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“Both team members were very helpful. They got myself and mom all set up with new phone cases, lens covers, screen protectors and charging cables. We made the big switch to iPhone 16 Pros and they had everything we needed to protect our investments. Thank you to the rockstar team. We will be back! Aloha RP”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“Kahala Mall AT&T with Quinn and Josh were so helpful in my questions about iCloud and my new phone. Both representatives were personable and shared their expertises with thoughtfulness and care. Great job Quinn and Josh!”
“Went to the store yesterday, although the problem has not been completely solved, it is not their problem, their service is satisfactory and professional. Patrick Ryan received me, I am not good at English, so we basically communicated through mobile translation software. In the process, Patrick Ryan actively and patiently helped me solve the troubles that AT&T brought me. This is the best AT&T store I have ever come into contact with, and their excellent service will bring better reputation to AT&T. I have to give this store 5 stars. ?”
“I've had trouble with my apps on my phone, came in & staisha has helped me within minutes!! She's very knowledgeable and very kind . Thank you for your service ! Highly recommend to see her !!”
“I suggest you work with Bryson; he is incredibly patient, kind, and knowledgeable compared to majority of Verizon employees! Go see him for Verizon services and tech help!”
“I received fantastic customer service from Ryan. He was friendly, helpful, knowledgeable, and set up my new phone. I'll definitely return to this location and recommend it to my friends.”
“Always very pleased and helped out with excellent customer service. Today brian helped me with the best deals and still have a new phone with the coolest features! Super satisfied”
“Connor Tayeri provided me with EXCEPTIONAL Customer Service!!! He was patient and thorough in explaining all the options and what would work best for me. Mahalo Connor!!!!”
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“Love this store! Some things are overpriced,but I still found a couple things! Two things though: please train your staff how to treat the disabled. My family was treated nice,but when I wanted to ask a question, I was given a rude attitude and looked down upon. I left upset,and having paid too much for some lomo cards because the staff wouldn't answer my question. I asked nicely,but they treated me unfairly because of my wheelchair the whole time I was in the store. It's hard to maneuver,and I had to have someone else show me things several times. I will be going back though,just hoping things improve.”
“Kainoa is a rare example of good customer service at carrier stores. He could not have been more helpful with the issues that I presented to him. I've had bad experiences with Verizons around the island in the past, so I'm happy that the one closest to me has great service.”
“Brandon C. is the manager and he was excellent. He is knowledgeable, experienced, and patient. Walked my wife and I completely thru the process of getting a new Android. Answered all our questions. Very professional.”
“Ordered a new phone for pick and from the time I walked in the door til when I left the service was top notch. Rod was the customer service representative that helped me. Not only did he provide phenomenal service but also was knowledgeable, personable and genuinely kind. I had a lot of questions and he was supportive and just the best type of human you could encounter. I also had my small daughter with me and he was kind to her as well. I have been an AT&T client for over a decade and Rod provided the best service I have ever had country wide. Thank you Rod, AT&T should be grateful for you :) Devan opened the door with kindness and Nala was helpful in local recommendations, just loved loved loved my experience. Get your phone needs here!”
“This is a FIELD PRINT fingerprinting location. Small - extra small parking lot. With this one very helpful agent, NITA. She was so helpful and did my finger printing quick and so easy. Less than 5 minutes and I was done. Thank you NITA for making it such a pleasant experience- your professionalism is great!! FYI: I called the shop earlier and a make answered- rude as heck”
“Service was absolutely great! Ben resolved our problems, even the one I was hopeful but had heavy reservations about resolving. Dealt with 5 lines, one of which is in Pennsylvania. Couldn't believe it! He cleared them all within an hour and a half!!!”
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“I had a problem with my phone, they were extraordinarily kind, especially professional, and found me the solution
They are highly recommended.
Thanks to you”