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10AM - 7:30PM
7276 Fielder Rd, Jonesboro
Internet Service Providers
“I was having several issues after updating my phone. I was so frustrated I wanted to throw my phone in the garbage until I decided to visit this mobile store. Nicole was not only able to fix the issues but she fixed them pretty quickly. She was very helpful and polite. I had a very good experience with her”
“The representative that dealt with me made me feel very welcomed & he was very punctual & respectful I will definitely be revisiting this location & I highly recommend others to come to this location as well”
“I went to change service to boost Mobile however it was taking way too long to Port my number over. So I decided to try again at a later date however the associate that help me with friendly knowledgeable and patient. I would definitely recommend.”
“Very sweet and prompt service I received from Kelly and Jennifer the manager help guide to ensure my daughter will enjoy her new phone. I definitely appreciate them staying open til 8pm like it states online they waited for me and got me squared away Happy Holidays thank you guys again!!”
“Due to some unforeseen circumstances, I had to visit the store due to technical issues with my mobile device. I could not be more pleased with the service that was provided by Q. He was one of the most professional, knowledgeable, and friendly experts that I have had the pleasure of working with. The store was closing soon, and Q still provided outstanding customer service and ensured everything was completed accurately. He was also exceptionally proficient and accommodating throughout the visit. If you are ever at this location, Q is the person to see!”
“Managers beware. Your employees are key to your business. Yesterday I conducted business at t-mobile in Morrow. The employee didn't take the time to look in the system to solve my problem, she wasn't rude but I was disturbed that she didnt make an effort. I probably would not return. However, today my issue was resolved rather quickly at the Stockbridge store by Ashley who took time to look in the system and was able to fix the problem. Not only will I return, but I will be making 2 purchases. Employees serve us, your customers with care and customers let the managers know when you receive excellent customer service. I do, and thanks Ashley.????”
“Had a phenomenal experience at this T-Mobile store. Kenneth was fantastic in helping my wife and I switch our service over to T-Mobile from Xfinity Mobile. Everyone in the store was extremely nice and helpful as well. Probably the best ive felt about joining a new phone provider in a long time. So long Xfinity mobile and your horrible customer service! Hello T-mobile ?”
“Today I went in to verify my identity , the store wasn’t crowded , 3 agents were there, only agent that was free was “Tacori” who assisted me in getting my identity verified for a line of credit since I was unable to do it online for whatever reason. It was smooth experience only downside is that I have to wait 24hrs for a response after providing documentation of my identity I.E Social security card and ID to see what my options and down payment for what I want would be. Just thought I’d post this review since this was an actual experience I had today.”
“Kadijah and the team was really helpful, and quick! After an HORRIBLE EXPERIENCE WITH customer service representatives over the phone from the silly 1-800 number, I wish I had the name of the team that helped us before going to this location, but they all really did a great job getting me and my sister out on a timely matter. I really dislike ?? the customer service rep over the phone they gave us the run around,and how hard it is to get them on the phone, but THIS LOCATION. Of professionals and the rep that told us to go there for the modem, they were like Polar opposite of the experience we had on the phone. The 1-800 number is a joke and make xfinity look like trash. Kadijah and this team made them look like two separate companies! Great location great team.”
“Was super worried about switching from T-Mobile to Verizon online, so I went in the store. Based on previous reviews, I wasn't sure that I'd actually be getting the help I needed. I was very wrong. I only waited a few minutes and was checked in without even needed to ask. My sales rep was Roscoe, and he was truly awesome and such a great employee! He helped explain all of my options, answered concerns I have, and even outlined (and wrote down) every single feature of my new plan that they didn't include on my print out sheet. I left knowing all of my potential discounts, all of my features, and how to switch my phone service easily from my home. While I had some issues actually setting up the phone, I knew that if I was really stuck that I could walk right into this Verizon store and get the help I needed from Roscoe and any of the other employees. They were all wonderful and made me feel confident in my switch! Big shout out to Roscoe though!”
“Arrived at the store with my mother and a box, plus a remote that were not working properly. Mr. Kyle Franklin, a store specialist, greeted and attended us. He was courteous and knowledgeable in answering our questions about the setup.”
“Hey McDonough Verizon store ?? Happy to have you in our community. Do you know who I can speak to about getting your monument sign light sconce fixtures new light bulbs in them and lit up again? I’m trying to get the whole Henry Town Center lit up again at night as it used to look so pretty! Kite Realty is helping me with the other tenants, hoping Verizon can hop in too ??Your assistance is greatly appreciated ?”
“I went to the store to ask questions about my bill. A young man by the name of CJ waited on me. I didn’t have my glasses so I couldn’t see what he was showing me but when I tell you this young man went above and beyond. I have worked customer service for 15yrs and as a young person he was awesome. He explained my bill set me up with a new promotion and a better price than what I was paying which was my issue. He was very polite and patient with me (a 67 year old woman without her glasses) you don’t find that much these days so I just wanted to give him KUDOS for a job well done!!!!!”
“Went to this store on monday to get the new iphone 15 pro & Felton hooked it up very pleased with his service & being patient with me & my guest. If you happen to visit the fayetteville location, see Felton!”
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“DeMaine was very helpful I have been dealing with my phone 4 days and the other sales people could not assist me or they were rude.he was very helpful I got my phone fixed downloaded things put back on my phone and everything is working great”