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“I had a problem getting results on the phone when my phone mysteriously died. I had no way to file my claim online (no phone!), so I spent two hours on the landline talking to call-center people, getting a lot of scripted sympathy, but no results. Finally, I decided to go into the store and was immediately greeted by Ka'imi, a very friendly and knowledgeable young woman who filed my online claim from her phone. She said I should get results within a day, but to come back the following day just in case. She said if the claim didn't work for some reason, she would go to another step. I did end up having to buy a burner phone because I needed to have a phone, so I was able to check the status, and the claim was approved very quickly. I went in the next day to thank Ka'imi, and she remembered me. She said, "I was just asking about you!" It did take 12 days to get a replacement, and to my delight, they sent me a free upgrade! Apparently, my model was back-ordered, so they sent me the newer model. I recommend going to the Ewa store, and if you're lucky, Ka'imi will be there to assist you.”
“Micah at Waipahu location. Fabulous interpersonal rations. Professional communication. Engaging, responds to client questions. Repairs completed in a timely manner. I highly recommend using this service to anyone with questions about their phones. Mahalo nui!!!”
“Jacob was very courteous and thorough, he explained what he was going to do to fix my phone and let me know the cost right up front. My phone was ready for pick up when he said it would be. Excellent experience I will recommend this company to anyone in need of this type of service.
Aloha”
“Kahala Mall AT&T with Quinn and Josh were so helpful in my questions about iCloud and my new phone. Both representatives were personable and shared their expertises with thoughtfulness and care. Great job Quinn and Josh!”
“Fast, helpful, and affordable! Battery Bill replaced the lithium coin battery in my car key fob in less than 5 minutes. And it cost less than half compared to buying the battery at the drug store.”
“Jose is super accommodating! He's the type of guy who makes customers feel comfortable asking him anything 'cause he's non-judgmental, for real. He helped me set up my FirstNet plan, and I didn't even know about this option until he told me about it. I appreciate his patience! Customer service 100/10.
I'd give Chasen 10/10 customer service too. He's fast and takes the time to go over everything we need to know about my phone plan/ how billing changes & etc. until we're good. Mahalo, guys!”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“Taylor at the Kamehameha Shopping center has excellent customer service and was able to help me with all my questions and needs. She was able to sell me the correct charger I needed.
Wonderful team member. Aloha And Mahalo Taylor.”
“Highly recommend this location for amazing customer service! Patricia Jones helped me with my trade-in while I had my toddler with me. He was chaos but she was there for it! Very patient and considerate and went above and beyond to help me out. Thank you so much!”
“Always get helped fast at this store. Reps have good product knowledge. Accessories are expensive in store. But I bite the bullet and get it there because I don’t like having my phone naked when leaving the store.”
“What more can you ask for?Very pleasant folks to work with, prices are quite reasonable, and they offer very competent repair services.Oh, and by the way, they also operate as PowerTel Wireless.I recommend this business to anyone on Oahu.You'll have no regrets!”
“Assistant Manager, Jose R. at the Kapolei AT&T Store is courteous, friendly and can help you with your wireless needs. His knowledge of the company and products is vast and can offer the best service and products to suit you and your family’s needs. Thank you for your professionalism and excellent customer service!”
“Lexie assisted me with switching providers and she was extremely helpful, patient and knowledgeable with all my questions. She greeted me upon entering and helped me immediately. 10/10 customer service”
“Ricky In Ka Makana Ali’i At&T was so very helpful. Great customer service. He went above and beyond to help us get what we needed. Very friendly people☺️”
“Had 2 Representatives working was with Customer so had a Wait , Good Help on Replacing the Phone also told us about other deal with Apple Phones, Look at our Current Plan to see if we was Using it to meet our Needs , Very Helpful in setup New Phone with Transfer from old Phone toNew Phone ,,, Awesome Customer service, Will be back when other Phones, Available for Upgrade”
“I contacted Jason to set up our Direct TV. He designed and set up our entire home entertainment system. Great customer service, quality work, timely installation. Do not hesitate to call The Satellite Guy.”
“Free stuff on T-Mobile Tuesdays!!! If you are a T-Mobile customer, check your T-Mobile Tuesday app every Tuesday and see what kinds of deals (smoothies, Crazy Bread, Whoppers, etc.) and free schwag (backpack, socks, umbrella, etc.) you can get! Today, 5-9-23, we can get a black fabric cap with a red, white, and blue T-Mobile Tuesday decal! The cap will be useful because it's really sunny in Hawaii! The fabric is breathable and washable! I'm looking forward to making good use of it! This location of T-Mobile is at the Kamehameha Shopping Center. I appreciate the shared covered parking lot. It's convenient to have Times Supermarket, Longs, Honu Bakery, Pizza Hut, and Starbucks nearby! Located between Jeans Warehouse and Baskin-Robbins, the cool shop is efficient, clean, and organized. There was a friendly worker outside - on the shaded sidewalk. She greeted customers and helped them retrieve their caps! She also offered us free watches and tablets for signing up for different promotions. Overall, this is a great place for your communication needs!”
“?Perfect place to grab your necessities! They’ve got great selection of everything you need, including tons of grocery and produce items. Place was super clean and all the employees were very friendly and helpful. Good size parking lot with some EV chargers too which is always great. Overall I’d totally come back here and would definitely recommend it.”
“I've had trouble with my apps on my phone, came in & staisha has helped me within minutes!! She's very knowledgeable and very kind . Thank you for your service ! Highly recommend to see her !!”
“We’ve had cricket for a long time, but we just went in to upgrade our phones, I got the only 12 Pro Max they had, and then my husband got got the XR…a couple days in my husband wanted the 12 Pro Max also but they did not have anymore, a few days go by and they got one on, and Cheri called us to let us know that another came in because she knew we wanted it. Go see Cheri, she even helped us choose a new phone for my SIL, and got us going with the mobile hot spot. Always friendly, and always helpful.”
“Shelly at this location was awesome. She patiently helped me with my home internet service. And patiently explained everything to me several times to help me understand what i was getting. ??.. good job tmobile crew?”
“Best Customer Service for Sweet Kanoe. Came down to your location(Pearl Kai)this past sunday to get help with my phone problem & she was excellent & very patient with me cause girrrllll it's the 3rd phone I bought in 1 month, all 3 had the same problem? so you can kinda see the heat I was bringing. Anyways, although I still had to buy a whole new phone, she was super helpful. Walked me through the steps & i appreciate it. She needs a promotion immediately? BTW, yal need to fix yal insurance..cause how do yal expect people to pay for insurance & yet when it's needed, we have to wait 3-5 business day for the claim?? How do yal expect people to go 3-5 days without a phone? Seriously!! Ridiculous really!! Anyways, Thank-you kanoe...Exceptional Customer Service.
Remain Bless!”
“For four days I labored on the phone with tmobile tech support and Sunny and Melvyn at the Pearl City Tmobile store. Tech support did everything possible to restore my internet connection to my Hisense tv. The effort and patience put forth by both Sunny and Melvyn was off the chart. Patient, courteous and truly focused on fixing my issue. Very impressive! In the end I junked the TV and got a Samsung. I'm thoroughly convinced that you cannot do any better than using Tmobile Pearl City as your cell phone provider. Thanks very much!”
“My sister and cousin visiting from Kauai and me decided visit T-Mobile-to replace there screens and I tell you, that T-MOBILE EMPLOYEES ARE THE BEST! Especially the one in Hilo, Kona and now that I visited the one here in pearl city Jules is awesome! Hands down best customer service! Thank you Jules!”
“Shoutout to Leksy who gave excellent customer service with the transfer of my data to my new phone. I purchased my phone from Apple, but came in for the assistance of the data transfer. Leksy was hands down kind, helpful and communicative with the whole process. She was a pleasure to talk with.”
“Waiting "area" at the Daniel K. Inouye International Airport in Honolulu, Hawaii... There used to be a cell phone "parking lot", but now, it's just a strip of curbing where family and friends can wait to pick up family and friends from the formerly named Honolulu International Airport. I guess I haven't used this waiting area recently. I usually leave for the airport at the arrival time of the flight. By the time I get to the airport, the person has already collected their luggage at the carousel and is on the sidewalk. They just have to tell me the pillar number that's next to them. Note: currently, Terminal 1 is Hawaiian Airlines and Terminal 2 is basically everyone else except Mokulele Airlines. Also: For Terminal 1 Arrivals area, International flights are first and United Airlines is at the end - about pillar number 61. Welcome to the Aloha State!”
“Melissa assisted my son and I with such a welcoming and positive attitude. She was very professional and knowledgeable with the many questions and concerns we had at time of visit. We need more employees like her to help customers end our day with so much peace. The other 2 workers with her were also professional and business-like. Thank you Melissa for providing exceptional service! Highly recommend Kapolei Commons location.”
“After attempting to activate my new iPhone 15 Pro Max with Verizon's online costumer service after 3 hours and no success I went to the Verizon store in Kapolei for help. Jay, sensing that I was frustrated, provided exceptional service by trying your resolve the issue and talking story. He identified that the issue had to do with the eSIM. Once the issue was identified Jay was able to successfully activate the new iPhone on my Verizon account and iPhone. Thank you Jay for making a frustrating situation better.”
“I cannot express how fabulous this Company is. Have been working with them a few years now and they have since been monitoring our small network at our business. They have helped with setting up new equipment- sold us new equipment and even improved the wifi performance at our house. A huge MAHALO to Roy and the rest of the group for putting up with us and helping our little business keep running.”
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“I had an issue where the SIM card in my phone was not functioning. Alonso was the person who was assisting me, he was very professional in resolving my issue. Another worker there, Autumn was assisting another customer with the same issue. Both employees did an excellent job, above and beyond.”