Kohl's offers a rewarding shopping experience, with a focus on savings and convenience. Customers appreciate the store's neatness, cleanliness, and the helpfulness of the staff. Many enjoy the ease of making Amazon returns on-site. The availability of various promotions, including Kohl's Cash, makes it easy to save money while shopping for favorite brands in fashion, footwear, and home decor. Notable staff members, particularly a cashier named Gabriella, have been recognized for their excellent customer service, guiding shoppers through the use of coupons and mobile app benefits. While some customers have had mixed experiences with other staff, the overall atmosphere is friendly and supportive. Kohl's also emphasizes community involvement through its Kohl's Cares initiative, promoting a culture of inclusion and belonging. With options to shop in-store, online, or via the mobile app, Kohl's aims to provide a pleasant and efficient shopping journey for everyone.
I like Kohl's in Waterbury. It's local and in a good area. It's neat and the bathrooms are clean. I love that you can do Amazon returns here. I rarely go shopping and Gabriella was a big help at the register to make sure I used all of my available coupons. Thanks!
February 2025
I could not remember if I was greeted upon my arrival. Which doesn't matter to me. I walk in thinking about what I'm getting not who I'm talking to. Everyone in the store was courteous and helpful. Had a great selection and a store was clean... A great experience!
January 2025
I went to Kohls and forgot my card in the car ...the cashier Gabriella was very helpful and informative on all the different aspects and perks that l could take advantage of on my phone app....so glad she was so helpful....great customer service!!!
