Credit Unions in Caldwell, ID

“I have dealt with Clarity for several years now, I initially started my experience with Kelsey when she worked at the meridian branch.Time has gone by and I continue to use Clarity for a lot of my personal banking and loan needs. I have over the past year had some issues with the Meridian branch relating to a missed payment that I was unaware of.The branch had not informed me of this missed payment from almost 6 months prior ( I understand missed payments are my responsibility, further investigation had shown an error on Clarity's part) I unexpectedly received a significant hit on my credit for late payments, tried to resolve this issue and was promised a resolution, a follow up, and this to be taken from my credit. Never had a follow up, and was not taken or fixed on my credit, even after several attempts to resolve the issue.Lost faith in this establishment.Until recently. my wife had been searching for a vehicle, and we decided to reach out to Kelsey who had relocated to the Caldwell branch. We were absolutely amazed with her speed and efficiency. Her ability to answer our questions and her attention to detail are unmatched, this was by far the easiest dealings we have had with any financial institution.I was very impressed and pleased with the service she provided. Due to her efforts and customer service I feel it is only fair I give a 5 star rating, her professionalism has saved this company from receiving a what would have been a 2 star review.I hope that her efforts do not go un noted a or un rewarded!Thanks again Kelsey for everything!Robert Peters”

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“I've just never had an experience with this bank that annoyed me. During a dispute over charges from a business they got a judgment back in a reasonable amount of time. Their service desk is really helpful and friendly. The app works really well without infuriating me with annoying bugs or a stupid interface. There's just no reason not to give ICCU five stars.”

“The lines here are very long. I've stopped by this location a few times and it has to be the slowest ICCU I've been to or maybe it's their busiest location in the entire Treasure Valley... if not, then more training is required or something.”