything!! He is patient, intelligent and knows his job! Highly recommended!!”
“The manager in the Geneva branch has gone above and beyond in her helping me with an account issue that was my fault. I heard a lot of negative things about Fifth Third, but I saw first hand how helpful and professional they are. I would highly recommend them.”
9:00 AM - 5:00 PM
1 E Main St, St. Charles“When I went in all the staff were very helpful and kind in helping me set up my account I received my card with 15 mins (something chase should learn smh) all I can say is that if you're looking for a great bank to start off with BMO is your go too”
“I needed to get a money order urgently on a Saturday for a business trip. I didn’t bring my debt card but the staff helped me with everything I needed within 10 minutes. Everyone was super friendly and helpful.”
10AM - 5PM
1925 Lincoln Hwy, St. Charles“Want to thank Amanda Sperzel had a problem that 4 customer service reps could not solve. Amanda was extremely helpful we highly recommend her. Your overseas help is not great. I will use the St. Charles Citi Bank.”
“St. Charles Bank & Trust has been my business and personal bank for many years. They have many convenient locations in the Chicago region and they can handle my simplest and most complex requests. It is a capable and professional organization from top management and through the entire organization. I want to applaud two specific people, Heather and Lori. They are both in my local area but at two separate branches. Heather routinely handles my business requests with skill and efficiency, Lori is a star when it comes to foreign exchange currency, as I routinely ask her to order currency for me as I travel abroad. While these items seem to be a challenge at other banks, they are easily handled at St. Charles Bank & Trust, that makes me a happy client. Thank You.”